Technical Support Jobs in USA

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Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

AWS Alliance Manager

Company: Graylog, Inc

Location: USA

Posted Jan 30, 2025

Graylog, a renowned centralized log management and Security Information Event Management (SIEM) provider, is seeking an AWS Alliance Manager. The role involves driving growth within the AWS ecosystem, building strategic relationships with AWS and its partner network, and increasing customer adoption. The ideal candidate should have extensive experience in partner sales alliances or business development roles in the cybersecurity industry, thorough knowledge of AWS services and sales processes, and a proven track record of achieving revenue targets through partner ecosystems. The position offers opportunities for professional growth, choice of the latest equipment, and a monthly allowance to support commute costs and work-from-home environment.

Senior Product Manager

Company: UpKeep

Location: USA

Posted Jan 30, 2025

The job posting is for a Senior Product Manager to oversee the strategy and delivery of UpKeep's mobile applications on iOS and Android. The role involves driving the product roadmap, prioritizing features, working with cross-functional teams, and collaborating with various departments to ensure a cohesive user experience. The ideal candidate should have 6+ years of SaaS and mobile product management experience, proficiency in Agile methodologies, and strong communication skills.

Senior Salesforce Administrator

Company: CALSTART

Location: USA

Posted Jan 30, 2025

CALSTART, a mission-driven organization focused on transportation decarbonization and clean air, is seeking a Senior Salesforce Administrator. The role involves managing, optimizing, and enhancing the Salesforce environment to meet complex business requirements. The SSA will collaborate with various teams to develop strategic solutions, customize Salesforce, and ensure alignment with organizational policies. The position is remote with light travel requirements. CALSTART values transparency and offers competitive compensation, comprehensive benefits, and a supportive work environment.

Software Engineer - Data Processing Infra

Company: Stripe

Location: USA

Posted Jan 30, 2025

Stripe, a financial infrastructure platform for businesses, seeks a Software Engineer with experience in distributed data systems to advance their core infrastructure. The Stream Compute team manages infrastructure tooling and systems behind Flink-powered stream processing systems, handling vast amounts of sensitive financial data. The role involves designing, building, and maintaining high-scale distributed systems, ensuring operational excellence, and contributing to the open-source community.

Senior Software Engineer - Frontend

Company: AffiniPay

Location: USA

Posted Jan 30, 2025

The company is seeking a Senior Software Engineer with a focus on Frontend to modernize their MyCase product. The role involves designing and implementing scalable applications, utilizing reusable component libraries, collaborating with product teams, modernizing web applications, pioneering in Frontend technologies, establishing best practices, mentoring engineers, working closely with UX teams, supporting software deployments, driving technology initiatives, staying updated with industry trends, and having a drive for perfection in web development.

Software Engineering Manager

Company: AffiniPay

Location: USA

Posted Jan 30, 2025

The job posting is for a Software Engineering Manager role, which involves leading engineering teams, developing scalable applications, building modern frontend technologies, participating in hiring, managing engineers, ensuring high software quality, collaborating with UX, supporting deployments, communicating with stakeholders, driving technology initiatives, staying updated with industry trends, and providing technical expertise. The ideal candidate should have a BS in Computer Science, 7+ years of experience in large-scale solutions, 2+ years of team management, experience with cloud technologies, fullstack web development, Ruby on Rails, React, NodeJS, NextJS, SaaS applications, and strong teamwork and documentation skills.

Trust Investigation Lead

Company: Airbnb

Location: USA

Posted Jan 30, 2025

The Trust Investigations team at Airbnb is seeking a seasoned professional with 8+ years of experience in customer operations, trust, and safety. The role involves managing a team of specialists, overseeing high-risk cases, driving continuous improvements, and ensuring operational excellence. The ideal candidate should have a proven track record in team performance, experience in handling high-risk cases, strong communication skills, and proficiency in data analysis tools. The position is remote-eligible, but the candidate must live in a state where Airbnb Inc has a registered entity. Airbnb is committed to fostering a diverse and inclusive work environment.

Technical Due Diligence Consultant (Spanish Speaking)

Company: Crosslake Technologies LLC

Location: USA

Posted Jan 30, 2025

Crosslake is a firm that supports technology-driven changemakers by providing services such as technical due diligence, solution design, and implementation. They value service, curiosity, credibility, commitment, and creativity. Crosslake is seeking a seasoned professional with 15+ years of experience in software development roles, strong technical acumen, and the ability to work remotely. The ideal candidate should be action-oriented, willing to learn, and passionate about team development. A bachelor's degree in Computer Science or a related field is preferred but not required.

Senior Data Scientist - Quality

Company: Airbnb

Location: USA

Posted Jan 30, 2025

Airbnb, founded in 2007, has grown to over 4 million hosts and 1 billion guest arrivals worldwide. The company's Guest & Host organization, responsible for web and native apps, seeks a Senior Data Scientist to improve quality and reliability of guest trips. The role involves developing models, conducting causal analysis, and designing experiments to enhance Airbnb's quality strategy. The ideal candidate should have 5+ years of industry experience in Data Science, a background in economics, statistics, and experimentation, and excellent communication skills.

Application Security Engineer

Company: GuidePoint Security

Location: USA

Posted Jan 30, 2025

The job description outlines a role in Application Security that requires extensive experience, including 23 years in the field, a strong understanding of IDEs, CI/CD pipelines, and secure development lifecycles. The candidate should have expertise in SAST, DAST, and CA tools, with experience integrating these tools into development pipelines. Knowledge of manual testing tools like Burp Suite Pro is also required. The role demands excellent communication skills, a passion for continuous learning, and a relevant degree or certifications.

NetSuite Developer

Company: Yubico

Location: USA

Posted Jan 30, 2025

Yubico, founded in 2007, is a global company specializing in security keys. Their mission is to make secure login easy and accessible for everyone. They offer freedom and flexibility to employees, with a strong focus on diversity, equity, and inclusion. Yubico's products are used by Fortune 500 companies, government agencies, and individuals worldwide. They recently went public on Nasdaq Stockholm Main Market. The company values employee wellbeing, offering comprehensive benefits and a strong company culture. They are currently seeking a NetSuite Developer to join their Business Operations Team.

Senior Staff GRC Analyst

Company: Cribl

Location: USA

Posted Jan 30, 2025

The job posting is for a Senior Staff GRC position in a cloud software company. The role involves leading GRC programs, developing policies, managing risks, and collaborating with cross-functional teams. The ideal candidate should have 4+ years of experience in GRC, strong communication skills, project management abilities, and proficiency in GRC tools. The salary range is $195,000 - $244,000, depending on location, and the company offers a comprehensive benefits package.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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