Technical Support Jobs in USA

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Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Manager - Data Engineer

Company: Nutrafol

Location: USA

Posted Jan 30, 2025

The role involves making data-driven decisions, developing new datasets, and enhancing existing databases. The ideal candidate should be detail-oriented, able to connect data across multiple business views, and enjoy using data for visualizations and personalized marketing campaigns. They will be a key member of the data engineering team, gathering data to understand customers, supply chain, and strategic partners. The role requires a high-growth mentality, strategic direction on data flow design, and working with cross-functional partners. Responsibilities include transforming business requirements into technical solutions, assisting with data schema development, and maintaining data quality. Requirements include 35 years of experience in data and analytics, familiarity with data ETL processes, strong SQL skills, expertise in Snowflake or similar data warehouse technology, experience with DBT, and proficiency in data visualization tools like Tableau. The candidate should have strong analytical skills, troubleshooting abilities, interpersonal skills, and experience in data documentation.

Spanish Rater - United States

Company: TELUS Digital

Location: USA

Posted Jan 30, 2025

This remote position involves assessing online search results to improve their quality. The role requires proficiency in English and Spanish, familiarity with social media and Google products, and regular use of a smartphone and desktop/laptop. The estimated hourly earnings are USD 14, with potential for higher earnings based on productivity. Additional benefits include mental health support, a dedicated wellbeing team, and proactive wellbeing education. Successful applicants will undergo a standard recruitment process and have opportunities for long-term employment.

Director - Solutions Consulting

Company: Figma

Location: USA

Posted Jan 30, 2025

Figma is seeking a Director of Solutions Consulting to lead a global team of 22 consultants and 4 managers. The role involves building and inspiring the team, partnering with sales leadership, analyzing performance, developing core processes, acting as a technical executive, recruiting and mentoring, collaborating with product and engineering, and participating in industry events. The ideal candidate has 10+ years of experience in solutions consulting, sales engineering, or a related field, with 5+ years of direct people management experience. They should have experience with large enterprise companies, a proven track record of leading high-performing teams, and a strong understanding of the technical and competitive landscape.

Finance & Risk Analytics Senior Analyst

Company: Reddit

Location: USA

Posted Jan 30, 2025

Reddit is looking for a Senior Analyst with 3-5 years of experience in business analytics, data analytics, or a related field. The role involves partnering with Finance teams for strategic decision-making, developing analytics and reporting solutions, designing dashboards, analyzing financial data, and translating insights into actionable recommendations. The ideal candidate should have a BABS in a relevant field, experience with platform technology companies, and proficiency in SQL, BigQuery, and data automation. Machine learning experience is a plus. The company offers comprehensive healthcare benefits, 401k match, family planning support, mental health benefits, flexible vacation, generous paid parental leave, and paid volunteer time off.

Software Development Manager – Regulatory

Company: Nextech

Location: USA

Posted Jan 30, 2025

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. They offer competitive pay, generous bonuses, great healthcare, and a comprehensive wellness program. They are seeking a Software Development Manager for Regulatory who will lead and manage software development efforts focused on compliance regulatory requirements and interoperability. The role involves leading a team of high-performing software developers, ensuring the delivery of robust, scalable solutions aligned with healthcare regulations and organizational objectives. The ideal candidate should have strong proficiency in C, C++, and MS SQL, with a minimum of 10+ years of industry experience, including developing robust scalable microservices backends. They should also have proven experience delivering a product to market using Agile methodologies and as a lead coach or supervisor providing feedback and guidance to a team of engineers. Familiarity with healthcare regulatory frameworks such as HIPAA, FHIR, CCDA, eCQMs, and standards like SDOH and USCDI is required. Nextech offers a generous annual bonus opportunity, 401k with employer match, flexible time off, 10 paid holidays + 1 floating holiday, volunteer time off, insurance, health savings account with employer match, flexible spending account, 100 company-paid parental leave, 100 company-paid life insurance and short-long term disability insurance, iCREATE employee recognition program, wellness program, employee assistance program with free counseling sessions, corporate discounts on retail travel and entertainment, and pet insurance options.

Manager/Senior Manager - Supplier Quality Management

Company: Allogene Therapeutics

Location: USA

Posted Jan 30, 2025

Allogene Therapeutics, a clinical-stage biotech company in South San Francisco, is developing allogeneic CAR T cell products for cancer and autoimmune diseases. They seek a highly motivated individual with 10+ years of quality assurance experience for a role in their Supplier Qualification Management program, focusing on quality agreement negotiation and management. The ideal candidate will have extensive knowledge of quality system requirements, excellent communication skills, and the ability to work in a fast-paced environment. Proficiency in MS Office and Veeva is required, with US work authorization needed.

Payroll Consultant

Company: BPM LLP

Location: USA

Posted Jan 30, 2025

The text describes a job opportunity for a payroll expert with extensive experience in various payroll systems. The role involves processing payroll data, providing guidance on payroll-related matters, communicating with constituents, performing audits, staying updated on payroll legislation, and maintaining accurate records. The candidate should be a strategic thinker, proactive problem solver, and effective communicator. The company, BPM, values its employees, offers flexible work arrangements, and has a people-centered culture. The job pays between $35 and $60 per hour.

Senior Associate - Growth Marketing

Company: Ollie

Location: USA

Posted Jan 30, 2025

Ollie is a company dedicated to improving the lives of pets and their owners by providing human-grade, tailored pet food and health services. They are seeking a Senior Associate Growth to join their dynamic marketing team, responsible for managing digital advertising campaigns, optimizing performance, coordinating promotional calendars, handling asset coordination, and providing data analysis and reporting. The role is based remotely within the Northeast US and offers a competitive salary, company stake, sponsored 401k, comprehensive health coverage, unlimited vacation, paid parental leave, and a free Ollie subscription. Ollie values keeping dogs at the heart of their business, being courageous and kind, setting new standards, and making Ollie the best chapter.

Software Engineer (Rust / C++), Desktop

Company: Mozilla

Location: USA

Posted Jan 30, 2025

MZLA Technologies Corporation, the home of Thunderbird, a global free and open-source email and productivity app, is seeking a Software Engineer for their Desktop team. The role involves modernizing the legacy codebase, implementing new features, and improving performance using Rust and C++. The successful candidate will work with a passionate team of experts, collaborating with engineers across various specializations and time zones. The position offers a competitive salary, comprehensive benefits, and the opportunity to contribute to a mission-driven organization committed to fostering openness, transparency, collaboration, creativity, and diversity.

2025 Summer Intern - Business Analytics

Company: Workiva

Location: USA

Posted Jan 30, 2025

The text describes a job posting for a Business Analytics Intern at Workiva. The position is expected to start in the summer of 2025, with a potential start date of May 19, 2025. The intern will work 40 hours per week, supporting customer success and improvements by reviewing and answering questions about various data. The role involves working with existing metrics, reports, and BI processes, as well as building visualization and research tooling and reporting. The ideal candidate should be pursuing a degree in statistics, math, computer science, physics, electrical engineering, or equivalent, with SQL database skills, attention to detail, and preferably R or Python programming language skills. Familiarity with cloud solutions like AWS and GCP is also preferred. Workiva offers a salary range of $40,000 - $40,000, 401k participation and match, paid sick leave, and a unique opportunity for further learning through additional internship seasons.

Intermediate Backend Engineer, Application Security Testing: Composition Analysis

Company: GitLab

Location: USA

Posted Jan 30, 2025

The role involves implementing new features and improving existing ones in collaboration with various teams. The focus is on delivering secure software products, working directly with customers, open-source contributors, and product management. The main goals include gathering data points for security posture, integrating innovative collection techniques, and optimizing data correlation at scale. The team is responsible for Software Composition Analysis and Container Scanning categories. The company offers a flexible work environment, equity compensation, and growth opportunities.

Project Controls Pricing Analyst

Company: Coforma

Location: USA

Posted Jan 30, 2025

Coforma is seeking a Project Controls Pricing Analyst to join their distributed team. The role involves providing business operations support, determining pricing strategy, developing accounting plans, and analyzing financial performance. The ideal candidate should have experience in project controls, pricing analysis, and accounting. Responsibilities include analyzing financial performance, modeling future potential, providing pricing and estimating analysis, developing pricing models, and conducting submission quality checks. The salary range is $117,420 to $143,170, based on the candidate's competency level. This is a US-based remote position open to applicants in select states. Coforma values inclusivity and diversity, and does not require a degree or specific work experience for this role.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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