Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Software Engineer - Identity & Security Infrastructure

Company: Airbnb

Location: USA

Posted Jan 28, 2025

Airbnb's Cloud Infrastructure & Identity & Security team is seeking a seasoned software developer with expertise in public cloud providers (AWS, GCP, Azure) and Identity & Security offerings. The role involves building secure, efficient, and highly available cloud native infrastructure, working with container and orchestration technologies (Docker, Kubernetes), and collaborating with other engineers to improve availability. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a passion for cloud security. This remote-eligible position in the US requires living in a state where Airbnb Inc has a registered entity.

Enterprise Account Executive

Company: SpryPoint

Location: USA

Posted Jan 28, 2025

SpryPoint, a leading provider of cloud-based solutions for the utility sector, is seeking an Account Executive with 5+ years of sales experience in vertical markets, preferably utilities and local government. The AE will focus on acquiring new customers within a defined territory, managing extended sales cycles, and delivering a comprehensive value proposition to prospective clients. The role involves collaboration, team communication, and staying informed of industry trends. Qualifications include knowledge of utility software, understanding of utility operations, strong communication and negotiation skills, and proven success in meeting sales targets.

Senior | Staff Infrastructure Engineer

Company: Contentsquare

Location: USA

Posted Jan 28, 2025

Contentsquare, a global leader in experience analytics, is seeking a Senior+ Infrastructure Engineer to lead challenging projects. The role involves extending and scaling the core platform, optimizing databases, and breaking up monolithic services. The company values collaboration, intellectual curiosity, excellent communication, and a strong DevOps ecosystem. They offer competitive benefits, career development, and a culture of inclusivity.

Consumer Operations Associate

Company: Nova Credit

Location: USA

Posted Jan 28, 2025

Nova Credit is a company dedicated to creating a fairer and more inclusive financial system worldwide. They achieve this by providing innovative credit infrastructure, analytics, and workflows. Their products, such as Credit Passport®, Cash Atlas™, and Income Navigator, are trusted by major organizations to reach traditionally excluded populations. Nova Credit has been recognized as a top startup employer and innovative company. They offer a dynamic work environment, valuing diversity, intellectual honesty, and innovation. The Consumer Operations Associate role involves managing direct consumer communications, understanding regulatory requirements, and resolving complex consumer issues. The ideal candidate should have customer-facing experience, excellent communication skills, regulatory knowledge, and strong analytical abilities.

Senior Machine Learning Engineer, Dash - Ranking and Recommendations

Company: Dropbox

Location: USA

Posted Jan 28, 2025

The Senior Machine Learning Engineer role at Dropbox involves designing, building, deploying, and refining large-scale machine learning systems. This role is crucial in advancing Dropbox's mission to enhance collaboration and organization for millions of users. The engineer will work on universal AI search and AI-assisted organization features, leveraging cutting-edge AI/ML technologies. They will collaborate with various teams to bring models and features to life, contribute to the team's technical strategy, and explore the latest advancements in AI. The ideal candidate should have a degree in Computer Science or related field, 8+ years of engineering experience, and expertise in ML modeling for Recommender Systems, Search, or Ranking. Familiarity with Large Language Models and proven software engineering skills are also required.

Mid-Market Account Executive (API/CPaaS)

Company: Vonage

Location: USA

Posted Jan 28, 2025

Vonage, a global cloud communications leader, seeks a MidMarket Account Executive to drive growth and success of their APICPaaS solutions. The role involves managing the entire sales cycle, employing a value-oriented sales methodology, and collaborating with cross-functional teams. The ideal candidate should have experience in MidMarket technology sales, SaaS, Cloud, or API-based communications, with a proven track record of success in prospecting and relationship building. Benefits include comprehensive health coverage, income protection, 401k contributions, unlimited discretionary time off, and tuition reimbursement. The role is remotely based in the US with some travel required.

Software Engineer - Media Foundation

Company: Airbnb

Location: USA

Posted Jan 28, 2025

Airbnb is seeking a Senior Backend Engineer to join their Application Foundation Org. The role involves working with a diverse team to build and improve the foundation for Airbnb's products. The engineer will contribute to the full development cycle, from technical design to launch, and will have the opportunity to shape the technical vision. The ideal candidate has 25 years of relevant software development experience, strong Java skills, excellent communication abilities, and a passion for efficiency, availability, technical quality, and system quality. The role is remote eligible, but the candidate must live in a state where Airbnb Inc has a registered entity. Airbnb is committed to diversity and inclusion, and encourages all qualified individuals to apply.

Nonprofit NetSuite Consultant

Company: BPM LLP

Location: USA

Posted Jan 29, 2025

Caravel BPM Technology Solutions is a nonprofit NetSuite Functional Consultant position that involves leading the implementation and configuration of NFP-specific modules in NetSuite. The company values caring and community, fostering a collaborative and supportive work environment. The role requires experience in end-to-end NetSuite implementations, understanding of NFP Segmentation, and the ability to translate NFP business processes into NetSuite solutions. The company offers a total rewards package, wellbeing resources, balance and flexibility, and professional development opportunities. Successful candidates are caring, self-starters, authentic, lifelong learners, and resilient individuals.

Product Manager - Analytics

Company: Lattice

Location: USA

Posted Jan 28, 2025

Lattice is a talent management platform that offers various features for employee development, growth, and engagement. The company is seeking a product manager with 5+ years of experience, strong analytics skills, and a proven track record in developing high-performing teams. The role involves working cross-functionally, leading the analytics platform, prioritizing product roadmap, and delivering on product and business goals. The estimated annual salary is between $145,000 and $181,500, with additional benefits including medical, dental, vision insurance, life AD&D and disability insurance, and more.

Director - Compensation & Benefits

Company: Consensys

Location: USA

Posted Jan 29, 2025

Consensys is seeking a Director of Compensation and Benefits to lead the design and scaling of compensation and benefits programs. The role involves developing global total rewards programs, ensuring competitiveness, and partnering with business leaders. The ideal candidate should have 8+ years of experience in compensation, equity programs, and benefits planning, with expertise in token compensation program design. Strong communication, organizational, and analytical skills are required. The position offers a diverse and remote-friendly environment with opportunities for process improvements and strategic initiatives.

Strategic Account Executive

Company: Everstream Analytics

Location: USA

Posted Jan 28, 2025

The Strategic Account Executive role at Everstream involves driving net new logo success, identifying and securing new business opportunities, and crafting a sales strategy for growth. Key responsibilities include customer engagement, relationship development, and opportunity management. The role requires strong presentation skills, enterprise software sales experience, and a proven track record of success. Relevant experience in supply chain procurement, compliance, or risk management is preferred.

Professional Services Engineer

Company: Cyberhaven

Location: USA

Posted Jan 28, 2025

Cyberhaven is seeking a highly skilled and customer-focused Professional Services Engineer to join their dynamic team. The role involves working closely with clients to understand their unique technical requirements, diagnose issues, and provide effective solutions. The candidate will be responsible for the implementation and configuration process, fostering collaboration with clients, utilizing log file analysis and debugging techniques, delivering technical training, and serving as a trusted advisor. The ideal candidate should have 7+ years of experience in a similar role, a deep technical background, and excellent communication skills. The company values include thinking deeply, taking ownership, continuous learning, obsessing about customers, enjoying the journey, and reaching for ambitious goals.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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