Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Director - R&D Quality

Company: hims & hers

Location: USA

Posted Jan 29, 2025

The Director of RampD Quality will lead quality strategy, oversee quality systems, ensure regulatory compliance, and foster a culture of continuous improvement. This high-impact role requires deep technical expertise and strong leadership skills. The ideal candidate will have a Bachelor's degree in Science or Pharmacy, minimum 10+ years of experience in quality management, and a proven track record in developing and implementing quality systems for new product development.

Director of Product - Growth

Company: GitLab

Location: USA

Posted Jan 29, 2025

The Director of Product Growth role involves driving the company's growth strategy, leading initiatives across the user journey, building and mentoring a team of Product Managers, and partnering with various teams to accelerate user growth and revenue. The role requires 8+ years of product management experience with a focus on growth, a proven track record of driving significant user and revenue growth, experience building and leading high-performing product teams, strong analytical skills, and successful cross-functional leadership. The role reports directly to the VP of Product Monetization and offers significant visibility and impact on the company's overall success.

Sr. Manager, Product Sales

Company: Johnson Controls

Location: USA

Posted Jan 29, 2025

Johnson Controls, a global leader in fire and life safety, is seeking a Product Sales Manager with 5+ years of sales experience, preferably in the fire protection industry. The role involves working closely with internal and external partners, achieving yearly revenue targets, and gaining VOC from the field on product development and performance. The company offers a competitive salary, benefits package, and opportunities for growth. The position requires strong leadership skills, strategic thinking, and a passion for driving results.

Supervisor, Transition of Care

Company: VNS Health

Location: USA

Posted Jan 29, 2025

The job description outlines a supervisory role in clinical and non-clinical operations, with responsibilities including monitoring processes, coordinating staff activities, and recommending operational improvements. The role involves troubleshooting customer service issues, assisting in long and short-term department objectives, and ensuring adherence to regulatory standards. The position requires a nursing or social work degree, relevant work experience, and proficiency in Microsoft applications. VNS Health, a large nonprofit healthcare organization, offers competitive compensation, benefits, and opportunities for professional growth.

Operations Planner - Sales & Operations (Supply Planning)

Company: hims & hers

Location: USA

Posted Jan 29, 2025

The job posting is for a detail-oriented Operations Planner with 3+ years of experience in inventory planning. The role involves creating buying recommendations, performing weekly inventory reconciliations, and mitigating supply risk. The company offers competitive compensation, unlimited PTO, comprehensive health benefits, and an Employee Stock Purchase Program. The ideal candidate should be proficient in inventory management, Excel, and have strong communication skills.

Director - Internal Communications

Company: Upwork

Location: USA

Posted Jan 29, 2025

Upwork, a global work marketplace, is seeking a strategic Director of Internal Communications. The role involves developing and executing internal communication strategies, leading corporate communications, expanding internal communication tools, and collaborating with cross-functional teams. The ideal candidate should have excellent communication skills, experience in scaling organizations, and a proven track record in building and leading teams. Upwork is a remote-first company with a vibrant culture, committed to diversity and inclusion, offering competitive benefits and opportunities for growth.

Senior Sales Manager - Enterprise

Company: Muck Rack

Location: USA

Posted Jan 29, 2025

The job posting is for a Senior Sales Manager position at Muck Rack, focusing on managing a team of salespeople in the Enterprise segment. The ideal candidate should have 6+ years of sales management experience, including at least 2 years of people management in a B2B SaaS organization. They should be experienced in pipeline management, forecasting, and proficient with tools like Salesforce, Gong, Outreach, Slack, and Zoom. The candidate must have strong communication skills, coaching abilities, and be detail-oriented. They should be adaptable, willing to travel up to 15%, and have a winning attitude. The role involves managing a team, overseeing pipeline and forecasting, leading meetings, developing and coaching team members, executing sales strategy, and participating in strategy discussions. Success will be measured by team goal attainment, participation rate, ACV, pipeline generation, forecast accuracy, adherence to processes, and feedback alignment with values.

Manager - Customer Success (Commercial)

Company: 1Password

Location: USA

Posted Jan 29, 2025

1Password is seeking a Team Manager of Customer Success for the Commercial segment. The role involves coaching and developing a team to achieve growth, revenue, retention, and customer satisfaction goals. The ideal candidate should have customer success expertise, leadership experience, mid-market focus, exceptional prioritization skills, a customer-centric approach, collaborative and cross-functional skills, influential communication, fast learning abilities, and tools and process optimization experience. The role is remote within Canada or the US, with a base salary between $116,000 USD and $165,000 USD (or $111,000 CAD and $150,000 CAD for Canadian-based roles). Benefits include health and wellbeing programs, growth and future opportunities, flexibility and community support, and a commitment to diversity and inclusion.

Senior Software Engineer (L3)

Company: Clipboard Health

Location: USA

Posted Jan 29, 2025

Clipboard Health is seeking a Senior Software Engineer to craft solutions that reshape healthcare connections. The role involves delivering high-quality, scalable code using Node.NestJS, React, TypeScript, MongoDB, Postgres, and Redis. The engineer will own the full software development lifecycle, collaborate with product managers and customers, and participate in on-call rotations. The ideal candidate has 6+ years of professional software development experience, proficiency in TypeScript, React, and Node.NestJS, and a high-ownership mindset. Clipboard Health offers a remote-first culture, flexible personal schedule, and unlimited PTO.

Director - Post Market Surveillance

Company: hims & hers

Location: USA

Posted Jan 29, 2025

The job posting is for an experienced Director of Post Market Surveillance to lead product complaints management and adverse event reporting processes. The role involves overseeing the complaint management quality system, working with cross-functional teams, developing and maintaining complaint management processes, analyzing complaint data, ensuring regulatory reporting compliance, and driving continuous improvement initiatives. The ideal candidate should have a bachelor's degree in a science-related field, 8+ years of experience in product quality management, and strong knowledge of regulatory requirements. Preferred skills include experience in a regulated industry, knowledge of customer experience management, and experience with ERP or CRM systems.

Enterprise Client Success Manager

Company: Array

Location: USA

Posted Jan 29, 2025

Array is a financial innovation platform that offers a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace. They empower millions of consumers to achieve their financial goals and provide opportunities for high-performing individuals in the fast-growing fintech space. Enterprise Customer Client Success Managers (ECSMs) at Array act as trusted advisors and strategic partners for their largest clients, driving long-term growth, retention, and success. The role involves managing a portfolio of high-value enterprise clients, building executive-level relationships, and delivering tailored strategies that align with client goals. The ideal candidate should have 7+ years of experience in B2B2C client success roles, a proven track record of managing and expanding high-impact strategic relationships, and exceptional interpersonal skills.

Customer Success Engineer

Company: Quantum Metric

Location: USA

Posted Jan 29, 2025

Quantum Metrics prioritizes a happy, diverse, and inclusive culture, offering coaching and training programs for employee growth. As a remote-first company, they host regular events and have Employee Resource Groups for various backgrounds. The Customer Success Engineer role involves supporting clients, architecting solutions, and engineering custom JavaScript functions. Requirements include past digital solution experience, web technologies proficiency, JavaScript expertise, and familiarity with analytics solutions. The company offers competitive compensation, extensive benefits, and a collaborative culture.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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