Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Business Development Representative

Company: GitLab

Location: USA

Posted Jan 28, 2025

GitLab is seeking a Business Development Representative for its Revenue Marketing team. The role is fully remote and based in the US. The BDR will lead initial outreach to targeted US Federal Accounts, using creative marketing and sales tactics. They will manage inbound and outbound lead flow, conduct discovery conversations, and generate qualified meetings for the Sales organization. The ideal candidate will have experience prospecting in the Department of Defense or Federal Systems Integrators, excellent communication skills, and a self-starter attitude. GitLab offers a comprehensive onboarding program, flexible work environment, and competitive benefits.

Senior Partner Manager

Company: Signifyd

Location: USA

Posted Jan 28, 2025

Signifyd is looking for a Senior Channel Manager to establish strategic partnerships with ecommerce platforms, ISVs, and global financial institutions. The ideal candidate should have a strong business and sales background, with experience in the ecommerce platforms space. Key responsibilities include developing stakeholder mapping strategies, defining joint execution plans, and demonstrating technical selling skills. Required qualifications include at least 35 years of channel management experience, a proven track record of driving revenue opportunities through partners, and strong communication skills.

Automations & AI Specialist

Company: Figma

Location: USA

Posted Jan 28, 2025

Figma is seeking an Automations & AI Specialist to lead AI initiatives, optimize customer support, and drive automation opportunities. The role involves implementing AI solutions, analyzing data, and collaborating with cross-functional teams. The ideal candidate should have 3+ years of experience in AI or automation solutions for product support, strong technical understanding, and excellent communication skills.

Senior Sales Engineer

Company: Red Canary

Location: USA

Posted Jan 28, 2025

Red Canary is a cybersecurity company that aims to protect and empower organizations from cyber threats. They offer market-defining technology and expertise to prevent breaches and set new standards in the industry. The company values doing what's right for customers, being kind and authentic, delivering great quality, and being relentless. They are looking for a Sales Engineer who can guide prospects through the customer journey, identify opportunities for improvement, and implement solutions. The role involves presales interactions, creating custom presentations, and facilitating interactive proof-of-concepts. The ideal candidate should have 6+ years of customer-facing sales engineering experience, technical knowledge of networking and endpoint security, and familiarity with cloud infrastructure concepts. Red Canary offers a rich benefits program and is committed to maintaining a culture of authenticity and transparency.

Client Support Specialist

Company: Grow Therapy

Location: USA

Posted Jan 28, 2025

The Client Support Specialist role at Grow Therapy involves troubleshooting and resolving technical issues for clients and therapists, assisting and educating them on the platform, and advocating for their needs. The ideal candidate is self-motivated, curious about health tech, empathetic, and comfortable working independently and remotely. Bonus points for relevant experience or knowledge in the US healthcare industry. The salary range is $46,750 - $51,945 USD.

Director, Product Analytics

Company: MyFitnessPal

Location: USA

Posted Jan 28, 2025

MyFitnessPal is seeking a Director of Product Analytics to lead a team of analysts and data scientists. The role involves partnering with the Chief Product Officer to drive product strategy through data-driven decision-making. Key responsibilities include conducting in-depth product data analysis, leading a team, collaborating with cross-functional teams, strategic planning, stakeholder engagement, and advancing analytic tools. The ideal candidate should have 10+ years in business analytics, 5+ years in product analytics, and leadership experience. Proficiency in modern data analysis tools, AB testing, and BI platforms is required. A Bachelor's degree in relevant fields is preferred.

Senior Product Manager - Framework Security

Company: Workiva

Location: USA

Posted Jan 28, 2025

Workiva is seeking a Senior Product Manager for Framework Security to lead the product vision and strategy. The role involves monetizing platform security features, collaborating with cross-functional teams, and engaging with senior leaders. The ideal candidate should have expertise in large-scale distributed systems and deep knowledge of security features. They will develop product requirements, provide data-driven insights, and own the product roadmap. Minimum qualifications include at least 6 years of product management experience, a degree in Computer Science, and proven experience in SaaS-based security solutions. Preferred qualifications include experience bringing products to market, strong customer engagement skills, and a self-starter mindset. The role offers a competitive salary range, a discretionary bonus, restricted stock units, and comprehensive benefits.

Paid Search Manager

Company: Weedmaps

Location: USA

Posted Jan 28, 2025

The Paid Media Manager position at Weedmaps involves leading paid search strategy and execution to scale growth, managing and optimizing campaigns across various platforms, collaborating with cross-functional teams, and developing growth projections. The ideal candidate should have extensive experience in paid search and performance marketing, a proven track record of driving growth initiatives, and strong leadership and interpersonal skills. The role offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Senior UX Design Specialist

Company: Mozilla

Location: USA

Posted Jan 28, 2025

MZLA Technologies Corporation, the home of Thunderbird, a global free and open-source email and productivity app, is seeking a Senior UX Design Specialist. The role involves collaborating across platforms to craft user experiences that embody Thunderbird's values. The successful candidate will lead planning sessions, conduct usability research, and mentor growing designers. The position is remote, full-time, and offers a competitive salary and comprehensive benefits package.

ASIC Trading Desk - Sales Associate

Company: Luxor Technology

Location: USA

Posted Jan 28, 2025

Luxor is seeking a remote sales professional with 2+ years of experience in sales or customer-facing roles. The role involves facilitating Bitcoin mining hardware procurement, understanding ASIC markets, developing sales strategies, and coordinating with operations. The ideal candidate should have a Bachelor's degree, strong knowledge of the Bitcoin industry, excellent communication skills, and proficiency in Microsoft Office, Google Suite, and CRM. Luxor is committed to equality and diversity, offering inclusive benefits and initiatives.

Senior Backend Engineer

Company: GitLab

Location: USA

Posted Jan 28, 2025

The CreateCode Creations team at GitLab is seeking a Senior Engineer to work on AI-powered code suggestion tools. The role involves designing and implementing systems that analyze codebases to provide context to AI models, building high-performance APIs, collaborating with cross-functional teams, and optimizing system performance. The ideal candidate will have strong experience with Ruby and Python, proven track record in building and maintaining production REST APIs, expertise in distributed systems and performance optimization, software testing, version control, and CICD practices. GitLab offers a flexible, all-remote work environment with benefits such as flexible paid time off, team member resource groups, equity compensation, growth and development fund, parental leave, and home office support.

Account Executive - Federal

Company: Figma

Location: USA

Posted Jan 28, 2025

Figma is seeking an Account Executive Federal to drive sales and maximize revenue with key decision-makers in Federal Civilian and DoD agencies. The role involves creating and managing a pipeline of Enterprise accounts, applying effective sales techniques, aligning with executives on business challenges, and managing a book of business. The ideal candidate will have experience closing sales over multiple years for a software or SaaS business, consistently meeting pipeline generation targets, and managing complex sales cycles. Experience selling solutions to technical audiences and demonstrating ability to succeed in a changing environment are added pluses. Figma values continuous learning and development, encouraging applicants who are excited to grow and develop their skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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