Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Group Product Manager

Company: LearnLux

Location: USA

Posted Jan 25, 2025

LearnLux, a remote-first company backed by prominent investors, is seeking a Group Product Manager to drive strategic direction and execution of their product suite. The role involves defining a 12+ month product strategy, emphasizing scalability, engagement, and value creation for clients and users. The ideal candidate should have 10+ years of experience in product management, technical leadership, or complex business environments, with a proven track record in enterprise SaaS or fintech. They should also have strong understanding of agile software development processes, exceptional communication skills, and proficiency in data-driven decision-making. The role offers a competitive salary, comprehensive benefits, and opportunities for continuous learning and growth in a fast-growing startup.

Senior Growth Analyst - Marketing Campaigns

Company: Scribd

Location: USA

Posted Jan 25, 2025

Scribd is seeking a Senior Growth Analyst to join their business strategy and analytics team. The role involves collaborating with growth, product marketing, and creative teams to establish measurement frameworks, analyze and refine multichannel marketing strategies, and provide actionable insights to stakeholders. The ideal candidate should have 3+ years of experience in growth analytics, expertise in data analysis and visualization tools, and strong communication skills. Scribd offers a competitive salary range, comprehensive benefits, and a flexible work environment.

Staff Analytics Engineer

Company: Mercury

Location: USA

Posted Jan 25, 2025

Mercury is seeking a Staff Analytics Engineer with 7+ years of experience in Analytics or Data Engineering. The role involves contributing to the evolution of data quality governance and security strategies, driving adoption of new tools, designing scalable data pipelines, collaborating with cross-functional teams, mentoring team members, and supporting data literacy across departments. The ideal candidate should have expertise in a full modern data stack, SQL, Python, OLAP data modelling, and data compliance standards. Mercury offers a competitive total rewards package, including base salary, equity, stock options, and benefits.

Head of Global Agency Development

Company: StackAdapt

Location: USA

Posted Jan 25, 2025

StackAdapt, a self-serve advertising platform specializing in multichannel solutions, is hiring a Head of Agency Partnerships. The ideal candidate will be a dynamic leader with extensive experience in media and ad tech, fostering high-performing partnerships across agencies. They will serve as a trusted advisor to global agency partners, drive thought leadership, and enhance revenue streams. The role involves building a new Global Agency Development team, collaborating cross-functionally, and representing StackAdapt at industry events. StackAdapt offers a competitive salary, comprehensive benefits, and a supportive culture.

Senior Researcher - Deep Learning

Company: AssemblyAI

Location: USA

Posted Jan 25, 2025

AssemblyAI is seeking a Senior Researcher with expertise in deep learning research and engineering, specifically in Speech and Natural Language Processing. The ideal candidate will have 2+ years of professional experience in deep learning, hands-on experience with JAX and TPUs, and strong Python programming skills. Key responsibilities include training large-scale Speech AI models, writing and optimizing training code, collaborating with the technology leadership team, and staying updated on the latest AI research. The role demands flexibility and the ability to work across various stages of the Speech AI model lifecycle. The salary range is $215K - $275K.

UI Designer

Company: Databento

Location: USA

Posted Jan 25, 2025

Databento is a next-generation market data provider that offers a pay-for-use model, serving large finance institutions and startups alike. The company, founded by former data users from top firms, provides comprehensive benefits and accommodates remote work globally. As a UI Designer, you'll collaborate with product and engineering teams to design and improve core product features and growth strategies. Databento emphasizes product-led growth, targeting a developer-centric user base with an enterprise-grade, consumer-friendly product. The company values designers who can influence product design culture and contribute to improving design processes.

Machine Learning Engineer

Company: Roadie

Location: USA

Posted Jan 25, 2025

Roadie, a UPS Company, is seeking a Machine Learning Engineer to build algorithms and models for their logistics management and crowdsourced delivery platform. The role involves designing, building, and maintaining machine learning pipelines, applying state-of-the-art machine learning techniques to optimize automated decision-making, and collaborating with cross-functional teams to implement solutions in a production environment. The ideal candidate will have an MS or PhD in Machine Learning, Artificial Intelligence, Statistics, Computer Science, Operations Research, or a related field, with 2+ years of experience in applied machine learning and expertise in Python, SQL, and machine learning algorithms. Roadie offers competitive compensation, health insurance, 401k with company match, tuition and student loan repayment assistance, flexible work schedule, and other benefits.

Sales Data Analyst

Company: Clipboard Health

Location: USA

Posted Jan 25, 2025

The company is seeking a skilled Sales Data Analyst to join their team. The ideal candidate should have a strong background in data analytics, proficiency in spreadsheet formulas and SQL, and experience with CRM tools like Salesforce. The role involves analyzing sales data, developing advanced Excel spreadsheets, utilizing SQL for data extraction, collaborating with cross-functional teams, generating reports, and conducting ad-hoc analyses. The company values analytical skills, attention to detail, and the ability to work independently and collaboratively in a fast-paced environment.

Senior UX Copywriter

Company: Scribd

Location: USA

Posted Jan 25, 2025

Scribd is seeking an experienced UX writer for a part-time contract role, with potential for full-time. The role involves crafting compelling copy for three brands, collaborating with cross-functional teams, and continuously improving based on feedback and metrics. The ideal candidate has 5+ years of UX writing experience, strong collaboration skills, and a customer-centric mindset. Scribd offers flexibility, impact, growth opportunities, and a supportive culture.

Mathematics Online Visiting Professor

Company: Adtalem Global Education

Location: USA

Posted Jan 25, 2025

Chamberlain University, a 130-year-old institution, offers diverse healthcare programs through its College of Nursing and College of Health Professions. The University emphasizes service excellence and care, known as Chamberlain Care®, to foster a thriving environment for colleagues and students. The job description seeks experienced industry professionals to teach undergraduate and graduate students in various fields, with a focus on MATH105 and MATH225 courses. The ideal candidate should possess a Masters Degree in the subject area, prior teaching experience, and excellent communication and motivational skills.

Senior Customer Success Engineer

Company: Apollo

Location: USA

Posted Jan 25, 2025

Apollo is seeking a Senior Customer Success Engineer to join their Enterprise Solutions team. The role involves building deep relationships with high-revenue, high-potential accounts, guiding them through complex challenges, and celebrating their successes. The ideal candidate should have 7+ years of experience in a technical customer-facing role, a strong understanding of software development and APIs, and proven experience managing high-value accounts. The position is fully remote and open to candidates based in the US or Canada, with work hours aligned to PST or MST time zones. Apollo offers competitive compensation, equity, and benefits, including medical plans and vision benefits.

Staff Product Manager - Data Platform

Company: Webflow

Location: USA

Posted Jan 25, 2025

Webflow, a leading visual development platform, is seeking a highly experienced Staff Product Manager for its Data Platform team. The role involves defining and executing the vision for the data infrastructure, working closely with engineering and cross-functional teams, and ensuring data quality and compliance. The ideal candidate should have 7+ years of product management experience, a strong technical background, and experience with cloud-based data solutions. Webflow offers competitive compensation, comprehensive benefits, and a culture that values equality and inclusivity.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages