Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Associate Data Scientist

Company: Roadie

Location: USA

Posted Jan 21, 2025

Roadie, a UPS Company, is seeking an Associate Data Scientist to join their innovation team. The role involves developing production AI systems, working with LLMs and prompt engineering, evaluating AI models, and collaborating with various teams. The ideal candidate should have an MS or PhD in Machine Learning, AI, Mathematics, Statistics, Computer Science, or a related field, with 2+ years of experience as a Data Scientist. They should have extensive hands-on experience with Python, machine learning algorithms, NLP techniques, and vector databases. Roadie offers competitive compensation, health insurance, 401k with company match, tuition and student loan repayment assistance, flexible work schedule, and more.

Senior Content Marketing Manager

Company: User Interviews

Location: USA

Posted Jan 21, 2025

User Interviews is a fully remote team that values a strong remote culture, continuous improvement, and customer-centricity. They are seeking an experienced Senior Content Marketing Manager to join their growing marketing team. The ideal candidate should have a strong background in B2B SaaS content marketing, UX product design, and user research. The role involves creating and publishing regular content, consulting with user research experts, and growing the content marketing program. Benefits include a competitive salary, equity options, comprehensive health coverage, and flexible work arrangements.

Staff Fullstack Software Engineer - Security

Company: Lime

Location: USA

Posted Jan 21, 2025

Lime, a leading electric vehicle company, is hiring a Staff Security Software Engineer. The ideal candidate will have extensive experience in software development and security, with a focus on cloud-native application development. They will design and implement security measures, improve infrastructure, and collaborate with UX/UI designers. Lime offers competitive benefits, including performance-based bonuses, health and wellness offerings, flexible vacation policies, and professional growth opportunities.

Data Automation Engineer

Company: Kraken

Location: USA

Posted Jan 21, 2025

Kraken, a mission-focused company rooted in crypto values, is seeking a Data Automation Engineer. The role involves developing and maintaining robust data pipelines, optimizing data integration processes, and ensuring data processing efficiency. The company offers a supportive and collaborative environment, opportunities for growth, and a chance to work with cutting-edge technologies. The ideal candidate should have proficiency in Cloud DevOps practices, strong knowledge of Cloud Security, expertise in data workflow engineering, and adherence to software engineering best practices.

Finance Manager II

Company: Pinterest

Location: USA

Posted Jan 21, 2025

The job posting is for a Sales Finance Business Partnering Manager role, where the successful candidate will act as the miniCFO for sales divisions, drive goal-setting, revenue insights, and performance management, and partner with sales leaders to improve PampL. The role involves translating complex data into actionable insights, identifying trends, and consulting on strategic business decisions. The ideal candidate should have a Bachelor's degree in a relevant field or 7+ years of experience in sales finance, investment banking, consulting, or a related quantitative field. They should be well-experienced in providing strategic advice to senior sales leaders, have exceptional spreadsheet skills, and be able to multitask and deliver against timelines.

IAM Technical Architect - Professional Services

Company: Saviynt

Location: USA

Posted Jan 21, 2025

Saviynt is seeking an IAM Architect to design, deploy, configure, and implement its leading Identity Governance IGA solution. The role involves advising customers, analyzing business requirements, driving customer health, engaging with client architects, conducting research, resolving technical issues, providing technical oversight, training talent, and ensuring high-quality product delivery. Qualifications include a Bachelor's degree in Engineering, 7+ years of industry experience in Identity Management and Governance products, and strong technical skills. Saviynt offers a positive work environment with growth opportunities, competitive benefits, and a focus on security and privacy.

Product Management Leader

Company: Eventbase

Location: USA

Posted Jan 21, 2025

Eventbase is seeking an experienced Product Management Leader to lead the evolution of their industry-leading event technology platform. The successful candidate will be responsible for driving the product roadmap, improving the offering, and creating new products and features. They will work closely with the Product Management and Product Design Teams, and report directly to Eventbase's COO. The role is fully remote and can be based anywhere in Canada or the USA. Eventbase has a strong track record in the event technology industry, powering mobile event apps for global brands and massive events. The company is driven by a mission to bring people together for the magic of live events and is uniquely positioned to play a key role in the new world of events post-Covid19.

Software Engineer - Cosmos Platform

Company: Bishop Fox

Location: USA

Posted Jan 21, 2025

Bishop Fox, a leading offensive security company, is hiring a Software Engineer to develop their innovative SaaS platform. The ideal candidate will have extensive software engineering experience, proficiency in Go and Terraform, AWS experience, and knowledge of relational and NoSQL databases. They should possess secure coding practices, emotional intelligence, flexibility, and autonomy. Bishop Fox offers remote work opportunities and a comprehensive benefits program, fostering a diverse and inclusive culture.

Director - Product Design

Company: Figma

Location: USA

Posted Jan 21, 2025

Figma is seeking an experienced Product Design Director to lead a team of world-class designers and tackle big strategic challenges. The role involves overseeing pillar-wide initiatives, collaborating with cross-functional teams, and advancing design systems for seamless user experiences. The ideal candidate should have 5+ years of design management experience, a proven track record of collaboration, and hands-on expertise with Figma and other design tools. Figma values continuous learning and development, encouraging applicants who are excited to grow and adapt in a fast-paced environment.

Product Manager II - Content Understanding (Data Products)

Company: Spotify

Location: USA

Posted Jan 21, 2025

Spotify is seeking a product manager for a fast-paced team that aims to enable a deep understanding of the Spotify catalogs through entity resolution at scale. The team's goal is to model catalog data entities and relationships, and create data products for internal teams to power Spotify's user experiences. The ideal candidate should have experience building technical platforms or data products, a strong grasp of the complete machine learning product lifecycle, and excellent communication skills.

Data Governance Architect

Company: phData

Location: USA

Posted Jan 21, 2025

The Principal Solutions Architect plays a crucial role in driving delivery excellence and ensuring customer success. This role involves managing multiple work streams, building executive relationships, and guiding clients through complex data challenges. The ideal candidate should have 8+ years of experience as a hands-on Data Governance Leader, with a proven track record in leading and managing teams. They should be adept at making technical recommendations tied to business outcomes and have expertise in various Data Governance technologies. The role requires strong client-facing communication skills and the ability to guide on technology rationalization decisions. phData offers a remote-first work environment, collaborative culture, competitive compensation, and opportunities for professional development.

Senior Staff Software Engineer - Risk

Company: Gusto, Inc.

Location: USA

Posted Jan 21, 2025

Gusto is hiring experienced engineers to work on core platform capabilities, improving existing systems for extensibility and scalability, and building the future of Gusto's Risk system. The role involves guiding projects end-to-end, driving large technical architectural decisions, and maintaining code that powers core experiences. The Risk organization is responsible for defining best-in-class user experiences to mitigate financial and reputation risk. The team will design, build, and test infrastructure for custom tailored experiences, help scale one of the largest Ruby on Rails and TypeScript React applications, collaborate on complex problems with cross-functional teams, and mentor fellow engineers. Successful applicants should have at least 12+ years of experience, a proven track record in building fault-tolerant mission-critical software, and experience in payments and/or risk domains.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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