Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Digital Customer Success Manager

Company: Octopus Deploy

Location: USA

Posted Dec 23, 2024

Octopus Deploy is a company that values rest, recharge, and balance. They have a strong commitment to supporting their team members and fostering a culture of wellbeing. The company is also known for its thoughtful engagement in hiring, with a promise to review all applications promptly upon their return. They are a remote-first company with a transparent approach to compensation and career pathways. They are seeking a Digital Customer Success Manager to support their midsized customer base and drive Gross Revenue Retention (GRR). The role requires excellent communication and interpersonal skills, a data-driven mindset, and familiarity with customer success platforms. The interview process includes an initial chat, technical assessment, hiring manager chat, and panel interview.

Senior Privacy Manager - Privacy

Company: Airbnb

Location: USA

Posted Dec 23, 2024

The text describes a role at Airbnb as a Privacy Manager, focusing on embedding privacy policies into daily operations, providing decision support, resolving privacy issues, and collaborating with cross-functional teams. The role requires 4+ years of privacy experience, strong collaboration skills, and the ability to work in a global environment. The position is US Remote Eligible, with occasional work at an Airbnb office or attendance at offsites. Airbnb is committed to inclusivity and diversity.

Director of Brand - Campaign, and Content Strategy

Company: G-P

Location: USA

Posted Dec 23, 2024

The Director of Brand Campaign and Content Strategy role involves driving integrated multichannel campaigns, ensuring seamless collaboration across marketing functions, building and leading a high-performing team, and developing strategies to increase brand awareness and differentiate GP in a competitive marketplace.

Senior Software Engineer

Company: KoBold Metals

Location: USA

Posted Dec 23, 2024

KoBold is a privately held company with a mission to make mineral exploration data broadly accessible to humans and machines. They are the largest independent mineral exploration company and the largest exploration technology developer. KoBold has proven its first discovery with materially less capital than the industry average and has a portfolio of more than 60 other projects. They are hiring Senior Software Engineers to accelerate their mission.

Field Readiness Engineer

Company: Vercel

Location: USA

Posted Dec 23, 2024

Vercel offers a Frontend Cloud platform for developers to build, scale, and secure web applications. They are seeking a Senior Field Enablement Engineer and Technical Trainer with a strong background in JavaScript and modern web development. The role involves developing and delivering technical training to field teams, creating resources for ongoing development, and collaborating with product and engineering teams. The company offers great compensation, healthcare, learning opportunities, flexible time off, and remote work options.

Director of Product Marketing - Emerging Products

Company: G-P

Location: USA

Posted Dec 23, 2024

The role of Director of Product Marketing Emerging Products at GP involves driving go-to-market strategies, crafting compelling product narratives, and translating complex technical solutions into value-driven messaging for B2B SaaS buyers. The ideal candidate is an expert in simplifying complex products and features for enterprise buyers while supporting product-led growth (PLG) motions. They will collaborate with product marketing and revenue teams to ensure seamless execution of marketing initiatives that drive adoption and retention.

Sr Manager, Product Design - Channels

Company: 1Password

Location: USA

Posted Dec 23, 2024

1Password is seeking a Senior Product Design Manager to lead a team of designers in growing their MSP Managed Service Provider and distributor partnerships. The role involves exploring opportunities to enhance account information management and establish a key area of the business. The successful applicant will have experience in product design, managing teams, and coaching design teams to reach their full potential.

Senior Manager - HR Operations

Company: Mattermost

Location: USA

Posted Dec 23, 2024

Mattermost is a remote-first open-source company that provides secure workflow-centric collaboration for technical and operational teams in various industries, including technology, public sector, national defense, and financial services. They offer self-hosted and cloud-based solutions with integrated workflow automation, AI acceleration, ChatOps, team messaging, audio calling, and screen share on an open-core platform. Mattermost is seeking a dynamic and experienced Senior Manager HR Operations to lead and scale their HR operations in a fast-growing, mission-driven organization.

Senior Product Designer I - Access Management

Company: HubSpot

Location: USA

Posted Dec 23, 2024

The text describes a Senior Product Designer role at HubSpot, focusing on understanding user needs, collaborating with cross-functional teams, and driving product strategy. The role requires strong design skills, customer focus, and the ability to work autonomously. HubSpot values diversity and encourages applicants from various backgrounds to apply.

Staff Product Security Engineer

Company: Lattice

Location: USA

Posted Dec 23, 2024

This is Engineering at Lattice. We are a team that is continuously improving our product and craft, using a modern tech stack and loving to experiment with new technologies to strive for maintainable, robust, and performant code. We work closely with designers and product managers to deliver not just great technical architecture, but also an exceptional product experience. We are looking for a Staff Product Security Engineer to partner with product teams in ensuring our applications are secure by design.

Client Success Manager

Company: Modern Health

Location: USA

Posted Dec 23, 2024

The Role of an Enterprise Client Success Manager at Modern Health involves managing large-scale employer relationships, driving product adoption, and ensuring client retention and growth. The ideal candidate should have experience in managing client relationships and be comfortable with data analysis. The position is based in the Pacific or Mountain time zone and requires a strong interpersonal skillset and the ability to influence functional projects.

Senior Software Engineer - Retail Growth

Company: Roofstock

Location: USA

Posted Dec 23, 2024

Roofster is a leading end-to-end investment platform for single-family rental homes, aiming to make real estate investing accessible, cost-effective, and simple. The company has raised $240 million in Series E funding and has offices in California, Texas, New York, and remote opportunities. They have recently acquired Stessa, RentPrep, and Mynd to expand their services. The company is looking for a Senior Software Engineer of Retail Growth to drive the adoption and success of their Stessa and retail-focused applications.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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