Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Developer Advocate

Company: Grafana Labs

Location: USA

Posted Dec 22, 2024

Grafana is seeking an experienced technical communicator to improve Grafana OSS and engage with open source communities. The role involves creating technical content, building relationships with the community, and providing feedback on products. The ideal candidate should have substantial technical experience, effective communication skills, and a background in a technical field.

Senior Business Intelligence Engineer

Company: Prompt

Location: USA

Posted Dec 22, 2024

Prompt is a fast-growing company in the healthcare technology space, seeking a Senior Business Intelligence Engineer to assist in expanding their Business Intelligence platform and healthcare software. The role involves leading the design, development, and maintenance of business intelligence solutions, ensuring compliance with healthcare regulations and data privacy requirements. The company offers competitive salaries, a remote-hybrid environment, potential equity compensation, flexible PTO, and various benefits.

Software Engineering Intern

Company: Airbnb

Location: USA

Posted Dec 22, 2024

Airbnb is seeking Software Engineering Interns for their 2025 Summer Intern Program. The interns will be integrated into a team and work on challenging projects, including driving a capstone project from end-to-end. The internship is for Bachelor and Doctorate students with at least 1 semester of school remaining. The role may include occasional work at an Airbnb office or attendance at offsites. Airbnb is committed to working with the broadest talent pool possible and strives to provide a disability-inclusive application and interview process.

Marketplace Success Manager - Education

Company: Clipboard Health

Location: USA

Posted Dec 22, 2024

Clipboard Education is a fast-growing tech startup that provides substitute teachers and classroom staff to K12 schools. They are looking for an Account Manager to act as a high-ownership, high-execution role, handling onboarding, support, and customer problem-solving for both schools and supply.

Senior Software Engineer - Backend/Python

Company: Close

Location: USA

Posted Dec 22, 2024

Close is a bootstrapped, profitable, and 100% remote company with over 100 employees. They are looking for US-based Software Engineers to join their team. The company values transparency, honesty, and long-term thinking. They offer a competitive salary range of $140,000 to $210,000, 5 weeks of PTO, a paid sabbatical every 5 years, parental leave, medical, dental, and vision with HSA option, and 401k matching at 6%. The company has a strong focus on building a house they want to live in, examines long-term thinking and action, and encourages deep work. They have a diverse team with people from over 22 countries.

Senior Recruiter - Early Career & Emerging Talent

Company: Airbnb

Location: USA

Posted Dec 22, 2024

This is a 6-month contractor position with Airbnb's Global Recruiting team. The role involves supporting the recruitment of nontechnical interns for Communications, Public Policy, Legal, and Finance roles. The team works with university and community partners, and the role may include occasional work at an Airbnb office or attendance at offsites. The position is US-based and remote-eligible. The role requires 4+ years of recruiting experience and strong communication skills.

Solutions Engineer

Company: Appen

Location: USA

Posted Dec 22, 2024

Appen is a global leader in AI enablement, leveraging a vast crowd of over one million skilled contractors and advanced AI-assisted data annotation platforms to collect and label various types of data. They are trusted by major tech companies and help build world-class AI products. Appen is committed to creating an inclusive workplace and is dedicated to ensuring all models are helpful, honest, and harmless. They are seeking a Solutions Engineer to drive technical presales engagement with prospective customers.

Relationship Manager - Upmarket

Company: Lattice

Location: USA

Posted Dec 22, 2024

The Upmarket Relationship Manager role is a crucial bridge between Lattice and customers, focusing on building and maintaining strong relationships, understanding customer needs, and ensuring successful implementation and satisfaction with the Lattice Platform. The role involves working closely with sales and technical teams, driving customer decision-making, growth, and retention. The position requires excellent communication, negotiation, and forecasting skills, as well as experience in a B2B SaaS environment and HR Technology space. The estimated annual cash salary is $127,850, with potential incentive stock options and variable compensation. Benefits include medical insurance, dental insurance, vision insurance, life AD&D, disability insurance, emergency weather support, wellness apps, paid parental leave, paid time off, commuter and parking accounts, lunches in the office, workplace amenities, stipends, and a 401k retirement plan.

Senior Manager - Experience Research

Company: Airbnb

Location: USA

Posted Dec 22, 2024

The text highlights the importance of research in Airbnb's product development, particularly for the Research team and the Senior Staff Research Manager role. The role involves managing a team of researchers, conducting high-priority primary research, and working with stakeholders to ensure product solutions meet Airbnb's high-quality standards. The ideal candidate should have extensive experience in both qualitative and quantitative research methodologies, management experience, and a strong understanding of industry best practices. The position is remote-eligible but may require occasional work at an Airbnb office or attendance at offsites.

Procurement Manager

Company: Saviynt

Location: USA

Posted Dec 22, 2024

Saviynt is seeking a highly motivated and experienced Procurement Manager to lead their procurement efforts. The ideal candidate will work closely with various departments to optimize procurement strategies and contribute to the company's growth and efficiency. The role involves vendor management, strategic sourcing, procurement process oversight, policy enforcement, budget management, compliance and risk management, systems and software management, and performance reporting.

Principal Product Manager - District and Admin Experience

Company: Khan Academy

Location: USA

Posted Dec 22, 2024

Khan Academy is a nonprofit with a mission to deliver a free world-class education to anyone anywhere. They offer a proven learning platform with free high-quality supplemental learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. They have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically underresourced communities. They are looking for a Principal Product Manager to deliver engaging and efficacious K14 learning solutions for schools and districts, with a focus on addressing the needs of district administrators in administering the product effectively for their district classrooms. The role involves establishing the end-to-end vision and product strategy, collaborating cross-functionally on delivery, and managing and shipping successful software products with cross-functional teams at scale. The company values diversity, equity, inclusion, and belonging, and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Enterprise Sales Account Executive

Company: Quantum Metric

Location: USA

Posted Dec 22, 2024

As a remote-first company, Quantum Metric understands the importance of building an engaged, diverse, and fun place to work. They hold regular companywide events, seasonal challenges, and sponsored local outings. They also have Employee Resource Groups for various backgrounds and experiences. The role involves managing full-lifecycle sales within a greenfield territory of enterprise accounts, requiring continuous learning and massive earnings. The requirements include experience beating quota, motivated by uncapped earning potential, and ability to build credibility with stakeholders. The compensation is a base of $120,000 - $150,000 with uncapped OTE commissions.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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