Technical Support Jobs in USA

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Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Backend Engineer

Company: Givebutter

Location: USA

Posted Dec 20, 2024

Givebutter is a nonprofit fundraising and CRM platform that empowers changemakers to raise more, spend less, and give better. They offer a free, transparent tip or fee model and have been certified as a Great Place to Work® multiple times. The company is dedicated to making the world a better place and is seeking a Senior Backend Engineer with Laravel experience to enhance operations.

Field Marketing Manager

Company: Starburstdata

Location: USA

Posted Dec 20, 2024

Starburst is a data lake analytics platform built on open source Trino, offering full-featured data discovery, organization, and consumption capabilities. With $414M in venture funding, Starburst has raised significant capital and has been named a Best Place to Work. The company is a remote-first organization with a focus on customer success and revenue growth. The Field Marketing Manager East role involves planning and executing field marketing events, creating customer and prospect programs, and collaborating with sales and marketing teams to drive pipeline growth.

Manager, Software Engineering

Company: Caret

Location: USA

Posted Dec 20, 2024

CARET is a company that provides technology and automation to legal and accounting firms, empowering professionals to focus on what matters. They offer a range of services including practice management, document automation, and payment processing. The company values innovation, agility, and customer success. They are seeking an Engineering Manager with experience in TypeScript, NET, C, and cloud platforms like AWS and Azure.

Technical Support Representative I

Company: Agiloft, Inc

Location: USA

Posted Dec 20, 2024

Agiloft is a global leader in data-first contract lifecycle management software, offering a flexible Datafirst Agreement Platform (DAP) to manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. Their powerful pragmatic artificial intelligence and robust integration capabilities enable organizations to quickly and collaboratively reach agreement and leverage contract visibility for competitive advantage. Agiloft's no-code platform is easily managed and administered by business users, with nearly 100% of new customers satisfied with their initial implementations and over 97% renewing every year. The company is a growing, successful organization at the forefront of a must-have market for all organizations. Agiloft values employee experience (EX) and customer experience (CX), supporting multiple Employee Resource Groups (ERGs) and offering a healthy work-life balance. They are hiring support analysts to design and implement software solutions to meet diverse client needs.

Lead Data Scientist

Company: Stellar Health

Location: USA

Posted Dec 20, 2024

Stellar Health is looking for a Lead Data Scientist to join their team. The role involves understanding and preparing high-quality datasets, performing thoughtful quick analyses, building production-ready statistical and predictive models, leading and collaborating with others, and communicating clearly and effectively about decisions. The ideal candidate has 10+ years of data science or machine learning experience, hands-on experience with data engineering, predictive modeling, and experimentation, senior-level engineering and coding skills, excellent communication skills, and an advanced degree in data science, machine learning, or statistics. The role offers a salary range of $175,000 - $220,000, eligibility for an annual performance-based bonus and equity grant, and a comprehensive benefits package.

Lead Blockchain Engineer

Company: Ondo Finance

Location: USA

Posted Dec 20, 2024

Ondo Finance is a company that provides institutional-grade blockchain-enabled investment products and services. They have a technology arm for decentralized finance and an asset management arm for tokenized funds. They were the first to tokenize US Treasuries and have expanded into other assets. They are focused on incubating protocols for tokenized real-world assets and traditional crypto. Backed by top investors, they are the leaders in AUM and are well-capitalized to grow. They are looking for a Blockchain Engineer to lead platform development, optimize infrastructure, and drive smart contract and protocol development.

Director, Finance Systems Technology

Company: Harborglobal

Location: USA

Posted Dec 20, 2024

Harbor is seeking a Director of Finance Systems Technology to join their growing team. The role requires a people management background, robust interpersonal skills, and advanced knowledge in various technical areas. The Director will be responsible for defining and driving the technical strategy, technical delivery, and managing teams of developers. They will also work closely with solution architects, developers, analysts, clients, and other stakeholders to ensure alignment with business requirements.

Data Analytics Manager

Company: Pepper

Location: USA

Posted Dec 20, 2024

Pepper is a fast-growing, DTC bra brand that empowers small-chested women. They have grown to eight figures in sales in just five years through focused, profit-minded strategies. They are looking for a Data Analytics Manager to enable faster and more reliable insights-based decisions and performance visibility throughout the company.

Senior HRBP

Company: Homa

Location: USA

Posted Dec 20, 2024

Homa is a gaming technology lab that provides game creators with data-driven tools and human expertise to turn their creative ideas into commercial hits. The company's Homa Lab platform offers a comprehensive set of tools and solutions for real-time AB testing, distribution, and monetization of games. With over 160 employees from 34+ nationalities, Homa has raised $165M in funding and has partnerships with industry leaders. The company's mission is to take over the gaming industry by giving creators the data to transform their ideas into games played and money made.

Social Media Video Artist

Company: Sandbox VR

Location: USA

Posted Dec 20, 2024

Sandbox VR is a leading virtual reality company that offers immersive experiences in their stores. They are looking for a Social Media Video Artist to create engaging content for their social media platforms, collaborate with cross-functional teams, and stay updated on social media trends. The company values humility, collaboration, and creativity.

Senior Manager, Customer Success

Company: Iterable

Location: USA

Posted Dec 20, 2024

Iterable is a top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box activate customers with joyful interactions at scale. It offers individualized, harmonized, and dynamic communications that engage customers throughout their lifecycle at the right time. With its data engine, ease of use, and flexible and open architecture, Iterable helps organizations close the data activation gap by bringing together customer data, design ability, experience delivery, and optimization. It has surpassed $200M in ARR and has raised more than $230M from top-tier investors. Nearly 1200 companies from over 50 countries rely on Iterable to captivate millions of users.

Payroll Implementation Manager

Company: Deel

Location: USA

Posted Dec 20, 2024

Deel is a global payroll and compliance company that offers a market-leading technology platform to help businesses hire talent anywhere in the world. They are looking for a Payroll Implementation Manager to lead the successful implementation of clients on their global payroll system. The role requires a deep understanding of payroll processes, compliance, and the ability to guide clients through the critical payroll onboarding process.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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