Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Staff Backend Engineer - C++

Company: Inworld AI

Location: USA

Posted Dec 20, 2024

The job posting is for a Staff Backend Engineer to work on C++ based components, Kotlin, and Python for Inworld AI. Responsibilities include building highload distributed systems, highquality APIs, ML inference and training infrastructure, and contributing to the product design and roadmap. Minimum qualifications include a Bachelor's degree in Computer Science, 6+ years of software development experience, and proficiency in C++.

Practice Lead - Data Governance & Privacy

Company: GuidePoint Security

Location: USA

Posted Dec 20, 2024

GuidePoint is seeking a motivated and experienced Data Governance and Privacy Practice Lead to join their growing team. The role involves leading a team of consultants, growing the business, developing new services, creating operational processes, conducting compliance assessments, and more. The successful candidate should have at least 7 years of combined relevant experience and at least one active IAPP certification.

Delivery Leader Cloud Managed Services/Senior Manager Cloud Practice

Company: Rackspace

Location: USA

Posted Dec 20, 2024

Rackspace is seeking a talented leader for their Managed Services business in the US. The role involves building and overseeing service delivery operations, revenue, margin, and utilization targets. The leader will drive growth of Cloud Managed services, collaborate with pre-sales and go-to-market teams, and establish a Delivery Excellence function. They will also contribute to business growth by creating strategic initiatives, establishing partnerships, and leading a large team of SMEs and managers.

Technical Recruiter - Engineering

Company: Figma

Location: USA

Posted Dec 20, 2024

Figma is looking for an experienced Technical Recruiter to support their engineering organization. The role is a full-cycle capacity position with a focus on top-of-funnel strategy, negotiating, and closing talent. The role is temporary for 12 months and based in the United States. The recruiter will manage full-cycle recruiting processes for various software engineering roles, partner with engineering leaders, and communicate Figmas business and products effectively with candidates.

Senior Technical Support Engineer

Company: Apollo

Location: USA

Posted Dec 20, 2024

This job posting is for a Senior Technical Support Engineer position at Apollo. The role involves using technical problem-solving skills to provide excellent customer service to leading companies adopting GraphQL. The position requires expanding knowledge of GraphQL, Apollo, and related cloud technologies. The role involves managing support cases, contributing to self-serve support documentation, and occasionally supporting customers on live calls. The position requires working 8AM-5PM PT and on-call rotations every 68 weeks starting March 2025.

Director - Business Intelligence

Company: Restaurant365

Location: USA

Posted Dec 20, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. They focus on empowering team members, constantly evolving, and aiming to be the best in class. The role involves people management, data product management, project management, and stakeholder engagement. The position offers a salary range of $190k-$220k, comprehensive medical benefits, 401k with matching, equity options, unlimited PTO, and company holidays.

Senior Manager - Lifecycle Marketing

Company: Mercury

Location: USA

Posted Dec 20, 2024

The text discusses the role of a Senior Manager of Lifecycle Marketing at Mercury, a financial technology company. The role involves building a lifecycle marketing program, leading a team of email marketers, and collaborating with various teams to achieve growth goals. The ideal candidate has experience in lifecycle marketing, email as a channel, and B2C and B2B SaaS experience. The total rewards package includes base salary, equity, stock options, and benefits.

Technical Sourcer

Company: Figma

Location: USA

Posted Dec 20, 2024

Figma is seeking an experienced Technical Sourcer to support the growth of their Engineering organization. The role involves leveraging engineering domain knowledge to drive market insights, develop sourcing strategies, and engage top engineering talent. The position is a temporary role for 12 months based in the United States.

Sr. Manager - Engineering (CareOps)

Company: hims & hers

Location: USA

Posted Dec 20, 2024

The role involves leading a team of engineers, setting clear expectations, and collaborating with other teams to deliver solutions for EMR, Fulfillment, and Pharmacy Operations teams. The ideal candidate has 10+ years of development experience, 5+ years of leadership experience, and proficiency in Kotlin or Java. The company offers competitive salary, equity compensation, comprehensive health benefits, and employee stock purchase program.

Senior Content Marketing Manager

Company: User Interviews

Location: USA

Posted Dec 20, 2024

User Interviews is a fully remote team that values remote culture and is proactive about staying connected. They are looking for a Senior Content Marketing Manager to help with data unpacking, researching, writing, editing, and distributing content for UX research professionals and those who do research. The ideal candidate has experience writing for a B2BSaaS audience and is comfortable turning data into narratives. The role involves working with a community, internal resources, and longform and shortform reads on topics that matter to the audience.

Program Manager - Seller Process & Experience

Company: Stripe

Location: USA

Posted Dec 20, 2024

Stripe is a financial infrastructure platform for businesses, offering tools to accept payments, grow revenue, and accelerate new business opportunities. The Seller Experience and Insights team is responsible for ensuring optimal tools, systems, and processes for global Stripe GoToMarket teams. They aim to improve productivity and operational efficiency, focusing on defining KPIs, developing a centralized system for insights, and optimizing seller tools and processes.

Staff / Principal AI Researcher

Company: Inworld AI

Location: USA

Posted Dec 20, 2024

The text is seeking experienced AI Researchers with a PhD in Computer Science, Machine Learning, or a related field. The role involves conducting cutting-edge research, developing and implementing novel machine learning techniques, and collaborating with cross-functional teams. The company offers a competitive salary range and benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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