Technical Support Jobs in USA

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Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Staff Software Engineer - Risk

Company: Gusto, Inc.

Location: USA

Posted Dec 19, 2024

The text describes a job posting for a senior software engineer position at Gusto, a company that focuses on building a modern economy with elegant software. The role involves guiding projects end-to-end, driving large technical architectural decisions, and working on the infrastructure for a bad actor platform and credit underwriting and collections platform. The successful applicant should have at least 12+ years of experience, be enthusiastic for a collaborative test-driven environment, and have experience building fault-tolerant mission-critical software and designing and developing robust distributed systems.

Director - Global Proposals & USG Contracts

Company: Planet

Location: USA

Posted Dec 19, 2024

This is a full-time remote position based in the United States, seeking a Director Global Proposals and USG Contracts with 8+ years of experience in Federal contracting and proposals management. The role involves managing the proposals team, owning and executing the US Federal contract management process, and building relationships with stakeholders. The ideal candidate is a quick learner, self-motivated, and has accountability and integrity. This is a great opportunity to work in a dynamic collaborative environment and make an impact with skills and enthusiasm.

Director - Design

Company: Figma

Location: USA

Posted Dec 19, 2024

Figma is seeking experienced Design Leaders to oversee pillarwide initiatives, tackle strategic challenges, and lead a team of world-class designers. The role involves collaborating with various teams to shape product and business strategy. It requires 5+ years of design management experience, experience leading design efforts for multiple products, and expertise with Figma and other design tools.

Senior QA Automation Engineer - Growth - DX

Company: Kraken

Location: USA

Posted Dec 19, 2024

Kraken is a mission-driven company with a focus on crypto values and the global adoption of crypto. They are looking for a Senior QA Automation Engineer to ensure exceptional quality and reliability in their products and services. The role involves working with product and development teams to create and improve testing processes, designing and implementing automation tests, and driving test projects from start to completion.

Contracts Specialist I

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 19, 2024

American Specialty Health is seeking a Contracts Specialist I to join their Legal and Contracts department. The individual will support the contract management department of the company, not practice law or provide legal advice, and will not negotiate rates. The position offers a salary range of $48,000 to $57,000 full-time, with the option to work remotely from home. The responsibilities include preparing and managing standard and nonstandard form contracts, agreements, and amendments. The individual will also serve as a subject matter expert, drafting correspondence, negotiating contracts, and maintaining contracts and agreements libraries. They will need to have a stable internet connection, minimum internet download of 50 Mbps and 10 Mbps upload speed, and be able to work with other departments and external contacts. The ideal candidate should have a Bachelor's degree in English, History, Political Science, Paralegal, or a related field, and at least one year of experience in contract development and negotiation. They should also be proficient in MS Office and have excellent communication and analytical skills.

Director of Product Marketing

Company: ActiveCampaign

Location: USA

Posted Dec 19, 2024

The text is a job description for a Director of Product Marketing position at ActiveCampaign. The role involves shaping the company's messaging, positioning, and go-to-market strategy, driving product innovation and customer growth. The ideal candidate should have 10+ years of product marketing experience, B2B SaaS experience, and MarTech or adjacent industry experience. They should be able to manage and develop high-performing teams, have excellent storytelling skills, and be able to thrive in fast-paced environments.

Senior Director -Corporate Analytics

Company: Upwork

Location: USA

Posted Dec 19, 2024

Upwork is a global work marketplace serving businesses and professionals, with a focus on trust, data-driven insights, and innovation. The company is committed to diversity, inclusion, and providing exceptional benefits to employees. The Sr Director Corporate Analytics leads a high-performing analytics team, advises senior leaders, and drives data-driven decision-making.

Sr. FrontEnd Software Development Engineer

Company: iHerb

Location: USA

Posted Dec 19, 2024

The job summary is about a Senior Software Development Engineer position in an agile development team, building and working on enterprise-grade software systems. The role involves developing information systems, working with an agile team, writing technical design specifications, coaching the team, collaborating with other teams, and maintaining high software quality standards. The duties may include optimizing system architecture, participating in peer code reviews, and researching and evaluating software products.

Technical Recruiter - Product & Design

Company: Figma

Location: USA

Posted Dec 19, 2024

Figma is looking for an experienced Technical Recruiter to support the growth of their Product and Design organization. The role is a temporary position for 12 months based in the United States. The recruiter will manage full-cycle recruiting processes for various Product and Design roles, partner with leaders to develop top-of-funnel strategies, and ensure an excellent candidate experience.

Business Recruiter

Company: Figma

Location: USA

Posted Dec 19, 2024

The text is a job description for a full-cycle Business Recruiter position at Figma. The role is a temporary position for 12 months based in the United States. The recruiter will manage full-cycle recruiting processes, partner with leaders to develop top-of-funnel strategies, source and build representative pipelines, handle inbound applications and referrals, leverage data to inform hiring strategy, and identify business improvement initiatives. The ideal candidate has 4+ years of full-cycle in-house recruiting experience in a high-growth business, experience partnering with stakeholders on niche searches, expert knowledge of the SaaS scaling tech landscape, advanced sourcing and passive engagement skills, and excellent communication skills.

Mid-Market Account Executive - Segment

Company: Twilio

Location: USA

Posted Dec 19, 2024

Twilio is seeking a MidMarket Account Executive to join their team on the Segment Sales team. The role involves driving opportunities through the sales cycle, employing a value-oriented sales methodology, and building upon the growth and adoption of Segment in the MidMarket business segment. The successful candidate will be based in the MST or CST timezones and will be expected to travel approximately 15 times a year.

Technical Expert

Company: Grow Therapy

Location: USA

Posted Dec 19, 2024

The role involves championing and driving customer product issues, collaborating with stakeholders, and working to improve the customer experience. The individual will be responsible for efficiently triaging internal tickets, owning and resolving task-oriented issues, and developing deep technical expertise of the Grow platform. They will also be required to communicate openly, guide multiple teammates, and provide timesensitive responses.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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