Technical Support Jobs in USA

423,197 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Product Operations Specialist

Company: Mercury

Location: USA

Posted Dec 17, 2024

Mercury is a financial technology company offering a complete financial stack for startups. They have grown to over 200,000 startups and small businesses worldwide. The Product Operations team plays a crucial role in enabling Mercury's product development and growth. The company is seeking a Product Operations Specialist to work closely with product and customer-facing teams to gather and synthesize customer insights, ensure smooth product launches, and help scale the team by developing and maintaining key processes and documentation.

Director of Product Development

Company: Trafilea

Location: USA

Posted Dec 17, 2024

Trafilea is a dynamic and innovative Tech Ecommerce Group operating multiple direct-to-consumer brands in the intimate apparel and beauty sectors. They focus on data-driven strategies to scale their businesses and have an online community promoting body positivity. As a rapidly growing global player, they aim to create high-quality products and services enhancing the customer experience and driving long-term growth. The company fosters collaboration, innovation, and continuous learning, offering remote work opportunities. The Director of Product Development role involves leading a team for all brands, sourcing and technical design, ensuring high-quality products meeting customer needs, and collaborating with cross-functional teams.

Technical Program Manager

Company: Findem

Location: USA

Posted Dec 17, 2024

Findem is a company using AI and data technologies to help HR teams find talent and understand their employees. They have received accolades and are looking for an amazing product leader to help them scale and mature. The role involves designing a new planning process, being a change advocate, and ensuring delivery on strategic initiatives.

Machine Learning Engineer, Staff or Principal

Company: KoBold Metals

Location: USA

Posted Dec 17, 2024

KoBold is a leading independent mineral exploration company and technology developer, using AI models and novel sensors to guide exploration programs. They have proven their first discovery with less capital than the industry average and have a portfolio of over 60 projects for high-quality discoveries. The company is privately held and investors include institutional asset managers, technology venture capitalists, and natural resources companies.

Senior Engineering Manager, Care Finding

Company: Alma

Location: USA

Posted Dec 17, 2024

The text is a job description for an experienced Senior Engineering Manager at Alma. The role involves leading the Care Finding team, defining features and services, and ensuring the team delivers value to Alma members. The candidate should have 35 years of engineering experience, 24 years of people management experience, and a track record of shipping user-facing products. Alma is a remote-first company offering benefits such as health insurance, 401K, monthly stipends, and comprehensive parental leave.

Software Engineer - Growth

Company: Monarch Money

Location: USA

Posted Dec 18, 2024

Monarch is a well-funded, fully remote company that aims to help users manage their financial life. They have quickly become one of the premier ways to do so, with customers loving the product and experiencing rapid organic growth. The company's founding team consists of product-driven serial entrepreneurs with multiple exits, and their CEO was one of the original creators of Mint. They are passionate about building a company and product that both customers and employees love, and are well-funded by top venture firms and angel investors. They are looking for a Senior Staff or Principal Software Engineer focused on Growth to help build product experiences that help Monarch reach more users and help those users through the path to financial success using Monarch.

Delivery Owner

Company: NeuraFlash

Location: USA

Posted Dec 17, 2024

NeuraFlash is a leading AI and Consulting Partner of Amazon and Salesforce, helping customers transform their contact centers with AI-powered experiences. The company offers expertise across the Amazon ecosystem and Salesforce ecosystem, with a focus on building experiences grounded in data that transform and optimize the employee and customer journey. NeuraFlash is committed to nurturing positive working relationships and driving success collectively. The company is looking for a Delivery Owner to manage customer relationships, provide oversight on project teams, and act as a thought leader for customers.

Customer Engineer Sr Manager

Company: Gympass

Location: USA

Posted Dec 17, 2024

Wellhub is a corporate wellness platform that offers a comprehensive employee wellbeing solution. They are hiring a Customer Engineer Sr Manager to work on technical support, requirements gathering, and client enablement. The role involves working with clients and their technology teams to integrate Wellhub with clients' processes and systems, handling client information security, and driving platform and process enhancements. The company offers a total rewards approach, flexible work options, wellness benefits, and a $127,360 - $143,280 annual base salary range.

CX Project Manager

Company: Olo

Location: USA

Posted Dec 18, 2024

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry. They offer digital ordering, payment, and guest engagement solutions to help brands do more with less and make every guest feel like a regular. They are looking for an experienced project manager to join their team and lead the execution of a portfolio of projects. The role offers remote work, flexible hours, and a competitive salary range of $54,668 - $74,458 annually.

Trust & Safety, Program Manager I

Company: Eventbrite, Inc.

Location: USA

Posted Dec 17, 2024

The text describes the role and requirements of a Trust and Safety Program Manager at Eventbrite. The position involves project management, operational knowledge, communication, analytical thinking, problem-solving, adaptability, stakeholder management, and continuous improvement. The manager will act as a domain expert, represent the team in cross-functional discussions, manage communication with vendor partners, design and implement scalable enforcement solutions, and collaborate with various teams to improve platform policy compliance and user experience.

Designer/Researcher

Company: Nava

Location: USA

Posted Dec 18, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They have been trusted by federal, state, and local government agencies to build transformative digital services. Nava focuses on populations that are the least protected and aims to restore trust between people and public institutions. As a client services company, they work with government agencies to improve how people apply for benefits, navigate healthcare, and more. They bill for their time and sell their expertise and problem-solving methodology to government clients. Nava is looking for a Designer/Researcher to collaborate on design and research efforts for programs that affect millions of Americans. The role requires a human-centered design mindset, user research, and collaboration with cross-functional teams. The company offers competitive benefits, time off, and opportunities for growth.

Digital Marketing Specialist

Company: Truleo

Location: USA

Posted Dec 18, 2024

TRULEO is an AI-powered Police Officer Assistant designed to enhance officer morale, recruitment, and retention. It streamlines tasks, promotes accountability, and helps law enforcement build stronger connections with communities. TRULEO is a well-funded, early-stage startup with world-class technology and culture, seeking a Digital Marketing Specialist to manage and optimize paid social media advertising campaigns and SEO strategies.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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