Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Staff Revenue Accountant

Company: Mapbox

Location: USA

Posted Nov 23, 2024

Mapbox is a leading location platform that provides tools for businesses to create customized experiences. The company is looking for an accountant to assist with revenue accounting and manage accounts receivable processes.

Senior Analytics Engineer

Company: Zepz

Location: USA

Posted Nov 23, 2024

The Analytics Experience team is looking for an Analytics Engineer to empower other Zepz teams to leverage data and solve analytical problems. The ideal candidate will develop, maintain, and optimize data pipelines and analytical solutions to drive business insights and decision-making.

Junior Account Manager

Company: Getaround

Location: USA

Posted Nov 23, 2024

Getaround is a carsharing marketplace that connects safe, convenient, and affordable cars with people who need them. The company aims to provide economic opportunities to local communities and reduce greenhouse gas emissions.

Enterprise Account Executive

Company: Twilio

Location: USA

Posted Nov 23, 2024

Twilio is a company that is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses, and empowering millions of developers worldwide. The company is looking for an Enterprise Account Executive to join their Segment product team, with a focus on driving opportunities through the entire sales cycle, building upon the growth and adoption of Segment in the Enterprise business segment, and owning the cross-functional team from Pre-Sales through to working with Customer Success.

Infrastructure Engineer - Cloud Architecture

Company: Rocket Money

Location: USA

Posted Nov 23, 2024

Rocket Money is looking to expand its Cloud Architecture team with an Infrastructure Engineer to build and maintain its core foundation. The company offers a range of benefits, including competitive pay, unlimited PTO, and commuter benefits.

Senior Billing Accountant

Company: Olo

Location: USA

Posted Nov 23, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. They are looking for a Senior Billing Accountant to join their team, with responsibilities including billing operations, process improvement, and compliance. The company offers a range of benefits and is remote-friendly.

Senior Manager - Software Engineering (Scribd Core Team, Full-stack)

Company: Scribd

Location: USA

Posted Nov 23, 2024

Scribd is a technology company focused on written and spoken word, aiming to democratize the exchange of ideas and information. The company is looking for a Senior Engineering Manager to lead a team of engineers and develop high-quality user-centered features.

Senior Backend Engineer - Publisher Experience

Company: Reddit

Location: USA

Posted Nov 23, 2024

The job posting is for a high-impact role in Reddit Pro's technical and product strategy, requiring experience in software development, distributed systems, and API design. The team is looking for a self-directed and innovative individual with excellent communication skills to work on building novel products and features.

Forward Deployed Engineer (AI Gameplay Engineer)

Company: Inworld AI

Location: USA

Posted Nov 23, 2024

The job posting is for a Forward Deployed Engineer AI Gameplay Engineer to work on AIdriven video games and interactive experiences. The role requires experience in Unity and Unreal Engine development, technical skills, and ability to work with partners and executives. The job offers a competitive salary range of $150,000 to $240,000 plus bonus, equity, and benefits.

Staff Software Engineer - Financial Crimes Engineering

Company: Stripe

Location: USA

Posted Nov 23, 2024

Stripe is a financial infrastructure platform that aims to increase the GDP of the internet. The company is looking for an engineering leader to drive the technical vision and design for its financial crime controls.

Growth Marketing Associate - Product & Data

Company: Rocket Money

Location: USA

Posted Nov 23, 2024

Rocket Money is looking for a Senior Growth Marketing Manager to manage and improve their marketing technology systems. The role requires 12 years of experience in user acquisition and data-driven marketing, and expertise in mobile app attribution and tracking.

Staff Backend Engineer - Publisher Experience

Company: Reddit

Location: USA

Posted Nov 23, 2024

The job posting is for a Staff Engineer to lead the Reddit Pro team in creating engaging content and growing their presence on Reddit. The team is looking for someone with experience in large-scale distributed systems, software development, and mentoring engineers. The job requires strong organizational skills, excellent communication skills, and an entrepreneurial spirit.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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