Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Software Engineer, User Emulation

Company: SimSpace

Location: USA

Posted Nov 23, 2024

SimSpace is a cybersecurity company that provides an elite cyber range platform to curate unassailable cyber defenses. They are committed to continuously improving and delivering a cultivated member experience. They are looking for a Senior Software Engineer to design and develop core SOA-based services for cybersecurity range simulation.

Customer Success Manager

Company: Apixio

Location: USA

Posted Nov 23, 2024

Apixio is a company that creates a Connected Care platform to minimize reimbursement inaccuracies and high-quality patient care. The company aims to accelerate the shift toward alternative payment models while enhancing efficiency and supporting better patient outcomes. The Customer Success Manager is responsible for successful completion of all customer projects, and the company offers competitive compensation, exceptional benefits, and meaningful work to advance healthcare.

Customer Experience Optimization Specialist

Company: Super.com

Location: USA

Posted Nov 23, 2024

Supercom is a company that values its employees and customers, offering a unique opportunity to blend communication skills with data analysis to make a meaningful impact on the customer experience. The company is remote-first, offering flexibility and a range of benefits.

CRO Strategist

Company: Directive

Location: USA

Posted Nov 23, 2024

The job posting is for a Conversion Rate Optimization (CRO) specialist at Directive Consulting, a performance marketing agency. The role involves developing and executing high-impact CRO strategies to enhance advertising, landing page, and website conversion rates for enterprise SaaS clients.

Staff LLM Data Scientist

Company: Tifin

Location: USA

Posted Nov 23, 2024

TIFIN is a fintech platform that uses AI and investment intelligence to create personalized wealth experiences. They are looking for a Staff LLM Data Scientist to work on generative AI products and are offering a competitive benefits package.

Implementation Associate/Senior Associate

Company: Waymark

Location: USA

Posted Nov 23, 2024

Waymark is a team of healthcare providers and technologists aiming to bring the best healthcare to people with Medicaid benefits. They are building tools and designing an approach to enable care to reach patients who can benefit most. The company values teamwork, collaboration, and innovation, and is looking for an Implementation Associate to help launch new markets and expand existing ones.

Manager, Solutions Engineering

Company: Procore Technologies

Location: USA

Posted Nov 23, 2024

Procore is looking for a Manager Solutions Engineering to join their Sales team. The role involves overseeing a team of Solutions Engineers, providing mentorship and coaching, and supporting the sales organization. The company offers competitive compensation and benefits, and is committed to diversity and inclusion.

Webflow Developer

Company: Eppo

Location: USA

Posted Nov 23, 2024

Eppo is building a future of experimentation, allowing companies to have an entrepreneurial customer-oriented culture. They are seeking a Webflow developer to own their website, with benefits such as competitive salary, equity, and unlimited PTO.

Senior Product Manager II, Data & Insights

Company: ActBlue

Location: USA

Posted Nov 23, 2024

ActBlue is a nonprofit organization that builds technology and infrastructure for Democratic campaigns and progressive causes. They are looking for a Senior Product Manager to shape and execute the product strategy for one of their product lines.

Customer Success Manager

Company: CertifID

Location: USA

Posted Nov 23, 2024

CertifID is a company that provides a secure platform for verifying identities and detecting fraud. They are seeking a Customer Success Manager to manage a portfolio of customers and ensure their success with the platform.

Product Manager

Company: ENS Labs

Location: USA

Posted Nov 23, 2024

Ethereum Name Service (ENS) is a decentralized naming system built on the Ethereum blockchain. It enables human-readable names to be linked to standard Ethereum addresses and other distributed systems. ENS Labs is driving the core development of the ENS protocol and is looking for a Product Manager to help drive the next phase of development.

Senior Business Analyst, AWS

Company: Bounteous

Location: USA

Posted Nov 23, 2024

Bounteous x Accolite is seeking a Contract Senior Business Analyst with AWS experience to join their growing team. The role involves developing data-driven insights and solutions for multiple business groups, and requires previous experience as a Business Analyst with AWS expertise.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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