Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Engineering Manager - Mobile

Company: Scribd

Location: USA

Posted Oct 29, 2024

Scribd is a company that aims to democratize the exchange of ideas and information, and empower collective expertise. They prioritize collaboration, intentional in-person moments, and flexible work arrangements. The company is looking for a Mobile Engineering Manager to lead a cross-platform team of mobile engineers and collaborate with other engineering leaders.

Analyst & Media Relations Director

Company: Acquia

Location: USA

Posted Oct 29, 2024

Acquia is a company that empowers brands to create digital customer experiences. They offer a digital experience platform that enables marketers, developers, and IT operations teams to rapidly compose and deploy digital products and services. The company is looking for an Analyst and Media Relations Director to manage media and analyst relations and build awareness of their vision, platform, and products.

Senior Support Engineer

Company: Protegrity

Location: USA

Posted Oct 29, 2024

The job posting is for a cybersecurity professional to join Protegrity, a leading data protection company. The role involves providing expertise and knowledge to the support team and clients, and requires experience with various operating systems, technology streams, and data platforms.

Senior Content & Social Media Marketing Manager

Company: Immersive Labs

Location: USA

Posted Oct 29, 2024

Immersive Labs is a company that offers a people-centric cyber resilience platform. They are looking for a Senior Content and Social Media Marketing Manager to join their team. The role involves developing and executing content and social media marketing programs to support demand generation and brand awareness.

Account Manager

Company: Uptempo

Location: USA

Posted Oct 29, 2024

Uptempo is looking for an Account Manager to join their team in North America. The role involves developing value-based relationships with Enterprise customers, managing sales cycles, and aligning with multiple stakeholders. The company is on a mission to help marketers lead with confidence and love their job.

Marketing Technical Manager - AI

Company: HubSpot

Location: USA

Posted Oct 29, 2024

HubSpot is looking for a Marketing AI Program Analyst to help grow millions of organizations. The role involves building AI solutions, implementing AI tools, and working cross-functionally to ideate and rollout AI products. The ideal candidate has experience with marketing technology, web services, and APIs, and is passionate about AI.

Professional Services Analyst

Company: Cision

Location: USA

Posted Oct 29, 2024

The job posting is for a research position in the Strategy and Insights team, requiring 2+ years of research experience, data analysis, and storytelling skills. The role involves executing research projects, providing strategic guidance to clients, and working collaboratively with a team.

Analyst - Media Intelligence

Company: Cision

Location: USA

Posted Oct 29, 2024

The Analyst is responsible for generating and managing data for Cision reports. They play a critical role in ensuring the success of all deliverables and supporting the report creation process. The role requires proficiency in Excel and PowerPoint, and a strong background in professional writing and reporting.

Staff Software Engineer

Company: Gradient AI

Location: USA

Posted Oct 29, 2024

Gradient AI is a leading provider of AI solutions for the insurance industry, offering a fully remote opportunity with a fun team-oriented startup culture, generous stock options, and unlimited vacation days.

Solutions Consultant (Pre-Sales Engineer)

Company: SpryPoint

Location: USA

Posted Oct 29, 2024

SpryPoint is a leading provider of cloud-based solutions for the utility sector, offering advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. The company is proud to have been recognized by industry experts and clients for its value and innovation. As a Solutions Consultant, you will play a pivotal role in helping utilities achieve their goals through the demonstration of selected SaaS solutions.

Claims Associate

Company: Lime

Location: USA

Posted Oct 29, 2024

Lime is a company that aims to build a future where transportation is shared, affordable, and carbon-free. They are hiring a Claims Associate to join their Claims team and are offering a competitive salary, performance-based annual bonus, and pre-IPO equity.

Director - Customer Success

Company: Cobalt

Location: USA

Posted Oct 29, 2024

Cobalt is a company that offers pentesting services and is looking for a Director of Customer Success to join their team. The job requires experience in customer success, leadership, and sales, and offers competitive compensation and benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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