Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Engineering Manager - Banking

Company: Mercury

Location: USA

Posted Nov 30, 2025

Mercury emphasizes smooth banking operations and reliable systems. The engineering manager role involves leading a team, ensuring high availability, and aligning with company values. The company offers competitive salaries and equity, with a focus on diversity and inclusion.

Senior Talent Acquisition Operations and Systems Analyst

Company: Tekion

Location: USA

Posted Nov 30, 2025

This role involves optimizing talent acquisition systems, ensuring data compliance, and offering competitive compensation and benefits. Ideal for a Senior Analyst with experience in ATS platforms.

Senior Software Engineer - Data Infrastructure, Quora

Company: Quora

Location: USA

Posted Nov 30, 2025

Quora is a remote-first company with a mission to grow the world's collective intelligence. They have two platforms: Quora, a global knowledge sharing platform, and Poe, a platform for AI language models. The company values diversity, inclusivity, and collaboration, and is looking for a data infrastructure team member to design and scale data architectures, improve systems reliability, and promote correct data usage.

Principal Machine Learning Engineer - Unified Embeddings

Company: Reddit

Location: USA

Posted Nov 30, 2025

The Unified Embeddings team at Reddit focuses on building advanced multientity large scale embeddings to enhance recommendation systems. They are seeking a Principal Machine Learning Engineer to lead the design and architecture of GNN and transformers based multientity embedding generation, collaborating with cross-functional teams and contributing to product strategy.

Engagement Associate

Company: Aleph

Location: USA

Posted Nov 30, 2025

Aleph is an AInative platform for Financial Planning and Analysis (FP&A) that centralizes financial data and automates reporting, variance analysis, and forecasting. The company was founded by experienced technical founders and has gained traction with customers like Webflow, Turo, and Notion. Aleph is hiring for a customer success role that combines data analytics expertise with customer-facing responsibilities.

Staff Software Engineer - iOS

Company: MyFitnessPal

Location: USA

Posted Nov 30, 2025

MyFitnessPal is seeking a Staff iOS Engineer to join their MyFitnessPal Engineering Team. The TOTS Team, which the engineer would join, plays a crucial role in driving the company's revenue growth by managing Premium subscriptions, analyzing data, and developing exclusive Premium features. The role involves collaboration, mentorship, and creating impactful solutions for the growing user base.

Production Manager

Company: ElevenLabs

Location: USA

Posted Nov 30, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. The company offers a Creative Platform and Agents Platform powered by proprietary AI models. They are seeking a Production Manager to oversee language teams and ensure high-quality content creation.

Founding Data Engineer

Company: Elicit

Location: USA

Posted Nov 30, 2025

Elicit is an AI research assistant that helps professionals and decision makers with gathering evidence, reasoning through uncertainty, and increasing good reasoning. The company is hiring a data engineer to build a complete corpus of academic papers and clinical trials, integrate various document types, and broaden the tasks that can be completed in Elicit. The ideal candidate should have 5+ years of experience as a data engineer, strong proficiency in Python, experience with Spark, and strong SQL skills.

Staff Software Engineer - Applied AI

Company: Webflow

Location: USA

Posted Nov 30, 2025

Webflow is building an AI-native Digital Experience Platform to empower teams to design, launch, and optimize websites without barriers. They are seeking a Staff Software Engineer to join their Applied AI team to develop generative AI-powered features that enhance speed, creativity, and quality in website building and design. The role involves collaborating with product, engineering, and design teams to identify and implement AI solutions that improve the user experience.

Senior Engineering Manager - Unified Embeddings Platform

Company: Reddit

Location: USA

Posted Nov 30, 2025

This job description highlights a Senior Engineering Manager role at Reddit, focusing on leading the embeddings platform, collaborating with cross-functional teams, and offering comprehensive benefits including healthcare, equity, and flexible work arrangements.

Customer Support Incident Responder

Company: Mercury

Location: USA

Posted Nov 30, 2025

Mercury is a fintech company that provides a complete finance stack for startups and small businesses. They have grown to over 200,000 customers worldwide and prioritize customer experience, even in challenging situations. The company is looking for an Incident Responder to lead customer support during incidents, advocate for customers, and drive continuous improvement.

Performance Marketing Specialist

Company: Mercury

Location: USA

Posted Nov 30, 2025

Mercury is seeking a Performance Marketing Manager to join their team and help achieve aggressive growth goals through digital marketing campaigns. The ideal candidate should be strategic, detail-oriented, and comfortable managing execution at the tactical level. The role involves working across various platforms, launching and optimizing campaigns, and collaborating with the creative team.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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