Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Security Engineer, Investigations - i3E

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Information Assurance Analyst

Company: Andworx LLC

Location: Washington DC

Posted Jan 24, 2025

Andworx is seeking an Information Assurance Analyst with extensive experience in the Federal Government. The role involves developing and maintaining information security programs, reviewing and drafting IA policies, and ensuring compliance with DoD policies and security best practices. The ideal candidate should possess strong communication skills, relevant certifications, and US citizenship with an active DOD Secret clearance. Andworx is a collaborative team that values innovation, quality, and continuous learning.

Network Administrator

Company: GCyber

Location: Washington DC

Posted Jan 24, 2025

GCyber is hiring a Network Administrator for a high-profile DISA customer. The role involves reviewing and evaluating IT infrastructure, configuring routers, switches, firewalls, and VPN systems, monitoring and maintaining networks, analyzing customer needs, and providing technical solutions. The ideal candidate should have an active DoD Top Secret/SCI clearance, a Bachelor's degree in a related field or equivalent experience, 5+ years of network administration experience, and IAT Level II certification. Additional certifications in Brocade, Cisco, Juniper, or Aruba are preferred.

Senior Manager, Data Analysis - Anti-Money Laundering Modeling and Advanced Data Insights

Company: Capital One

Location: Washington DC

Posted Jan 24, 2025

Capital One is seeking a Senior Manager for Data Analysis in the AntiMoney Laundering Modeling and Advanced Data Insights team. The role involves planning and executing data strategy for large scale predictive models, identifying technical issues in analytical tools, adhering to enterprise data management practices, and communicating results clearly. The ideal candidate should have strong problem-solving skills, communication abilities, and leadership experience. The position offers a competitive salary and benefits package, and is eligible for performance-based incentives. Capital One is an equal opportunity employer committed to diversity and inclusion.

Director, Technical Program Management

Company: Capital One

Location: Washington DC

Posted Jan 24, 2025

Capital One is seeking a Director of Technical Program Management to lead programs that deliver on critical business goals and build large scale products and platforms. The role involves managing enterprise platform hosting billions of documents, collaborating with cross-functional teams, and defining product roadmap and future strategy. The ideal candidate should have a strong technical background, exceptional communication and collaboration skills, and experience as a TPM leader. The role requires a deep focus on execution, accountability, and results, as well as excellent cross-team collaboration skills. The minimum and maximum full-time annual salaries for this role are listed for McLean VA, Plano TX, and Richmond VA.

Systems Engineer

Company: GCyber

Location: Washington DC

Posted Jan 24, 2025

GCyber is seeking a Senior Systems Engineer for a mission-critical role in Arlington, VA. The ideal candidate will ensure the reliability, stability, and performance of AWS and Linux-based systems. Responsibilities include providing senior-level guidance for AWS-based solutions, designing and maintaining on-premises and cloud infrastructures, ensuring security compliance, collaborating with teams, and resolving complex system issues. Minimum qualifications include an active DoD Top Secret/SCI security clearance, a degree in a related technical field, 8570 IAT level II certification, and 35 years of experience with cloud computing environments like AWS.

Identity and Access Management IGA Governance Lead

Company: Bank of America

Location: Washington, DC

Posted Jan 24, 2025

Bank of America is seeking an IAM Role Based Access & Segregation of Duties Manager for its Global Information Security (GIS) team. The role involves leading a team responsible for Identity Governance and Administration (IGA) ecosystem, ensuring appropriate access to resources, and mitigating risks. The candidate should have extensive IAM experience, strong interpersonal skills, and expertise in various IAM vendor solutions. The position offers a competitive salary range of USD 160,000.00 - 185,100.00 per year, along with benefits and opportunities for career growth.

F5 Network Engineer

Company: GCyber

Location: Washington DC

Posted Jan 24, 2025

GCyber is looking for an F5 Network Engineer to lead the Core Transport Network Engineering team. The role involves providing expertise in network routing, switching, performance monitoring, and troubleshooting. The engineer will deploy, maintain, and monitor network hardware and services, collaborate with security teams, and evaluate new technologies. The ideal candidate should have an active DoD Top Secret clearance, a Bachelor's degree in computer science or a related field, 5+ years of IT experience, 3+ years in DoD DISA or JSP Network environments, and one or more of the following certifications: CCNA, CCNP, ACSA.

Senior Software Engineer

Company: Sunwater Capital

Location: Washington DC

Posted Jan 24, 2025

AllSci, an innovative startup, is seeking a Senior Software Engineer to develop a state-of-the-art data-driven technology platform. The platform aims to revolutionize scientific knowledge creation and distribution. The candidate must have at least 4 years of professional web application development experience, proficiency in TypeScript and JavaScript, and knowledge of design patterns and programming paradigms. The role involves providing technical leadership, designing and maintaining efficient code, and collaborating with UI/UX and product teams. The ideal candidate should have experience with AWS, React, Tailwind CSS, NodeJS, ExpressJS, and Jira/SCRUM/AGILE methodologies.

Software Engineering Manager, Product

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Policy Analyst - ICAM

Company: CDW

Location: Washington DC

Posted Jan 24, 2025

CDW, a leading technology solutions provider, is seeking a detail-oriented Identity Policy Analyst with 4+ years of experience in ICAM policy development and analysis. The role involves policy development, compliance with federal standards, risk management, stakeholder collaboration, documentation, reporting, training, and awareness. The ideal candidate should have a Bachelor's degree in IT, Cybersecurity, or a related field, strong analytical skills, and excellent communication abilities. CDW offers a competitive salary range of $145,000 - $165,000 USD, along with comprehensive benefits and a positive work culture.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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