Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

J.P. Morgan Wealth Management - Private Client Advisor - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 24, 2025

J.P. Morgan Chase is seeking a Private Client Advisor for Chase Wealth Management. The role involves offering comprehensive financial planning and advice to individuals and families, with a focus on relationship management and client acquisition. The ideal candidate should have at least 2 years of Financial Advisor experience, demonstrated success in client relationships, and a valid Series 7 and Series 66 (63/65) license. Preferred qualifications include CFP® certification and a Bachelor's degree. The role requires a commitment to goals-based planning, integrity, and digital innovation. J.P. Morgan Chase offers a competitive total rewards package, including base salary, commission-based pay, and benefits like health care, retirement savings, and mental health support.

Sr. Security Software Engineer (Starshield)

Company: SpaceX

Location: Washington, DC

Posted Jan 24, 2025

SpaceX, a company founded on the belief in human exploration of the stars, is actively developing technologies for human life on Mars. The Starshield project leverages Starlink technology for national security efforts, focusing on earth observation, communications, and hosted payloads. The company is seeking a Sr. Security Software Engineer to design and build security infrastructure, develop security features, and maintain production systems. The ideal candidate has a strong background in security software development, cryptography, and network security, with excellent communication skills and the ability to work in a team.

Cyber Security Watch Officer (CSWO)

Company: Leidos

Location: Washington, DC

Posted Jan 24, 2025

Leidos' Digital Modernization sector is actively seeking Cyber Security Watch Officers (CSWO) for the GSM-O effort at the Pentagon. The role involves supporting the Joint Network Operation and Support Center (JNOSC) with cyber defense and network assurance issues. Applicants must have a minimum Secret clearance with ability to obtain TS/SCI, DoD 8570 IAT II or higher certification, and relevant experience. The job involves 24/7 operations, shift work including weekends, and a brief ramp-up period on weekday day shift. Leidos offers competitive compensation, benefits, and a collaborative culture.

Application Management Technology Services Lead - Global Information Security

Company: Merrill

Location: Washington, DC

Posted Jan 24, 2025

Bank of America is seeking a Technology Services Lead for their Global Information Security (GIS) team. The role involves managing day-to-day activities, providing leadership, and supporting commercial and custom software applications. Key responsibilities include delegating work, supervising processes, and managing on-call schedules. The ideal candidate should have 5+ years of Application Management and Support experience, Systems Engineering expertise, and a deep understanding of complex environments and security principles. Proficiency in Windows and Linux server support, and strong analytical and communication skills are required. The role offers a competitive salary range of $90,900.00 - $157,900.00 annualized, and is eligible for discretionary incentives and benefits.

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2259)

Company: Target

Location: Washington, DC

Posted Jan 24, 2025

Target, a Fortune 50 company, is offering a Guest Advocate role with a starting hourly rate of $18.00 USD. The role involves providing exceptional guest service, promoting Target's benefits and services, and maintaining a clean work area. The job requires strong communication skills, a welcoming attitude, and the ability to work in a fast-paced environment. Target values teamwork, guest satisfaction, and continuous learning.

Business Controls Specialist

Company: Bank of America

Location: Washington, DC

Posted Jan 24, 2025

Store Manager II (Howard Shaw)

Company: TD Bank

Location: Washington, DC

Posted Jan 24, 2025

TD Bank is seeking a Store Manager II for its Personal & Commercial Banking division in Washington, D.C. The role involves leading a team to grow the business, manage a medium-sized store, and ensure a legendary customer and employee experience. Key responsibilities include managing a team, developing business strategies, and driving operational excellence. The ideal candidate should have an undergraduate degree, 4+ years of related experience, and strong leadership, coaching, and business development skills. TD Bank offers competitive compensation, growth opportunities, and a comprehensive benefits package.

Technical Program Manager-Top Secret clearance required

Company: Deloitte

Location: Washington, DC

Posted Jan 24, 2025

Deloitte's Core Business Operations (CBO) portfolio offers an opportunity to make an immediate impact by helping clients solve business challenges. The role involves leading project development and implementation, ensuring they are completed on time and within scope. This includes interfacing with all project stakeholders, developing detailed project plans, and managing vendor tasks. The ideal candidate should have a Bachelor's degree, active Top Secret security clearance, and over 10 years of project management experience. Preferred qualifications include Agile practices/program management experience, Jira experience, and a degree in an IT-related field. Deloitte's Government and Public Services (GPS) practice, with over 15,000 professionals, serves federal, state, local government clients, and public higher education institutions, focusing on operational value, modernized mission solutions, and enhanced technology innovation.

Leader of Federal Sales

Company: Schneider Electric

Location: Washington, DC

Posted Jan 24, 2025

Schneider Electric is seeking an experienced Leader of Federal Sales for a U.S. based position. The role involves managing global Federal sales teams, building relationships with key accounts, and developing integrated solutions. The compensation range is $200,320 - $300,480 per year, including base pay and short-term incentive. Schneider Electric offers a comprehensive benefits package. Qualifications include 10+ years of experience in strategic sales team management, understanding of Federal government processes, and experience selling energy/industrial automation solutions. The company values inclusion, mastery, purpose, action, curiosity, and teamwork, and is committed to diversity, equity, and inclusion.

IT Consultant

Company: KeenLogic

Location: Washington DC

Posted Jan 24, 2025

KeenLogic is hiring a Systems Consultant for a hybrid role in Washington DC, supporting the US Senate Office of the Sergeant at Arms. The role involves providing expert support for hardware and software systems across Windows and Apple environments, troubleshooting technical issues, and ensuring efficient technology utilization. The ideal candidate should have a Bachelor's degree in a relevant field, 5+ years of direct customer support experience, and proficiency in supporting both Windows and Apple environments. Exceptional communication skills are required for preparing and delivering technical briefings and reports. The candidate should also be willing to stay updated with the latest technologies and adapt to evolving technical environments.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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