Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Operations Specialist PT - Washington DC

Company: Bird

Location: Washington, DC

Posted Jan 23, 2025

Vice President, Federal Sales Executive

Company: BlackLine

Location: Washington, DC

Posted Jan 23, 2025

BlackLine, a leading provider of cloud software automating the financial close process, is seeking a Vice President, Federal Sales Executive. This role involves driving net new business within the federal government, specifically targeting the office of the CFO. The ideal candidate will leverage expertise in federal procurement, understand CFO office buying behaviors, and strategically position BlackLine's solutions. The position offers the chance to pioneer a new market and contribute to BlackLine's long-term success in the federal space. Key responsibilities include driving market growth, maintaining knowledge of federal contracting vehicles, fostering relationships with federal partners, and developing comprehensive sales strategies. The role requires 10+ years of relevant experience in federal sales or business development, expertise in federal contracting vehicles, and strong relationship-building skills.

Cyber Threat Purple Team

Company: Bank of America

Location: Washington, DC

Posted Jan 23, 2025

Bank of America is recruiting for a Senior Purple Team member to join their Cyber Threat Hunt, Intelligence and Defense organization. The role involves reviewing, developing, testing, and implementing security initiatives, supporting vulnerability research, and assisting in high-impact incident response. The ideal candidate should have extensive experience in offensive and defensive security roles, a strong understanding of Windows security mechanisms, and networking concepts. They should also be able to communicate technical information to diverse audiences and work effectively across a complex, geographically dispersed organization.

Trade Policy Data Analyst

Company: Aalis Management Consulting

Location: Washington DC

Posted Jan 23, 2025

Aalis Management Consulting, an 8a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB), is seeking a Trade Policy Data Analyst. The role involves monitoring and enforcing trade policies, providing data analysis on imports, exports, investments, production, and prices. The ideal candidate should have a degree in economics, political science, finance, international relations, data science, or a related field. They must possess advanced data analytics skills, extensive knowledge of Excel, and familiarity with programming languages like Stata or Python, or visualization software like Tableau. The position requires high attention to detail, task prioritization, and the ability to work under deadlines.

Data Entry Assistant

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Trade Data Analyst

Company: Aalis Management Consulting

Location: Washington DC

Posted Jan 23, 2025

Aalis Management Consulting, an 8a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB), is seeking a Trade Data Analyst. The role involves monitoring and enforcing trade functions, analyzing imports, exports, investments, production, price, and corporate data. The ideal candidate should have a degree in economics, political science, finance, international relations, data science, or a related field, and extensive knowledge of Excel, Stata, Python, or Tableau. The position requires high attention to detail, task prioritization, and the ability to work under deadlines. Aalis Management Consulting is an Equal Opportunity Affirmative Action Employer.

Licensed Mental Health Therapist (LCSW-C, LCPC, LCMFT)

Company:

Location: Washington, DC

Posted Jan 23, 2025

LifeStance Health, Inc. is actively seeking passionate and committed Licensed Therapists (LCPC, LCSW-C, LCMFT) in Maryland. They offer competitive benefits including sign-on bonus, flexible schedules, remote work options, full administrative support, and a full benefits package. The annual income potential ranges from $82,000 to $113,280. Therapists should have experience with adult and/or child and adolescent populations.

Regional Associate Sales Representative - Chesapeake Bay - Orthopedic Instruments

Company: Stryker

Location: Washington, DC

Posted Jan 23, 2025

Stryker, a renowned medical technology company, is seeking an Orthopaedic Instruments Associate Sales Representative. The role involves promoting and selling Stryker's Orthopaedic Instruments products, conducting product evaluations, and providing excellent customer service. The ideal candidate should be a challenger, team player, charismatic networker, strategic closer, customer-oriented achiever, and game changer. They should possess a Bachelor's Degree, 1-2 years of medical sales experience, and be comfortable with 20% travel. Stryker offers comprehensive benefits, in-house product training, and a competitive work environment. The company is committed to making healthcare better through innovative products and services.

Data Specialist - Global Trade

Company: Aalis Management Consulting

Location: Washington DC

Posted Jan 23, 2025

Aalis Management Consulting, an 8a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB), is seeking a Data Specialist. The role involves monitoring and enforcing trade functions, providing data analysis, and supporting enforcement-related negotiations. The ideal candidate should have a degree in a relevant field, extensive knowledge of Excel, and familiarity with programming languages like Stata or Python, or visualization software like Tableau. The position requires high attention to detail, task prioritization, and the ability to work under deadlines.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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