Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

LifeRay Platform Implementation Specialist

Company: BridgePhase

Location: Washington DC

Posted Jan 23, 2025

BridgePhase is seeking a LifeRay Platform Implementation Specialist to join their team, supporting the Department of Homeland Security. The ideal candidate will have advanced knowledge of Liferay DXP architecture and internals, with 7+ years of experience implementing enterprise-level content management or digital experience platforms. The role involves architecting and leading complex Liferay DXP implementations, designing custom workflows, content structures, and dynamic page templates, and providing technical oversight for performance optimization, security hardening, and scalability improvements. The company values integrity, honesty, respect, and fosters collective success, with a focus on innovation and positive disruption.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 23, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Maintenance Manager

Company: Bozzuto

Location: Washington, DC

Posted Jan 23, 2025

PeopleSoft Engineer - MUST Be US Citizen for FedGov Clearance!

Company: EDC Consulting

Location: Washington DC

Posted Jan 23, 2025

EDC Consulting, founded in 2005, is a small business provider of enterprise solutions and strategic business support to the Federal Government. With over 150 client engagements, they have extensive experience in designing, developing, implementing, and maintaining complex business systems and software solutions for various clients. EDC is an Oracle Platinum Partner, SAP Partner, and Premier Business Partner of the IBM Corporation. They offer a rich corporate culture with driven leadership in a dynamic environment. The company is currently hiring a ServiceNow Architect for a remote position on the East Coast. The role involves architecting and designing ServiceNow HRSD solutions, leading implementations, engaging with client stakeholders, and creating roadmaps for technical offering growth and innovation. The ideal candidate should have a minimum of 8 years of experience with ServiceNow products, HR technologies, Agile development methodology, and FedGov requirements. A BSBA in Business or Related Fields is required, with a Master's preferred. Active ServiceNow HRSD Certification and US Citizenship are also required for clearance.

ServiceNow Engineer - MUST Be US Citizen for FedGov Clearance!

Company: EDC Consulting

Location: Washington DC

Posted Jan 23, 2025

EDC Consulting, founded in 2005, is a small business provider of enterprise solutions and strategic business support to the Federal Government. With over 150 client engagements, they have extensive experience in designing, developing, implementing, and maintaining complex business systems and software solutions for various clients. EDC is an Oracle Platinum Partner, SAP Partner, and Premier Business Partner of the IBM Corporation. They offer a rich corporate culture with driven leadership in a dynamic environment. The company is currently hiring a ServiceNow Architect for a remote position on the East Coast. The role involves architecting and designing ServiceNow HRSD solutions, leading implementations, engaging with client stakeholders, and creating roadmaps for technical offering growth and innovation. The ideal candidate should have a minimum of 8 years of experience with ServiceNow products, HR technologies, Agile development methodology, and FedGov requirements. A BSBA in Business or Related Fields is required, with a Master's preferred. Active ServiceNow HRSD Certification and US Citizenship are also required for clearance.

Revenue Accountant ASC 606

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Sr. Multifamily Marketing Strategist (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a Sr. Multifamily Marketing Strategist (Flexible Hybrid) with 3-5 years of experience in multifamily loan products, B2B financial services, or mortgage industry. The role involves project management, audience expertise, business insight, effective communication, strategy development, and cross-functional collaboration. The successful candidate will contribute to planning and implementing marketing policies, objectives, and initiatives, and will have the flexibility to make each day their own. Fannie Mae is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.

General Manager 2 - Environmental Services / Custodial

Company: Sodexo

Location: Washington, DC

Posted Jan 23, 2025

Sodexo Senior Living is seeking a General Manager 2 for Environmental Services at Ingleside at Rock Creek, a serene continuing care retirement community in Washington, DC. The role involves managing housekeeping and custodial teams, driving client satisfaction, and supporting a diverse workforce. Sodexo offers competitive compensation, comprehensive benefits, and opportunities for career growth. The ideal candidate should have previous director-level experience in senior living or healthcare, strong financial acumen, and excellent leadership skills.

Process Flow Specialist

Company: Crown Cork & Seal USA

Location: Fort Washington, PA

Posted Jan 23, 2025

Crown, a global Fortune 500 packaging manufacturer, is seeking a Graphics Process Flow Specialist for an immediate opening in Ambler, Pennsylvania. The role involves developing, implementing, and supporting Esko Webcenter and Automation Engine, managing cross-functional relationships, and providing user support in graphic application related issues. The ideal candidate should have 3-5 years of experience with Esko Webcenter, advanced computer skills, and strong team-playing abilities.

Data Engineer with TS/SCI Poly clearance - Washington, D.C.

Company: Deloitte

Location: Washington, DC

Posted Jan 23, 2025

Deloitte's Government and Public Services (GPS) practice is seeking a data scientist to join their high-performing team. The candidate will work on cutting-edge analytics for national security missions, building and maintaining the data ecosystem. They will collaborate on a groundbreaking analytics platform, apply advanced machine learning techniques to extract actionable intelligence, and provide technical mentorship. The role requires a Bachelor's degree, 2+ years of experience in data systems, and active TS/SCI with poly security clearance. Preferred qualifications include a Master's degree, Python Analytics, and familiarity with Spark and clustering techniques.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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