Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Discovery Counsel

Company: Apple

Location: Washington, DC

Posted Jan 23, 2025

Apple is seeking a Discovery Counsel with extensive experience in discovery management, litigation, and operational execution. The role involves formulating and driving discovery strategy, working with cross-functional teams, and managing complex litigations and investigations. The ideal candidate should possess strong legal expertise, operational skills, risk management experience, and excellent communication abilities. The position offers a competitive salary range between $199,700 and $299,600, along with comprehensive benefits and opportunities for professional growth.

Senior Network Engineer

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A Senior Network Engineer position is available in Washington, DC. The role involves managing network systems, troubleshooting issues, monitoring infrastructure, performing maintenance, administering security measures, and executing backup procedures. Qualifications include a Bachelor's degree in computer science or related field, 7 years of experience as a network engineer, knowledge of Azure, VMWARE, Cisco, Firewall, and strong troubleshooting skills. The position is contract-to-hire, currently remote with occasional onsite requirements.

Business Systems Analyst III

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Senior Technical Implementation Consultant (Oracle ERP)

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 23, 2025

Thomson Reuters is seeking a Senior Technical Implementation Consultant with 5+ years of experience in ORACLE ERP Integration and/or financial add-ons. The Principal Implementation Consultant - ERP will work closely with ONESOURCE Project Managers and Tax SME to implement ONESOURCE Determination integration software at client sites globally. The role involves serving as a primary integration interface with client tax professionals, leading business and user requirements sessions, and assisting in the analysis and delivery of ORACLE integration implementations. The ideal candidate should have excellent interpersonal and written communication skills, technical experience implementing ORACLE and/or Add-on Solutions, and experience with process analysis, design, mapping, and re-engineering. Thomson Reuters offers a comprehensive benefits package including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Malware Defense Analyst

Company: Merrill

Location: Washington, DC

Posted Jan 23, 2025

Operations Manager

Company: CVS Health

Location: Washington, DC

Posted Jan 23, 2025

CVS Health is seeking an Operations Manager to lead a store team, driving execution and performance while enhancing customer service. The role involves overall store management, sales and inventory management, employee staffing, training, financial management, and customer service leadership. The ideal candidate will have strong leadership, communication, and analytical skills, and be able to work flexible hours. The company offers competitive pay, comprehensive benefits, and opportunities for professional development.

Principal Data Analyst, WP Intelligence

Company: The Washington Post

Location: Washington, DC

Posted Jan 23, 2025

The Washington Post's Data and Analytics department is seeking a Principal Data Analyst. This role involves collaborating with multiple departments to shape the growth of WP Intelligence, a new professional products business. The analyst will work on complex problems, transforming ambiguous questions into actionable answers, and build reports and conduct data analysis. The ideal candidate will have a strong quantitative mindset, expertise in SQL, Python, Tableau, and big data tools, and experience in web analytics. The role offers a competitive salary range of $98,800.00 - $164,600.00 USD Annual, comprehensive benefits, and an opportunity to contribute to a mission-driven organization.

Regional Business Director - East

Company: Biogen

Location: Washington, DC

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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