Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Onsite Support Specialist

Company: Leidos

Location: Washington, DC

Posted Jan 22, 2025

Leidos is seeking a candidate to provide Tier 1 and 2 support for Homeland Enterprise Information Technology Secure Services & Support (HEITS) for the continual operations and maintenance of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). The position requires excellent communication skills, ability to work with Active Directory and Exchange, and troubleshooting Windows 10 and above. Candidate should be interested in learning new technology and providing support to the user community.

Regional Program Manager, Investigations & Legal Compliance

Company: Cloudflare

Location: Washington, DC

Posted Jan 22, 2025

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a Regional Program Manager for Investigations & Legal Compliance. The role involves managing company compliance with new laws, supporting internal investigations, administering compliance training, managing Cloudflare's Policy Hub, assisting with conflict of interest disclosures, and executing a regional integrity and compliance communications strategy. The ideal candidate should have 6+ years of program or project management experience, preferably in an in-house legal department or tech company, with a strong background in conducting complex investigations and witness interviews. Excellent communication and interpersonal skills are required, along with the ability to work cross-functionally with various teams. The position offers competitive compensation, equity participation, and a comprehensive benefits package.

Senior Software Engineer - Process Automation

Company: The Washington Post

Location: Washington, DC

Posted Jan 22, 2025

The Senior Software Developer position at The Washington Post involves writing code for large and complex programs to automate processes and eliminate manual user intervention. The role requires advanced programming knowledge, experience in automation frameworks like Automation Anywhere, and possibly LLM models for AI automation. The ideal candidate should have a university degree in Computer Science or a related field, with 3-5 years of experience. Responsibilities include developing and maintaining code, bots, and processes, participating in solution design sessions, and mentoring junior team members. The company offers competitive benefits, including comprehensive health coverage, pension, 401(k) match, vacation, sick leave, holidays, parental leave, mental health resources, and more. The salary range is $119,700.00 - $199,300.00 USD annually.

Social Worker Care Coordinator - LICSW or LGSW in DC, MD, VA

Company: UnitedHealth Group

Location: Washington, DC

Posted Jan 22, 2025

UnitedHealth Group is offering a field-based position in the Washington DC area, focusing on long-term care coordination for patients in their homes and community facilities. The role involves assessing and planning individualized care strategies, managing care plans, and communicating with stakeholders to ensure quality care. The position requires a Master's degree in social work or related field, active LICSW or LGSW license in Washington D.C., and at least 2 years of experience in long-term care or related fields. The salary range is $58,300 to $114,300 annually. UnitedHealth Group emphasizes diversity, equity, and environmental sustainability in its mission to improve health outcomes.

Teacher at Shinning Stars Montessori Academy Public Charter School

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 22, 2025

KinderCare Learning Companies, a recognized early childhood education provider, is seeking a Teacher to lead, coach, and mentor less experienced teachers. The role involves implementing KinderCare's curriculum, creating a nurturing environment, partnering with parents, and supporting the center's success. Required skills include excellent customer service, organizational skills, and early childhood education experience. Benefits include discounted child care, medical, dental, and vision coverage, and more. The company operates in over 2,000 sites across 40 states, committed to providing high-quality child care for all families.

Manager, Software Engineering - Content Platform

Company: The Washington Post

Location: Washington, DC

Posted Jan 22, 2025

The Washington Post is seeking a Software Development Manager for its Content Platform team. This role involves leading a team responsible for building and maintaining the publishing platform's software and infrastructure, including content delivery and backend systems. The manager will work closely with other engineering teams to ensure robust and reliable systems. Key responsibilities include mentoring and coaching engineers, recruiting new talent, prioritizing tasks, managing projects, and ensuring system stability and uptime. The ideal candidate will have a passion for platform stability, experience with back-end languages like Java and Python, proficiency in web frameworks, command line navigation, Git, message brokers, and DevOps technologies. AWS expertise, experience with databases, and a strong understanding of cloud infrastructure are also required. The role offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health offers challenging opportunities for pharmacy interns to learn and grow professionally. The company is committed to increasing access, lowering costs, and improving quality of care. As a pharmacy intern, you will play a critical role in ensuring a safe and effective Retail Pharmacy work environment.

Soccer Operations Coordinator, D.C. United Summer Camps: 2024-3416

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 22, 2025

D.C. United Summer Camps is seeking a Soccer Operations Coordinator to lead on-field activities. The role involves managing equipment, overseeing field setup, and supporting coaches. The coordinator will ensure the physical, social, and emotional safety of campers and staff. They will also represent the D.C. United brand professionally. The job offers a competitive hourly wage, complimentary game tickets, and potential awards. It's a great opportunity for soccer enthusiasts with relevant experience to work outdoors all summer in the DMV area.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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