Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Classified Cyber Assurance Analyst

Company: SpaceX

Location: Washington, DC

Posted Jan 13, 2025

SpaceX, a company founded on the belief in human exploration of the stars, is actively developing technologies for human life on Mars. They are seeking a senior classified cyber assurance practitioner to drive their program forward, focusing on assessment, governance, and communications. The role involves managing the RMF A&A lifecycle process, ensuring compliance with regulatory requirements, and guiding junior practitioners. The ideal candidate will have extensive experience in cyber assurance for classified systems, knowledge of various risk management frameworks, and strong communication skills. The position offers a competitive salary, comprehensive benefits, and the opportunity to work in a dynamic, high-accountability environment.

IT Project Lead SME- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking an IT Project Lead SME with active Top-Secret clearance for a large federal government project. The role involves overseeing project planning, execution, and delivery, managing a team of developers and stakeholders. The successful candidate will work in an agile environment, maintaining cloud accounts, VPCs, and cloud-managed services. Required qualifications include 12+ years of leadership experience, extensive software development and integration experience, and strong communication, management, and problem-solving skills. US Citizenship is mandatory due to the nature of the government contract. CGI offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Director of Consulting, Expert - Federal Services

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI is seeking a Director of Consulting Expert for a Federal Services Position in Washington, DC. The role involves leading strategic planning and transformational change initiatives, working closely with clients, and influencing change in a complex federal agency. The ideal candidate should have at least 10 years of experience in change management, a strong understanding of change management principles, and experience in leading large-scale technology transformations. The position offers a competitive salary, comprehensive benefits, and opportunities for career growth.

Brand Storage Specialist - Southeast

Company: IBM

Location: Washington, DC

Posted Jan 13, 2025

IBM is seeking a Brand Sales Specialist to build relationships with clients, understand their needs, and showcase IBM's industry-leading solutions. The role involves client management, value communication, decision maker engagement, sales process leadership, and collaborative ecosystem engagement. Previous experience in selling distributed storage solutions, competitive selling, problem-solving, and leadership skills are required. Preferred skills include a client-centric drive, ROI communication, C-suite influence, effective communication, relationship building, and navigational expertise.

Systems Engineer (Sr.) - TOP SECRET REQUIRED

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Senior Systems Engineer with active Top Secret clearance for a significant federal government project in Washington, DC. The role involves collaborating with various teams to deliver new product features, enhance systems analysis practices, and mentor junior analysts. Required qualifications include 10+ years of technical analysis, clearance, Informatica skills, and strong communication abilities.

Vice President, Customer Success Delivery - Tax & Trade

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 13, 2025

Thomson Reuters is seeking a strategic and innovative leader to join their Customer Success Leadership team as the CSM Delivery Leader for the Corporates customer segment, focusing on the Tax and Trade business. The role is crucial in shaping the future of customer success delivery and enhancing customer satisfaction, retention, and growth. The ideal candidate should possess a strong strategic mindset, exceptional leadership skills, and a passion for delivering top-notch customer experiences. Key responsibilities include strategic development, customer development, initiative leadership, performance analysis, customer success team achievement, collaboration and influence, customer advocacy, team leadership, and escalation management. The role is fully remote but prefers candidates near hub locations: Eagan, MN; New York, NY; Ann Arbor, MI; Frisco, TX. Required qualifications include a Bachelor's degree, extensive experience in customer success, strong analytical skills, excellent communication skills, proven leadership ability, and experience with enterprise-level customers in the B2B space. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Senior Maintenance Technician - Penn Quarter

Company: Bozzuto

Location: Washington, DC

Posted Jan 13, 2025

Bozzuto, a residential property management company, is seeking a Senior Maintenance Technician with 2-5 years of experience. The role involves leading troubleshooting, maintaining mechanical, electrical, plumbing, irrigation, and security systems, and delivering excellent customer service. The company values community, inclusivity, and professional growth, offering competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement. The ideal candidate should be team-oriented, detail-oriented, and have HVAC, Electrical, and Plumbing expertise.

Senior Maintenance Technician - Friendship Heights

Company: Bozzuto

Location: Washington, DC

Posted Jan 13, 2025

Bozzuto, a residential property management company, emphasizes community, inclusivity, and professional growth. The Senior Maintenance Technician role involves leading troubleshooting, maintaining systems, and delivering excellent customer service. The company values its employees, offering competitive compensation, health benefits, retirement planning, tuition reimbursement, and a supportive work environment.

Supervisory Information Technology Specialist - Direct Hire Authority

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 13, 2025

This public notice announces the use of OPM's Direct Hire Authority for a position in the Office of the Under Secretary for Public Diplomacy and Public Affairs. The role involves overseeing AI integration into IT platforms, managing budgets, and engaging with senior staff. Applicants must be U.S. citizens, pass a drug test, obtain a Secret security clearance, and pass E-Verify. GS-14 applicants need IT-related experience demonstrating four competencies and specialized experience in policy guidance, AI collaboration, and software design. The role requires managing others, objectivity, adaptability, openness to new ideas, and commitment to tasks.

Part Time Teller - Dupont Circle

Company: PNC

Location: Washington, DC

Posted Jan 13, 2025

PNC is seeking a Part Time Teller for its Retail Branch organization in Washington, DC. The role involves delivering exceptional customer service, accurately processing transactions, educating customers on new technology, and developing banking product referral opportunities. The successful candidate will be customer-focused, proactive in sales, and able to identify opportunities through meaningful conversations. No degree is required, and PNC offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, and paid time off.

Director - Financial Engineering (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 13, 2025

Fannie Mae is seeking a Director of Financial Engineering to lead the team responsible for applying financial models and advanced tools to support the single-family business in structuring Credit Risk Transfer (CRT) deals. The role involves optimizing capital efficiency, leading a CRT analytics group, and providing thought leadership to senior management. The ideal candidate will have 8+ years of financial analysis experience, expertise in structured products in the mortgage space, and a master's degree preferred. The position offers the flexibility to make each day your own while working alongside a supportive team.

Assistant Hospital Services Administrator

Company: DaVita

Location: Washington, DC

Posted Jan 13, 2025

DaVita is a company that offers a community first, company second culture based on Core Values that really matter. They provide award-winning education and training across multiple career paths to help employees reach their potential. The company has a comprehensive benefits package designed to enhance health, financial well-being, and future. They also have a passion for making a difference in people's lives.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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