Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Mid Quality Assurance Engineer- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is seeking a Mid-Level Quality Assurance Engineer with active Top-Secret clearance for a project in Washington, DC. The role involves evaluating software functions, designing test protocols, collaborating with development teams, and reporting results. Required qualifications include proficiency in Java, JavaScript, PL/SQL, Git, Azure DevOps, SAST, unit and integration testing, automated testing, end-to-end testing, ABAC/RBAC, Windows Service Fabric, Splunk administration, Windows server administration, Agile principles, and 5+ years of QA experience. CGI offers competitive compensation, comprehensive insurance, 401(k) matching, paid time off, parental leave, learning opportunities, and wellness programs.

Cyber Network Defense Analyst

Company: Leidos

Location: Washington, DC

Posted Jan 12, 2025

This job description outlines a Cyber Network Defense Analyst role with 24x7 support, SOC analyst responsibilities, and a competitive pay range of $67,600.00 - $122,200.00. Requirements include TS/SCI clearance, US citizenship, and certifications like Sec+ or CySA+. The position offers career growth and technical challenges in network security monitoring and threat analysis.

Information System Training Specialist (Mid) - TS/SCI REQUIRED

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is hiring a Mid Information System Training Specialist with active TS/SCI clearance for a federal government project in Washington, DC. The role involves maintaining and improving technical infrastructure, providing customer support, managing user security access, planning infrastructure upgrades, and administering systems. Required skills include Java, JavaScript, Python, SQL, and experience with various tools and cloud platforms. CGI offers competitive compensation, comprehensive insurance, and a supportive work environment.

Business Analyst

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI is hiring a Business Analyst for a Travel System role in Washington, DC. The candidate will provide Tier-1 support for ATF customers, assisting with E2 Travel system navigation, answering inquiries, and ensuring a seamless travel experience. Required qualifications include 3+ years of E2 Travel system expertise, familiarity with Federal Travel Regulation, and strong communication skills. Desired skills include knowledge of ServiceNow, Momentum ERP, and Government Finance processes.

Property Manager - Takoma

Company: Bozzuto

Location: Washington, DC

Posted Jan 12, 2025

Bozzuto is a company that values community, creativity, and customer satisfaction. They offer competitive compensation, health and wellness benefits, and opportunities for career development. The company culture is welcoming and inclusive, with a focus on delivering exceptional experiences to residents and stakeholders.

DevOps Engineer-SME

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is seeking a DevOps Engineer-SME with active Top-Secret/SCI clearance for a large federal government project. The ideal candidate should have extensive experience in DevOps, CI/CD, and cloud services (Azure, AWS). Responsibilities include building, installing, configuring, and troubleshooting applications, deploying code, and participating in Kanban/Scrum meetings. The role requires collaboration with developers and testers, and a strong commitment to DevOps culture. US Citizenship is mandatory, and the position offers competitive compensation, comprehensive benefits, and opportunities for career growth.

IT Project Lead SME- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is seeking an IT Project Lead SME with active Top-Secret clearance for a large federal government project. The role involves overseeing project planning, execution, and delivery, managing a team of developers and stakeholders. The successful candidate will work in an agile environment, maintaining cloud accounts, VPCs, and cloud-managed services. Required qualifications include 12+ years of leadership experience, proficiency in AWS, Azure, GitLab, JFROG Artifactory, Splunk, and Nessus Tenable Security Center. US Citizenship is mandatory. CGI offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Analyst, Health Care QM

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is dedicated to delivering human-centric health care, guided by the purpose 'Bringing our heart to every moment of your health'. The Healthcare Quality Management Analyst role focuses on managing the practitioner appeals process and immediate termination letters, ensuring compliance with NCQA and regulatory requirements. Key responsibilities include acting as a subject matter expert, creating necessary documentation, coordinating with various stakeholders, and preparing appeal binders and termination letters. The role requires strong organizational, communication, and critical thinking skills. Preferred qualifications include healthcare industry experience, NCQA experience, and proficiency in MS Excel, Word, Adobe Acrobat, CARDS, and PRMS. A Bachelor's degree is required, and the pay range is $43,888.00 - $102,081.60. CVS Health offers comprehensive benefits and well-being programs.

United States National Tax Services Merger & Acquisition - Senior Manager

Company: PwC

Location: Washington, DC

Posted Jan 12, 2025

PwC's tax services team, particularly in mergers and acquisitions, offers opportunities to provide tax advice and guidance during complex business transactions. As a Senior Manager, you'll lead the creation and implementation of M&A tax strategies, guide large projects, innovate processes, and interact with clients at a senior level. The role requires a Bachelor's Degree, 5 years of experience, and preferably a Juris Doctorate. PwC values diversity, inclusivity, and professional standards, offering competitive compensation and benefits.

Pharmacist - Clinical Advisor

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is seeking a Clinical Advisor, a pharmacist role that leverages clinical skills in a client-facing position. The role involves serving as a clinical subject matter expert, providing consulting services, educating clients on CVS Health's clinical programs, and updating plan requirements. Success is measured by high client satisfaction and increased client revenue. The position requires 3 years of managed care experience, a valid pharmacy license, strong analytical skills, and the ability to travel up to 40% of the time. Preferred qualifications include PBM or health plan client experience, proficiency in MS Office, and superior written and organizational skills.

Clinic Nurse - Oncology / Infusion (Longview / OnCall)

Company: Kaiser Permanente

Location: Longview, Washington

Posted Jan 12, 2025

The RN role at Kaiser Permanente involves delivering quality healthcare to patients, participating in healthcare teams, and adhering to the organization's mission and values. Responsibilities include providing nursing services, utilizing the nursing process, and demonstrating ethical and legal behavior. The RN must show commitment to the KP Promise, utilize critical thinking for problem-solving, and provide culturally sensitive care. They should also demonstrate technological literacy, participate in ongoing education, and maintain effective communication skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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