Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Product Manager

Company: Rhythm (myrhythmnow.com)

Location: Washington DC

Posted Jan 06, 2025

Rhythm is a leading remote monitoring platform for implanted cardiac devices, managing the care of over 100,000 patients. The company is seeking an experienced Product Manager to lead the Rhythm Platform, a web-based cardiac device data analytics platform. The ideal candidate will own the end-to-end product experience, drive strategic direction, and user experience design. They will work closely with the CEO and Head of Product to ensure the platform enables efficient clinical decision-making and impacts hundreds of thousands of lives.

Technical Support Representative

Company: Brivo

Location: Washington DC

Posted Jan 07, 2025

Brivo is seeking a Technical Support Representative for a US-based remote or hybrid position. The role involves handling Tier II issues, providing technical support for various products, and interacting with customers and internal teams. The ideal candidate should have 3+ years of experience in technical support, fluency in English and Spanish, and knowledge of PACS, electronics, and networking. The position offers a competitive hourly wage range and benefits. The candidate should possess strong communication skills, problem-solving capabilities, and a passion for delivering exceptional service.

Web Developer II

Company: GAMA-1 Technologies

Location: Washington DC

Posted Dec 31, 2024

The job description is seeking a talented and highly motivated Web Developer II frontend to lead the design development and migration of high-impact websites. The role involves building and enhancing websites with a focus on improving customer experience, usability, and performance. The candidate will collaborate with stakeholders and multiple IT teams to ensure the seamless migration of local historical websites to the cloud primarily using WordPress. The role also involves implementing best practices for UXUI design, translating complex scientific information for a wide audience, and enhancing website performance through cloud migration strategies.

(DC) Associate Account Director

Company: Media Cause

Location: Washington DC

Posted Jan 02, 2025

Media Cause is an award-winning, mission-driven marketing and creative agency that specializes in helping nonprofits grow and accelerate their impact. With over 60 full-time employees and a network of consultants, the agency has offices in Boston, Washington DC, Atlanta, and San Francisco, with some team members working remotely. Media Cause has consistently grown since its founding, landing on the Inc 5000 list for the fastest-growing private companies in America three times. The agency is looking for a seasoned Account Director with 5+ years of client management and digital marketing strategy experience, preferably in the nonprofit sector. The ideal candidate will lead the full client relationship, develop cross-channel digital strategies, and manage client objectives, expectations, and timelines. Media Cause offers a family-first work environment with flexible work-from-home options, robust health benefits, a 401k, and a commitment to diversity, equity, and inclusion. The agency also provides transparent career growth opportunities, a culture of volunteering, and yearly donations to employees' chosen nonprofits.

Director, Software Engineering - Shopping (Remote Eligible)

Company: Capital One

Location: Washington DC

Posted Dec 31, 2024

Capital One is seeking a Director of Software Engineering to lead, manage, mentor, and build an extremely talented software engineering team to deliver a game-changing customer experience across all customer touch points. The ideal candidate must have the ability to attract and recruit the industry's best talent and simultaneously have the technical chops to ensure that what they build compelling consumer-oriented solutions in an iterative methodology.

Software Engineer - Cloud Infrastructre

Company: EpiSci

Location: Washington DC

Posted Jan 06, 2025

EpiSci is seeking a Cloud Infrastructure Engineer with expertise in designing and deploying cloud-based infrastructure and services. The ideal candidate should have experience with Kubernetes, Docker, and IaC tools like Terraform. They must also be a US citizen eligible for a US SECRET security clearance. Responsibilities include designing, operating, and maintaining cloud infrastructure, managing release processes, collaborating with DevOps and autonomy engineering teams, and ensuring regulatory compliance. The role requires excellent analytical, communication, and documentation skills, as well as the ability to balance multiple priorities in a fast-paced environment. Travel is required, and the position is onsite 5 days a week.

Office Team Lead

Company: One Medical

Location: Washington DC

Posted Dec 31, 2024

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. They offer seamless in-office and 24/7 virtual care services, onsite labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. They have marked a milestone by joining Amazon to deliver exceptional healthcare to more consumers, employers, care team members, and health networks.

Change Management SME

Company: CASE Management Consulting

Location: Washington DC

Posted Jan 02, 2025

Case Management Consulting is seeking a Change Manager with an active TSSCI security clearance and at least 15 years of experience. The role involves leading and executing change aligned with corporate strategy, creating comprehensive change plans, managing resources, and developing communication plans, training materials, and reward packages. The ideal candidate should have a background in technical and operational requirements development, experience in data management, stakeholder engagement, transformation integration, project management, and communications. Certification in Change Management is preferred. The company is an Equal Opportunity Employer.

Junior Support Analyst III – FEMA OET

Company: BryceTech

Location: Washington DC

Posted Dec 31, 2024

BryceTech is a company that has been partnering with technology and R&D clients since 2017 to deliver mission and business success. They combine core competencies in analytics and engineering with domain expertise to help government agencies, Fortune 500 firms, and investors manage complex programs, develop IT tools, and forecast critical outcomes. They offer clients proprietary research-based models for evidence-based decision making. BryceTech is an Equal Opportunity Employer.

Account Strategist

Company: Media Cause

Location: Washington DC

Posted Jan 02, 2025

Media Cause, an award-winning mission-driven marketing and creative agency, is seeking an Account Strategist with 4-5 years of digital marketing experience. The ideal candidate should have expertise in social media, paid social media ad management, email marketing, content marketing, SEO, Google Analytics, and ad grant management. They should possess excellent communication skills, the ability to manage multiple clients, and a passion for driving meaningful results. Media Cause offers a family-first work environment, robust benefits, and a commitment to diversity, equity, and inclusion. The role is salaried and commensurate with experience.

Business Analyst/Scrum Master

Company: BLN24

Location: Washington DC

Posted Dec 31, 2024

BLN24 is award-winning digital creative agency supporting US Federal Government. Seeking a Business Analyst-Scrum Master for digital services project. Key responsibilities include collaboration, Agile project management, and delivering modernized software solutions. Requirements include Bachelor's degree, experience in Agile project management, and proficiency in Jira. BLN24 offers competitive benefits, flexible work arrangements, and is an Equal Opportunity Employer.

SAP Functional Consultant

Company: BridgePhase

Location: Washington DC

Posted Jan 03, 2025

BridgePhase, a software engineering company, is seeking an SAP Functional Consultant with TopSecret clearance and SCI eligibility for an onsite role in Chantilly, Virginia. The ideal candidate will collaborate with business stakeholders, configure SAP modules, design and implement new functionality, and serve as a liaison between technical teams and senior leadership. The company values integrity, honesty, and respect, and offers competitive benefits including flexible PTO, 401k matching, health benefits, professional development budget, and paid community service days.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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