Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Principal Product Manager - MarTech

Company: GEICO

Location: Washington DC

Posted Dec 31, 2024

GEICO is seeking a Principal Product Manager to lead their MarTech Capabilities. The role requires experience in Product Management, building solutions for marketing teams, and marketing automation. The position is a hybrid role with onsite requirements at various locations.

Software Engineering Manager

Company: Govini

Location: Washington DC

Posted Dec 31, 2024

Govini is seeking a Software Engineering Manager to lead and build new capabilities into the Ark platform, collaborate with product managers, and work with customers to understand pain points and build valuable workflows. The role requires exceptional judgment, strong communication skills, and the ability to work cross-functionally and travel up to 75%. US Citizenship and a Bachelor's degree in Computer Science or related field are required.

Help Desk Manager

Company: Leidos

Location: Washington DC

Posted Dec 31, 2024

The job posting is for a Help Desk Manager at GxNext. The manager will lead a team of technical support specialists, ensuring timely and effective resolution of user issues. The role involves managing workflows, monitoring performance metrics, training staff, and collaborating with other departments. The ideal candidate should have a BS degree and 5+ years of prior relevant experience. Strong communication skills, problem-solving abilities, and familiarity with COTS products are required.

IT Test Engineer

Company: Amentum

Location: Washington DC

Posted Dec 31, 2024

Amentum is seeking an IT Test Engineer in Washington DC to lead all aspects of enterprise level Information Technology IT testing for the US Securities and Exchange Commission (SEC). The role requires excellent communication, time management, and attention to detail skills. The candidate will be responsible for executing all testing activities, including coordination, execution, and reporting of IT testing. The position offers a competitive benefits package and is an Equal Opportunity Employer.

Analytic Tradecraft SME Program Manager

Company: Amentum

Location: Washington DC

Posted Dec 31, 2024

CENTRA Technology Inc, an Amentum Company, is seeking a TOP SECRET cleared Analytic Tradecraft SME to serve as Program Manager for an existing program with a US Government Customer. The role requires a minimum of 10 years of relevant experience and familiarity with Intelligence Community Directives. The ideal candidate should have experience in organizational process improvement, mentoring junior analysts, and reviewing draft intelligence products. Amentum is an Equal Opportunity Employer.

Senior Contracts Administrator

Company: ICF

Location: Washington DC

Posted Dec 31, 2024

The text describes a Senior Contracts Administrator position in the Environment and Planning division of ICF. The role involves providing contracts support, reviewing solicitations and contractual documents, leading proposal development, identifying risks, negotiating terms, and supporting data calls. The ideal candidate should have 5+ years of experience in contracts administration and working with relevant laws and regulations. The position is hybrid to ICF's Reston VA Headquarters with anticipated in-office time of 12 days per week. The company offers benefits, time management skills, and a proactive attitude. ICF is an equal opportunity employer committed to hiring regardless of protected characteristics.

Data Annotation Specialist - Arlington, VA

Company: Figure Eight Federal

Location: Washington DC

Posted Dec 31, 2024

Figure Eight Federal F8F is a leading provider of AI training data for the US defense and intelligence sector. They offer high-quality, efficient, and scalable data solutions, utilized by over 68 million data specialists and 80 of the world's leading LLM developers. F8F processes and analyzes vast amounts of geospatial data, handling over 500 billion events per month across 200 countries and territories. They are seeking a Data Annotation Specialist to develop training data for AI and Machine Learning capabilities.

Finance Systems Analyst

Company: Hogan Lovells

Location: Washington DC

Posted Dec 31, 2024

The Finance department at Hogan Lovells is undergoing growth and investment, enhancing global capabilities. The role involves supporting users of multiple finance systems, including Elite 3E, Chrome River, and others. The ideal candidate should have strong analytical and technical abilities, and be comfortable in a fast-paced, collaborative environment.

Data Scientist

Company: Barbaricum

Location: Washington DC

Posted Dec 31, 2024

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers with a particular focus on Defense and National Security mission sets. They leverage more than 15 years of support to stakeholders across the federal government with established and growing capabilities across Intelligence Analytics, Engineering, Mission Support, and Communications disciplines. Barbaricum is seeking a Data Scientist to support the Department of Defenses Chief Data and Artificial Intelligence Officer in accelerating the DoDs adoption of data analytics and AI.

Federal Marketing Manager

Company: GuidePoint Security

Location: Washington DC

Posted Dec 31, 2024

The Marketing Manager role at GuidePoint Security is a strategic position focusing on enhancing marketing initiatives within the Federal Region. The role involves strategic planning, campaign management, event coordination, leadership, analytics and reporting, and asset management. The ideal candidate should have a minimum of 5 years of marketing experience, with at least 2 years in a leadership or senior role. They should have expert-level skills in Marketo, Salesforce, G Suite, and advanced spreadsheet capabilities. The role is a full-time remote position with local event management responsibilities.

Business Support Specialist - Public Affairs

Company: Novo Nordisk

Location: Washington DC

Posted Dec 31, 2024

The text describes a senior position at Novo Nordisk's Market Access and Public Affairs team, focusing on stakeholder engagement, policy management, and administrative support. The role involves managing the Washington DC satellite office, providing multifaceted support to Policy and Government Affairs leads, and coordinating outside reviews and audits. The position requires strong leadership, independent discretion, and the ability to work in a fast-paced environment. The base compensation range is $85,000 to $95,000, with the possibility of a company bonus and long-term incentive compensation.

Assistant General Manager

Company: Sky Zone

Location: Washington DC

Posted Dec 31, 2024

The job description for the Assistant General Manager position at Sky Zone outlines the responsibilities, qualifications, and expectations for the role. The position is designed to provide the tools, training, and guidance necessary to become a future General Manager. The AGM will assist with the oversight of five areas, including leadership, people and guests, membership and sales, parties and events, facilities compliance and safety, and key performance metrics. The AGM will work under the supervision and guidance of the GM and play a critical role in creating a positive park culture, maintaining a safe environment, creating a memorable guest experience, and assisting in driving park revenue.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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