Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Manager, Marketing Data & Analytics

Company: MarketBridge

Location: Washington DC

Posted Jan 08, 2025

Marketbridge is a growth consulting and marketing firm seeking a Marketing Analytics Manager with 5+ years of experience in data-driven consulting, market research, or a similar role. The ideal candidate will have expertise in analytics, storytelling, and project management, and will be responsible for overseeing client projects, delivering insights, and mentoring junior staff. Marketbridge offers a competitive compensation package, flexible paid time off, and a benefits experience centered around wellness. The company fosters an entrepreneurial culture, values its employees, and encourages participation in humanitarian and environmental nonprofit organizations.

Senior Phased Array Antenna Engineer

Company: EchoStar

Location: Washington DC

Posted Jan 08, 2025

EchoStar Corporation is seeking a Senior Phased Array Antenna Engineer for its Hughes Network Systems division in Gaithersburg, MD. The role involves designing and testing state-of-the-art RF and antenna technology for next-generation LEO/MEO/GEO satellite communication systems. Responsibilities include analyzing system requirements, conducting detailed design of low-cost radiating elements, and developing test plans. The ideal candidate should have an MSEE in electrical engineering with emphasis on antenna and RF/microwave engineering, 10+ years of phased array design and testing experience, and proficiency in simulation tools like HFSS, CST, ADS, and MATLAB.

Regional Sales Manager, Federal | Fully Remote DC Metro

Company: HireVue

Location: Washington DC

Posted Jan 08, 2025

HireVue, a leading provider of modern hiring solutions, is seeking a Regional Sales Manager for Federal Sales. The role involves identifying and driving new business, managing sales activities for assigned Federal Civilian agencies, and implementing sales strategies to meet revenue objectives. The ideal candidate should have 5+ years of experience selling SaaS products to the US Federal Government, a proven track record of overperforming quota, and strong executive communication skills. The position is remote, with some travel expected. HireVue offers flexible paid time off, medical, dental, and vision benefits, and is committed to equal treatment and opportunity in all aspects of recruitment and employment.

Director, GTM Planning & Analytics

Company: Upside

Location: Washington DC

Posted Jan 08, 2025

Upside is seeking a Director of GTM Planning & Analytics for a hybrid role based in NYC or Washington DC. The role involves providing actionable analytics and insights to GTM teams, building models for the business, delivering accurate forecasts, defining KPIs, and managing incentive compensation plans. The ideal candidate should have 10+ years of professional experience in B2B analytics, revenue operations, or consulting, with expertise in Google Sheets, Excel, Looker, SQL, and Python. The role offers a competitive salary, equity, benefits, and opportunities for career growth and development.

Director, Technical Program Management - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Jan 08, 2025

Capital One Software, a pioneer in cloud and data management, is seeking a Director of Technical Program Management. The ideal candidate will have a strong technical background, exceptional communication skills, and experience in building scalable platforms. They will join a team of innovative leaders and have the opportunity to grow the TPM practice. The role involves designing and building data-intensive solutions, building distributed systems, and delivering large and complex programs. The salary range for this remote position is $197,500 - $225,400.

Staff Contractor Program Security Officer (R3053)

Company: Shield AI

Location: Washington DC

Posted Jan 08, 2025

The job posting is for a Contractor Program Security Officer (CPSO) with extensive experience in DoD Special Access Programs. The role involves managing and developing security programs, ensuring adherence to laws and policies, and serving as the primary interface with government agencies. Key responsibilities include program security administrative tasks, maintaining personnel security records, conducting access eligibility determinations, and implementing security controls. The ideal candidate should have DoD Top Secret clearance with SCI eligibility, strong communication skills, and experience with DoD systems of record. Preferred qualifications include a Bachelor's degree and systems knowledge.

Zscaler Engineer

Company: UltraViolet Cyber

Location: Washington DC

Posted Jan 07, 2025

UltraViolet Cyber, a leading unified security operations company, is seeking a Senior Zscaler Engineer with extensive experience in supporting large and federal customers. The role involves ongoing operations support, engineering, and optimization of the Zscaler product suite, including ZIA, ZPA, ZDX, and ZCC. The engineer will also be responsible for designing and engineering network data flow, producing documentation, interfacing with company executives and government personnel, and supporting communications within major cloud environments. The ideal candidate should have a strong understanding of security threats, tactics, and procedures, as well as a well-rounded understanding of various IT products and protocols. The position requires US citizenship and a clean background check.

Customer Solutions Architect - Capital One Software - (Remote)

Company: Capital One

Location: Washington DC

Posted Jan 08, 2025

Capital One is seeking a customer-centric, energetic, and highly motivated individual to join their team as a Customer Solutions Architect. The role involves partnering with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals. The ideal candidate should have past experience working as a Customer Solutions Architect, technical presales, or a similar role. They should be able to identify customer pain points, translate them into Capital One Software solutions, and help customers align technical and business outcomes. Key responsibilities include cultivating trust and building relationships with customers, advocating for customer needs, managing relevant customer activity, and leading cross-functionally to achieve organizational objectives.

Field Marketing Manager

Company: Brivo

Location: Washington DC

Posted Jan 07, 2025

The job posting is for an experienced Field Marketing Manager to lead regional marketing strategies, collaborate with sales teams, and drive sales growth. The role involves developing comprehensive marketing plans, conducting market research, and managing budgets. The ideal candidate should have a Bachelor's degree in Marketing or a related field, 3+ years of experience in field marketing, and strong communication skills. The position offers a competitive salary range of $95,000 - $110,000 and benefits. The role requires travel and proficiency with marketing tools like HubSpot and Salesforce.

Director of Integrated Media Strategy

Company: Love & Company

Location: Washington DC

Posted Jan 07, 2025

Love & Company, a national leader in senior living marketing, is seeking a Director of Integrated Media Strategy. The role involves overseeing and participating in all aspects of media, including strategy and planning, campaign execution, performance optimization, client reporting, and trend monitoring. The ideal candidate should have a Bachelor's degree or relevant experience, 5+ years of experience in paid media management, and proficiency in various media platforms. Strong analytical skills, teamwork, and communication abilities are required. Love & Company values trust, innovation, and continuous improvement.

Subcontract Administrator

Company: Maxar Technologies

Location: Washington DC

Posted Jan 08, 2025

Maxar Technologies is currently hiring for a Subcontracts Specialist position in Herndon, VA. The role involves managing major subcontractors on government and commercial programs, conducting market research, reviewing competitive proposals, negotiating subcontract requirements, and ensuring compliance with contract terms and federal regulations. The ideal candidate should have a Bachelor's degree in business administration, supply chain, or a related field, with a minimum of 2 years of experience in procurement and at a government contractor or subcontractor. Aerospace and defense industry experience, experience with Deltek CostPoint, and strong communication skills are preferred. The base pay for this position within the Washington DC metropolitan area is $650,000 - $1,090,000 annually.

Strategic Account Manager

Company: Phoenix Contact

Location: Washington DC

Posted Jan 07, 2025

Phoenix Contact is seeking a seasoned professional with a Bachelor's degree or equivalent in a technical discipline and 5+ years of experience in Industrial Controls and Automation Sales. The role involves leading strategic initiatives for Hyperscale Data Center customers, developing strategic roadmaps, and managing project transitions. The candidate must be proficient in R3BASE selling skills, have excellent interpersonal skills, and be able to travel extensively. Phoenix Contact offers a comprehensive benefits package and is committed to diversity and equal opportunity employment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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