Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Privacy PM and Subject Matter Expert

Company: TechOp Solutions International

Location: Washington DC

Posted Dec 21, 2024

TechOp Solutions International is seeking a highly experienced Privacy Project Manager to lead privacy initiatives and ensure compliance with federal regulations. The contract position involves managing privacy-focused projects, coordinating stakeholders, and delivering results aligned with privacy laws and agency standards. Key responsibilities include leading and managing privacy-related projects, collaborating with internal and external stakeholders, serving as the primary liaison between TechOp Solutions and the client agency, and implementing project management best practices.

Management and Program Analyst

Company: Department of Transportation - Federal Aviation Administration

Location: Des Moines, Washington Des Moines, Washington

Posted Dec 21, 2024

This job posting outlines requirements for a Management and Program Analyst position with the FAA, including citizenship, documentation, and qualifications. It details the need for specialized experience, work history examples, and mentions benefits while noting potential background investigations and probationary periods.

Chief, Facility Services Division

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a supervisory, non-bargaining unit position in the Integrated Support Services Directorate, Chief Operating Officer of the Library of Congress. The position involves managing operations, maintaining facilities, optimizing space utilization, and leading a diverse workforce. The role requires progressively responsible experience and no specific education qualification. The Library of Congress offers a comprehensive benefits package and is an equal opportunity employer. Applicants must submit a complete application package by the closing date.

Registered Nurse - Patient Aligned Care Team

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This job posting details a nursing position eligible for the Education Debt Reduction Program (EDRP), with specific eligibility requirements and application process. The role requires U.S. citizenship, passing a pre-employment physical examination, and meeting certain qualifications like English language proficiency and nursing degree. Vaccination against COVID-19 is mandatory. The position does not confer competitive status and is in the Excepted Service.

Supervisory Program Analyst - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Grade 15 position in the Office of Management Services (HAMS) within the Office of Administration (HAD) in Washington, D.C. The role involves administering business operations and logistical support. The position requires U.S. citizenship and specialized experience equivalent to GS-14. Key areas of expertise include leadership, management of operations, administrative, financial, strategic planning, and human resources functions. Knowledge in technical, leadership, communication, civil engineering, and safety engineering is also required. The position may involve travel, telework, and relocation. It offers a comprehensive benefits package as part of a U.S. government career.

Client Support Analyst

Company: Sprinklr

Location: Washington DC

Posted Dec 21, 2024

Sprinklr is a leading enterprise software company for all customer-facing functions. They offer a unified customer experience management platform that helps companies deliver human experiences to every customer every time across any modern channel. They work with more than 1000 of the world's most valuable enterprises, including global brands like Microsoft, PampG, Samsung, and more than 50 of the Fortune 100. The job description involves working on the Platinum Support Team, serving as the technical voice of the customer, and ensuring optimal client service as it relates to platform performance, functionality enhancements, and configuration. The role requires strong customer interpersonal skills, analytical and problem-solving skills, and the ability to work in a highly collaborative and fast-paced environment.

Data Engineer

Company: BLN24

Location: Washington DC

Posted Dec 21, 2024

BLN24 is award-winning digital creative agency supporting US Federal Government, seeking a Data Engineer with 5+ years of experience in data engineering or similar role, proficient in Python and SQL, and expertise in cloud platforms like AWS. The role involves designing, building, and maintaining scalable data pipelines, optimizing data architecture, and ensuring high-quality data processing.

AI Data Analyst

Company: BLN24

Location: Washington DC

Posted Dec 21, 2024

BLN24 is award-winning digital creative agency supporting US Federal Government, offering a high-energy corporate headquarter environment for rapidly growing Federal consulting company. Seeking an AI Data Analyst to support data analysis, reporting, and machine learning initiatives. Qualifications include Bachelor's degree in Data Science or related field, 2+ years of experience, strong analytical background, proficiency in programming languages, and experience with data visualization tools. BLN24 offers competitive benefits, flexible work arrangements, and a focus on employee well-being.

Registered Nurse - Wound Ostomy Continence

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting details a nursing position eligible for the Education Debt Reduction Program (EDRP), offering up to $200,000 in student loan reimbursement. Requirements include U.S. citizenship, passing a pre-employment physical, and meeting specific eligibility criteria. The role involves delivering patient care, with varying levels of experience needed for different grade assignments. Preferred qualifications include wound care certification, BSN, and relevant experience. The position requires full vaccination against COVID-19.

Model Validator Lead Associate - (Open to Remote)

Company: Fannie Mae

Location: Washington DC

Posted Dec 21, 2024

Fannie Mae is a company that aims to make a home a possibility for millions of homeowners and renters. They offer an inclusive team working in an energizing and flexible environment. The role of a Model Validator Lead Associate involves producing model validation reports, applying advanced skills to complete projects, and communicating technical subject matter clearly. The company values diversity and inclusivity, offering equal opportunities to all qualified applicants.

CYS Training Specialist NF-04

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 21, 2024

This job announcement is for a position at Joint Base Lewis-McChord, Washington with Child and Youth Services. The role is eligible for NAF benefits and leave accrual. Applicants must be at least 18, provide direct deposit and Social Security Card, and pass a background check. A one-year probationary period may be required. Relevant education and experience in child development or education are necessary. Transcripts are required at application. The position requires effective communication, problem-solving, and training skills. Additional information includes details on area of consideration, PCS costs, pay-bands, and benefits.

Program Manager

Company: BLN24

Location: Washington DC

Posted Dec 21, 2024

BLN24 is award-winning digital creative agency supporting US Federal Government, offering service and solution delivery with a focus on understanding clients' endstates and improving strategic and technical operations. Seeking an experienced Program Manager for a federal financial environment project, with key responsibilities including managing daily operations, ensuring compliance, and overseeing technical progress. Desired skills include technical leadership, Agile Software Development, Oracle Federal Services, Unison Global PRISM, and PMP certification. BLN24 offers competitive benefits, flexibility, and a diverse work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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