Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Privacy Program Manager, Assessment Response & Delivery

Company: Meta

Location: Washington, DC

Posted Dec 20, 2024

Meta is hiring for a Privacy Program Manager position in its Global Privacy Compliance Assurance, Assessment Response and Delivery team. The role involves leading cross-functional initiatives to ensure Meta meets its regulatory obligations and executes a best-in-class privacy program. The ideal candidate should have 6+ years of experience in business operations, project program management, strategy, or management consulting, with 3+ years in privacy or data protection. The role requires a keen interest in understanding Meta's platforms and tooling, and the ability to articulate complex solutions to leadership. Meta is committed to providing equal employment opportunities and offers a competitive salary package including bonus, equity, and benefits.

Criminal Investigator (Special Agent) - Hammer

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes the role of a Special Agent in the U.S. Secret Service, detailing the job's responsibilities, salary range, and required qualifications. The position involves critical protective and investigative assignments, starting at $63,381 with potential for promotion to $153,354. It includes Law Enforcement Availability Pay (LEAP) of 25% of the locality rate. Essential requirements include U.S. citizenship, a valid driver's license, age between 21 and 37 (or 40 with veterans' preference), and passing a drug test and background check. Candidates must complete intensive training at FLETC and RTC, sign a mobility agreement, and meet visual and hearing standards. Qualifications include a bachelor's degree with superior academic achievement, or one to three years of specialized experience. The application process involves Phase I and II assessments, including NCIC, SAEE, physical abilities test, interview, credit check, security interview, polygraph examination, drug screening, and medical examination.

Technology Sales Territory Brand Partner Specialist - Southeast

Company: IBM

Location: Washington, DC

Posted Dec 20, 2024

IBM is seeking a skilled professional to establish trusted advisor relationships with 'Sell' partners, develop territory plans, and engage with IBM teams. The role involves leveraging ecosystem programs, enhancing sales velocity, negotiating for commitment, and demonstrating expertise in technology partner sales offerings. A proven history of co-selling, effective communication, and consistent target achievement are required. Knowledge of IBM's product suite and competitive distinctions is preferred.

D&I Risk & Strategy Lead Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 20, 2024

Fannie Mae offers a job opportunity for a D&I Risk & Strategy Lead Associate (Flexible Hybrid). The role involves conducting compliance and operational risk evaluations, analyzing and presenting results, assessing D&I-related policies, and supporting strategic planning. The ideal candidate has 4 years of relevant experience, a bachelor's degree, and strong writing skills. A master's degree, familiarity with AI risks, and change management experience are desired. Fannie Mae is a flexible hybrid company committed to fostering diversity and inclusion.

Strategic Growth Manager

Company: Compass

Location: Washington, DC

Posted Dec 20, 2024

Compass, founded in 2012, is revolutionizing the real estate industry with its end-to-end platform. The Strategic Growth Manager role involves driving net-new revenue by bringing top-producing agents to Compass, selling the company's value proposition. This role requires high IQ and EQ, dealing directly with decision-makers. Qualified candidates should have a B.A. or B.S. and 5+ years of relevant experience, with a base pay range of $90,000-$110,000 annually. Compass offers a comprehensive benefits package and fosters a collaborative, inclusive culture.

Tableau Account Executive, Public Sector (Department of Health and Human Service)

Company: Salesforce

Location: Washington, DC

Posted Dec 20, 2024

Salesforce, a leading company in AI and CRM, is seeking a Tableau Account Executive for the Public Sector, specifically the Department of Health and Human Services. The role involves selling the entire Tableau platform, building relationships with key stakeholders, and driving customer satisfaction. The ideal candidate should have 7-10+ years of sales experience, preferably in federal civilian agencies, and a strong focus on execution and urgency. Salesforce is committed to equality and diversity, offering inclusive benefits and initiatives.

Specialty Real Estate Finance (SREF) Portfolio Management Senior Manager

Company: Wells Fargo

Location: Washington, DC

Posted Dec 20, 2024

Wells Fargo is seeking a Commercial Real Estate - Specialty Real Estate Finance (SREF) Portfolio Management Manager. The role involves managing a portion of the SREF loan portfolio, leading a team of portfolio managers, and engaging with stakeholders and internal partners. Key responsibilities include managing and developing a team, executing control procedures, working with various teams for loan asset management, ensuring loans are appropriately hedged, and driving operational efficiency. The ideal candidate should have 6+ years of Commercial Real Estate Portfolio Management experience, strong analytical skills, and excellent communication abilities.

RN Urology Clinic M-F New Contract Tacoma

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Dec 20, 2024

The job involves providing comprehensive nursing care to patients, adhering to specific standards and policies. This includes coordinating healthcare services, collaborating with the healthcare team, and overseeing patient assessment and care plan formulation. The role encompasses surgical services, perioperative care, and patient education. Essential responsibilities include ongoing patient assessment, developing care plans, providing interventions, and evaluating patient responses. The RN also communicates effectively with patients and families, identifies educational needs, and promotes health and preventive measures. Basic qualifications include an Associate's degree in Nursing, a Registered Nurse license, and Basic Life Support certification.

Federal Financials Business Consultant Senior

Company: CGI

Location: Washington, DC

Posted Dec 20, 2024

CGI Federal is seeking a Senior Federal Financials Business Consultant for a position in Washington, DC. The role involves working with clients to solve financial, budget, and audit remediation challenges. Key responsibilities include developing industry knowledge, leading Business Process Reengineering (BPR) efforts, assessing financial processes for automation opportunities, and providing quality client support. Required qualifications include 8+ years of accounting/financial experience, federal financial management expertise, and strong analytical and communication skills. The role offers a competitive salary range of $67,800.00 - $165,200.00, along with comprehensive benefits and opportunities for career growth.

Principal Salesforce Technical Architect

Company: IBM

Location: Washington, DC

Posted Dec 20, 2024

IBM Consulting offers a career with long-term client relationships, collaboration, and opportunities to work on hybrid cloud and AI projects globally. The role of a Principal Salesforce Technical Architect involves managing large Salesforce implementations, providing architectural guidance, and technical expertise to delivery teams. Required expertise includes Salesforce Technical Architecture, Salesforce Development, and relevant certifications. Additional expertise in US Federal government security clearance is preferred.

SAP Reporting Lead

Company: IBM

Location: Washington, DC

Posted Dec 20, 2024

IBM Consulting offers a career with long-term relationships and collaboration with global clients. You'll work with industry visionaries to enhance hybrid cloud and AI journeys. The role involves overseeing data reports, generating Travel and Expense reports, and demonstrating knowledge of Federal Travel Regulation and industry compliance standards. Required expertise includes in-depth Concur configuration, report generation, data analytics, and strong analytical and communication skills. Candidates local to the DMV area may need to work onsite in Reston, VA.

Senior Sales Executive, Mid-Law (Northern FL, Miami)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

Thomson Reuters is seeking a Senior Sales Executive to sell products like Westlaw, Practical Law, HighQ, and CoCounsel to medium law firms in TN, Northern FL, or Miami. The role involves driving results, closing deals, managing relationships, and possessing deep product knowledge. The ideal candidate has 5+ years of sales experience, a college degree, and expertise in legal publishing. Thomson Reuters offers a comprehensive benefits package, flexible work environment, and a mission to promote justice, truth, and transparency.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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