Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

CyberArk SME

Company: CDW

Location: Washington DC

Posted Dec 09, 2024

CDW is a leading technology solutions provider offering a wide range of products and services to various industries. They value diversity, have a strong focus on customer success, and provide opportunities for career growth. The company requires a Bachelor's degree or equivalent and relevant experience for most roles. They offer benefits and are an equal opportunity employer.

E-commerce Sales Program Manager

Company: BDA

Location: Washington DC

Posted Dec 09, 2024

The text highlights the exceptional nature of BDA's people, who are described as second to none and bring energy, bold ideas, and a willingness to dive into the unfamiliar. The company is seeking a strategic and result-driven Manager of Ecommerce Program Sales to lead online sales initiatives and drive growth. The ideal candidate should have a bachelor's degree in Business Administration, Marketing, or a related field, and proven experience in ecommerce sales management. The position offers a base salary range of $80k to $85k, along with benefits, PTO, vacation, a paid volunteer day, holidays, summer Fridays, and professional development opportunities.

Senior System Administrator

Company: MAXISIQ

Location: Washington DC

Posted Dec 08, 2024

MAXISIQ is a company that has been advancing the state of Cyber RDTampE since 2006. They bring together industry expertise in software, hardware, communications, and security, leveraging decades of operational experience to deliver exceptional value to communities and critical missions. They are seeking a Senior System Administrator to be part of a dynamic team and provide support for a Sponsors program.

Vice President of Service & Construction - East

Company: AIR Communities

Location: Washington DC

Posted Dec 08, 2024

AIR Communities is seeking a Vice President of Construction and Service East to lead the company's East Area construction and service teams. The role involves managing large-scale construction projects, multifamily operations, and a team of professionals. The successful candidate will have a degree in construction management, property operations, or a related field, and at least 10 years of experience in managing large-scale construction projects and multifamily operations. They will be responsible for leadership, project management, and coordination of regional service and construction directors. The role also involves implementing and coordinating policies, programs, and operating procedures to ensure property assets are preserved through sound maintenance, construction, and rehabilitation procedures.

Network Security Engineer SME

Company: MAXISIQ

Location: Washington DC

Posted Dec 08, 2024

MAXISIQ is a company that specializes in Cyber RDTampE, offering software, hardware, communications, and security solutions. They are looking for a Network Security Engineer to join their dynamic team and provide support for a Sponsors program. The position requires skills in network design, configuration, and problem-solving. The company values experience with Cisco routers, switches, and firewalls, as well as knowledge of IPSec VPN tunnels and dynamic routing protocols. They also look for familiarity with cloud-based environments and data center infrastructure. The company is an Equal Opportunity Employer.

Lead Model Reviewer (Open to Remote)

Company: Fannie Mae

Location: Washington DC

Posted Dec 08, 2024

The job description for the Quality Assurance Quantitative Modeling Lead Associate role at Fannie Mae highlights the opportunity to lead teams in assessing compliance with Model Governance, conduct ad hoc quantitative analyses, and contribute to defining and maintaining comprehensive program metrics and key performance indicators. The role requires 4 years of experience in model governance, model validation, or model development, with skills in data analysis, critical thinking, and experience in quantitative analytics in the financial services industry.

Cybersecurity Engineer SME

Company: MAXISIQ

Location: Washington DC

Posted Dec 08, 2024

MAXISIQ is seeking a Cybersecurity Engineer SME to support a Sponsors program. The role involves identifying and defining security controls, performing security maintenance, and achieving system accreditation. Required qualifications include an active TSSCI with Full Scope Polygraph, prior experience with similar-sized programs, and a Bachelor's degree with 15+ years of experience in cybersecurity or related IT fields.

Model Risk Reporting Director (Open to Remote)

Company: Fannie Mae

Location: Washington DC

Posted Dec 08, 2024

The job description for the Model Risk Reporting Director Open to Remote role at Fannie Mae offers flexibility, the opportunity to work on identifying and reporting existing and emerging model risks, collaboration on technology solutions, and building a high-performing team. The role requires expertise in quantitative analytics, developing and testing hypotheses, graphical representation of information, communication skills, and leadership capabilities.

Manager Transaction Management - Onsite

Company: NewRez

Location: Washington DC

Posted Dec 09, 2024

Shellpoint Mortgage Servicing SMS is a top five nonbank mortgage servicing company that manages or services loan portfolios for banks and real estate investment firms. The Manager Transaction Management position involves managing and supporting NewrezShellpoints mortgage purchase whole loan sale and securitization transactions, with a high level of interaction with internal and external parties.

Associate, Due Diligence

Company: Link Logistics

Location: Washington DC

Posted Dec 09, 2024

Link Logistics Real Estate is a leading operator of last-mile logistics real estate, established by Blackstone in 2019. They connect consumption technology and the supply chain across their portfolio, which spans over half a billion square feet. They aim to be the most equitable and inclusive industrial real estate company, prioritizing diversity, equity, and inclusion. They focus on sustainability, good environmental, social, and governance practices, and use their position to drive progress in the industry and the wider world.

Senior QA Automation Engineer - Federal

Company: C3 AI

Location: Washington DC

Posted Dec 09, 2024

C3 AI Inc. is seeking a Lead QA Automation Engineer to work on software quality automation for their existing and emerging products. The role requires US Citizenship and Active Department of Defense security clearance, preferably Secret or higher. The candidate should be a C3 AI SaaS application and C3 AI PaaS AI Suite expert, with experience in defining test strategy, creating test plans, authoring test cases, and performing test execution. They should also have experience in designing and executing performance benchmarking, working with cross-functional teams, and mentoring QA engineers.

IT Windows System Administrator - SME

Company: MAXISIQ

Location: Washington DC

Posted Dec 08, 2024

MAXISIQ is a company with a strong focus on cybersecurity, offering services and solutions for critical missions and communities. They are seeking an IT Windows System Administrator for a full-time position in Chantilly, VA, with an expected award in March 2025. The role involves server management, operating system software updates, and security updates and patches.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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