Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Sr Software Engineer, Mobile

Company: Equip

Location: Washington DC

Posted Dec 08, 2024

Equip is a virtual program offering comprehensive, gold-standard care for eating disorders, led by experts and people in recovery. They provide five-person care teams including dietitians, physicians, therapists, and mentors for wraparound support. Equip aims to increase access to evidence-based treatment and is committed to partnering with insurance companies and reflecting diversity. They are seeking a mobile Sr Software Engineer to build new healthcare web and mobile applications, support existing ones, and mentor junior engineers.

Contracts Manager

Company: Seneca Holdings

Location: Washington DC

Posted Dec 08, 2024

Seneca Holdings, the business arm of the Seneca Nation, is a parent company of the Seneca Nation Group (SNG). SNG's federal government contracting business unit meets mission-critical needs of federal civilian defense and intelligence community customers across various domains. The company offers competitive compensation and benefits, including comprehensive medical and dental care, 401K, paid time off, and other benefits. The Contracts Manager will support the Director of Contracts in managing contracting activities for the rapidly growing Products and Solutions sector. The role involves ensuring compliance with federal procurement laws, mitigating business risks, and contributing to profitable business operations.

Infrastructure Engineer

Company: Ashburn Consulting

Location: Washington DC

Posted Dec 08, 2024

Ashburn Consulting is a Small Business based in the Washington DC metropolitan area, specializing in network and network security solutions. The company, an established leader in its field, offers a wide range of services including identity management, virtualization, storage, cloud computing, enterprise security compliance, system monitoring, and backups/recovery. The position involves technical leadership on enterprise compliance, interpreting security compliance reports, developing solutions to security findings, and serving as a subject matter expert for complex compliance issues. Key responsibilities include day-to-day maintenance of servers in a hybrid environment, system and application upgrades, administration of virtual server infrastructure, and managing technology infrastructure supporting Tier 3 services.

Navy ERP UMT expert #24328

Company: Aeyon

Location: Washington DC

Posted Dec 08, 2024

The job description is for a Business Systems Analyst II position at Aeyon Consulting. The role involves providing functional data cleansing and support for the Navy Enterprise Resource Planning System. The candidate will work with BSO clients, identify process changes, and provide thought leadership. They will also deliver training, communicate complex concepts, and analyze unmatched transactions. The candidate must have 3 years of progressive relevant experience and a 4-year degree in an appropriate technical field.

Network Engineer

Company: Ashburn Consulting

Location: Washington DC

Posted Dec 08, 2024

Ashburn Consulting is seeking a skilled professional to support the secure and reliable operation of all NGA networks in a hybrid multicloud compute environment. The role involves managing network infrastructure, providing oversight of network operations, monitoring network health and cybersecurity posture, and working closely with the team to identify requirements and solve problems.

Sr. Escalation Engineer

Company: Illumio

Location: Washington DC

Posted Dec 08, 2024

Illumio is a leading security firm offering Zero Trust segmentation solutions, ransomware mitigation, and segmentation technologies. They provide personalized support and expertise through a precise and proven product portfolio. The company values customer loyalty and genuine partnerships. They offer technical product support, handle escalations, and provide updates to technical product documentation.

Operations Analyst

Company: Microstrategy

Location: Washington DC

Posted Dec 08, 2024

MicroStrategy is a market leader in enterprise analytics and mobility software, known for its innovative approach to BI and analytics. The company is also leading a shift in treasury reserve strategy by adopting Bitcoin as a key asset. MicroStrategy's stock has outperformed the S&P 500 since adopting the Bitcoin Standard. The company values curiosity, innovation, and excellence, and fosters an environment where every employee's contributions are recognized and valued. The Operations Analyst role involves driving meaningful change through operational process analyses, strategic initiatives, and compensation program support. The role requires analytical skills, administrative responsibilities, and collaboration with various teams.

Business Project Manager

Company: MassMutual

Location: Washington DC

Posted Dec 08, 2024

The text describes a job opening for a Business Project Manager at MassMutual to lead medium and complex initiatives for the Advisor360 program. The team is small, diverse, and talented, working on a flagship holistic technology solution for MassMutual advisors. The role involves leading the timely delivery of platform enhancements and complex initiatives, partnering with internal and external resources, and managing multiple projects. The ideal candidate should have experience leading business and technical projects, strong Excel and project management skills, and excellent interpersonal skills.

Principal Threat Hunter, Cyber Security (remote)

Company: Cencora

Location: Washington DC

Posted Dec 08, 2024

The job posting is for a Principal Threat Hunter at Cencora Security Operations Center. The role involves applying knowledge of adversarial tactics and techniques, security controls, infrastructure, and networking to proactively investigate potential cyber threats. The responsibilities include threat hunting, research on emerging security threats, crafting methodologies for monitoring and detection, providing security gap analysis, and formulating methodologies for responding to security incidents. The ideal candidate should have exceptional written and verbal communication skills, expert-level understanding of security controls, advanced knowledge of EDR capabilities, and experience creating SIEM correlation logic. The company offers competitive compensation, benefits, and a supportive work environment.

Cyber Security and Compliance Manager

Company: Ashburn Consulting

Location: Washington DC

Posted Dec 08, 2024

Ashburn Consulting is seeking a highly skilled and experienced Cyber Security Specialist to work on network and infrastructure security solutions for government and business clients. The ideal candidate will have 5+ years of hands-on experience in Microsoft Windows and MacOS endpoint devices, Ivanti Software Administrator, software and operating system deployment, and endpoint security compliance. Strong analytical and troubleshooting skills, as well as excellent customer service and project planning skills, are required.

Program Manager with TS/SCI (Cyber Project)

Company: TestPros, Inc.

Location: Washington DC

Posted Dec 08, 2024

TestPros is a successful and growing business established in 1988 to provide Information Technology IT technical support services to a wide range of Commercial and US Federal State and Local Government customers. They offer a variety of services including Program Management, Program Oversight, Process Audit, Intelligence Analysis, Cyber Security, NIST SP 800171 Assessment and Compliance, Computer Forensics, Software Assurance, Software Testing, Test Automation, Section 508 and WCAG Accessibility Assessment, Localization Testing, Independent Verification and Validation (IVampV), Quality Assurance (QA), Compliance and Research and Development (RampD) services. They are an Equal Opportunity Employer and are seeking a Senior Program Manager to support a Federal cyber security program.

Public Relations Manager

Company: Hogan Lovells

Location: Washington DC

Posted Dec 08, 2024

The text describes a job opening for a Public Relations Manager at Hogan Lovells, a global elite law firm. The role involves supporting the Litigation Arbitration and Employment LAE practice group, raising the profile of the firm and its sectors, and working closely with other practice groups and stakeholders. The successful candidate will have excellent communication skills, media relations experience, and a proactive approach to media relations. The position is located in Washington DC and requires core hours from Monday to Friday, with flexibility to work additional hours as needed.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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