Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Staff Engineering Operations Manager, Billing Platform (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 07, 2024

GEICO is a technology-driven organization that is transforming the insurance landscape. The company is looking for a Staff Engineering Operations Manager to lead and manage complex technical projects across various product areas. The role involves driving project execution, managing timelines and resources, and mitigating risks to ensure projects meet their objectives. The company offers a competitive salary and benefits package.

Nurse Practitioner - Urology

Company: PeaceHealth

Location: Vancouver, Washington

Posted Dec 07, 2024

PeaceHealth Medical Group is recruiting a Nurse Practitioner for a new urology service line at PeaceHealth Southwest Medical Center in Vancouver, Washington. The candidate should have at least one year of surgical experience, preferably in urology. The practice offers support from administration to grow the service. Vancouver, a city of over 160,000 residents, provides easy access to outdoor activities, farm-to-table cuisine, craft microbreweries, and a thriving arts scene. Benefits include competitive compensation, retirement plans, CME reimbursement, malpractice insurance, and wellness programs.

Principal Product Manager (Remote)

Company: Mattermost

Location: Washington DC

Posted Dec 07, 2024

Mattermost is a secure and mission-critical collaboration platform for technical and operational teams in the public sector, national defense, and financial services industries. They offer self-hosted and cloud solutions with workflow automation, AI acceleration, ChatOps, and more. The company is seeking a Principal Product Manager to lead product strategy and execution, formulate and drive the vision, and work closely with cross-functional teams.

Pharmacy Technician

Company: Kaiser Permanente

Location: Spokane, Washington

Posted Dec 07, 2024

The Kaiser Permanente Pharmacy Technician plays a crucial role in the daily operations of the pharmacy, ensuring timely and accurate distribution of drug therapy. Responsibilities include typing and processing prescriptions, counting and pouring medications, stocking shelves, and providing excellent customer service. The role requires a working knowledge of pharmacy laws, basic drug information, and medical terminology. Pharmacy Technician Certification is mandatory, and experience in pharmacy, IV, and warehouse settings is preferred.

Project Engineer

Company: CAE

Location: Washington DC

Posted Dec 07, 2024

The Project Engineer PE leads and coordinates technical program execution authority over Integrated Product Teams IPTs for planning, organizing, controlling, integration, execution, and close out of engineering content on various flight simulator programs. The position involves working closely with senior level program engineering management and managing large complex project initiatives of strategic importance to the organization involving large cross-functional teams.

Systems Engineer (Hybrid Work Schedule)

Company: CACI International Inc

Location: Washington DC

Posted Dec 07, 2024

The job posting is for a Systems Engineer position in Bethesda, MD, with a 100% on-site requirement and the option to telework. The role involves applying knowledge of system design and systems engineering to develop integrated solutions for undersea systems. The position requires experience in the DoD acquisition lifecycle, contracting, and compliance. The successful candidate will work within a technical team, develop and adapt systems engineering and program management processes, and lead and manage cross-functional engineering teams.

Windows System Administrator at Washington, DC

Company: Technogen

Location: Washington DC

Posted Dec 07, 2024

TechnoGen Inc, a small and woman-owned minority business, offers full IT services, software development, and solutions for over 12 years. They have offices in Virginia and India, with GSA Advantage Certification. The Systems Administrator role requires 6+ years of experience with Windows and Linux systems, SAN infrastructure, virtualization, scripting, networking, and security. Preferred skills include MCSE, RHCE, security and patch management, and understanding of government security guidelines. Additional skills include telephony services, Avaya and Cisco platforms, and call center features.

Solutions Architect (Top Secret)

Company: Spry Methods, Inc.

Location: Washington DC

Posted Dec 07, 2024

Spry Methods is seeking a highly skilled and motivated Solutions Architect with a Top Secret clearance and at least 10 years of experience in the field. The candidate should possess expertise in relevant technologies, strong problem-solving skills, and excellent communication skills. The position involves designing and implementing comprehensive IT solutions, collaborating with stakeholders, and providing technical leadership to development teams.

Senior Engineer – Data Engineering

Company: GEICO

Location: Washington DC

Posted Dec 07, 2024

GEICO is seeking an experienced Senior Engineer to drive their insurance business transformation by building high-performance, low-maintenance, zero-downtime platforms and applications. The role involves working with cloud data solutions, designing and implementing data ingestion platforms, and leading in design sessions and code reviews. The successful candidate will have experience with big data, cloud computing, and container orchestration services.

US Research Analyst

Company: ISS (Institutional Shareholder Services)

Location: Washington DC

Posted Dec 07, 2024

ISS STOXX is hiring a US Research Analyst for the ISS governance research team. The role involves delivering objective governance research and recommendations, managing corporate governance views, and identifying risks. The analyst will learn to analyze and apply ISS policy on various issues, including executive compensation proposals, shareholder proposals, and director elections. The ideal candidate should have a bachelor's degree and 13 years of relevant professional experience in research, governance, journalism, law, economics, accounting, or finance.

Federal Account Manager - DHS

Company: InterSystems

Location: Washington DC

Posted Dec 07, 2024

InterSystems technology is the engine behind the world's most important applications. Our software is used to manage over 1 billion patient records worldwide in financial services. InterSystems HealthShare is a powerful flexible health informatics platform. InterSystems IRIS Data Platform enables the development, implementation, and management of highly-performant applications and databases. Our Analytics solutions handle enormous volumes of data. Sales Executives in the State business are responsible for managing all aspects of prospective and existing accounts. The ideal candidate will have experience selling software or cloud services into governmental accounts and partnering with Systems Integrators.

Technical Product Manager, Fluence OS

Company: Fluence

Location: Washington DC

Posted Dec 07, 2024

Fluence is a global market leader in energy storage and optimization software, with gigawatts of successful implementations across nearly 50 markets. They are transforming the way we power our world for a more sustainable future. The company is guided by passion, creativity, diversity, and building trust to effect change. They are leading in energy storage projects worldwide, responsible, agile, fun, and committed to safety, quality, and integrity. The role is responsible for the technical product strategy and requirements execution of Fluence OS. The ideal candidate has a BS in Computer Science or Software Engineering, significant related work experience, hands-on experience with industrial-level control systems, strong theoretical and practical experience in systematic software engineering and software architecture, and ability to analyze and interpret information from a variety of sources.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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