Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Supervisory Attorney Advisor (Deputy Assistant General Counsel)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job opening for the position of Deputy Assistant General Counsel (DAGC) for General Law, which involves advising on legal matters for a department's administrative operations and civil rights. The role requires U.S. citizenship, a law degree, and bar membership. The position is an Excepted Service role with a trial period, and certain conditions like Selective Service registration apply. Knowledge in technical areas and communication skills are essential. The role offers comprehensive federal benefits and may include telework opportunities.

IT Specialist (Customer Support)

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The U.S. Department of Justice (DOJ) is seeking an IT Specialist (Customer Support) for its Office of Justice Programs (OJP), Office of the Chief Information Officer (OCIO), Enterprise Infrastructure and Engineering Division (EIED). The role involves advising on Customer Support Services for OJP's Enterprise IT solutions and services. The position requires U.S. Citizenship, background/suitability investigation, Direct Deposit for federal payments, Selective Service registration, pre-employment drug testing, and a potential 1-year probationary period. Qualifications include IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is required, including working with enterprise IT service desks, implementing industry best practices, and managing customer support services. No education requirement exists for this position. The role offers telework opportunities, flexible work schedules, and a comprehensive benefits package.

Secretary (Office Automation)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 07, 2024

The text describes a job opening for a Secretary, GS-05, within the Medicine Service at the Mann-Grandstaff VA Medical Center in Spokane, WA. The role involves providing clerical and administrative support to the Chief, Medicine Service, and other staff. Qualifications include specialized experience in tasks such as greeting visitors, drafting reports, and managing calendars, or an equivalent combination of education and experience. Applicants must be U.S. citizens, pass a background check, and meet typing proficiency requirements. They must also be vaccinated against COVID-19. The job involves working in an office setting, with occasional visits to different hospital areas.

Sales Store Checker

Company: Department of Defense - Defense Commissary Agency

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 07, 2024

The text describes a job announcement for Sales Store Checkers, a role similar to a cashier or clerk in a retail store. The job involves operating a cash register scanning system to check out items and receive payment. Requirements include U.S. citizenship, meeting age and registration requirements, passing E-Verify, a background check, and obtaining clearance eligibility. Six months of progressive clerical experience or one year of education above high school is required. Physical requirements include standing for prolonged periods and lifting up to 25 pounds. The role is non-exempt under the Fair Labor Standards Act and is not eligible for remote or telework. The job is part of a Drug-Free Federal Workplace and offers a comprehensive benefits package.

Museum Technician (History)

Company: Department of the Navy - Immediate Office of the Chief of Naval Operations

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 07, 2024

The text describes a job opening for a Museum Technician (History) at the NATIONAL MUSEUM, requiring US citizenship, federal employment suitability, direct deposit participation, and E-Verify completion. Retired military within 180 days of retirement must comply with specific provisions. The role involves working uncommon tours, including nights, weekends, and holidays, and may require overtime. Qualifications include at least one year of specialized experience for GS-06 or GS-07, or equivalent education and experience. Additional information covers Priority Placement Program, telework eligibility, pre-employment requirements, and federal benefits.

UTILITIES SYSTEMS TECHNOLOGY MANAGER

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow specific application instructions, as responses to the flyer won't be accepted. The notice details various requirements for employment, including US citizenship, security clearance, and driver's license. It also outlines specialized experience needed for GS-13 and GS-12 positions, involving utility information systems and energy management. The job does not require a specific education. The announcement is a re-advertisement and uses the Certain Personnel of the DoD direct hire authority. Selected candidates may be noncompetitively promoted, and the position is covered by the Department of Defense Priority Placement Program.

UTILITIES SYSTEMS TECHNOLOGY MANAGER

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. There may or may not be actual vacancies filled. No notice of result letters will be sent. Requirements include US Citizenship, federal employment suitability, direct deposit, E-Verify, and security clearance. Males born after 12-31-59 must register for Selective Service. Personal protective equipment and a valid US driver's license are required. Qualifications vary by GS level, involving experience with utility information systems and energy management.

Human Resources Specialist (Human Resource Development) (PART TIME)

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The U.S. Department of Justice (DOJ) is seeking a candidate for a position in the Office of Justice Programs (OJP), Office of Administration (OA), Human Resources Division (HRD), Human Capital Management Branch (HCMB). HRD is a team of professionals leading initiatives to support OJP contributors. The role involves promoting engaged and empowered employees through various programs. The position requires U.S. citizenship, background check, direct deposit, Selective Service registration, pre-employment drug testing, and a probationary period. Specialized experience of one year at GS-12 level or above is needed, with examples including reviewing and evaluating training programs, providing guidance on development goals, and assessing leadership development initiatives. Technical qualifications include expertise in employee learning and development, program evaluation, employee development, and oral communication.

Civil Engineer (Highway) - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a position in the Office of Preconstruction, Construction, and Pavements, responsible for setting strategic direction and providing leadership for highway infrastructure. The role involves developing pavement policies, guidance, and overseeing research, design, materials, quality assurance, construction, management, and performance monitoring. The position requires specialized experience in pavement engineering principles and policies, with qualifications for GS-13 and GS-14 levels. The role offers a comprehensive benefits package and may involve telework, travel, and relocation.

ACIO for Innovation and Emerging Technology/Chief Artificial Intelligence Officer

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Associate Chief Information Officer (ACIO) Innovation and Emerging Technology/ Chief Artificial Intelligence Officer (CAIO) leads the Office under the Deputy Chief Information Officer, advising the DOT CIO on AI use, promoting AI innovation, and managing AI-related risks. The role requires a U.S. Citizen with a Top Secret security clearance. Qualifications include significant supervisory experience, technical qualifications in AI and risk management, and Executive Core Qualifications (ECQs) in leading change, people, results-driven, business acumen, and building coalitions. No specific education requirement. Benefits include annual leave, sick leave, holidays, health benefits, FSA, long-term care insurance, and life insurance.

INFORMATION TECHNOLOGY SPECIALIST

Company: Department of the Navy - Secretary of the Navy Offices (SECNAV)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 07, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. There may or may not be actual vacancies filled. No notice of result letters will be sent. Requirements include US Citizenship, federal employment suitability, direct deposit, E-Verify, Selective Service registration (for males born after 12-31-59), security clearance, ethics orientation, drug test, and DoD SCW Certification. A year of specialized IT experience is required. The position is covered by the Department of Defense Priority Placement Program and is eligible for telework. Travel to CONUS and OCONUS may be required.

MANAGEMENT & PROGRAM ANALYST

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 07, 2024

This is a public notice for anticipated vacancies for a Management and Program Analyst position at Naval Sea Systems Command, Command Flag Secretariat Office. Interested applicants must follow the 'How to Apply' section, as applications won't be accepted through this flyer. The role requires US citizenship, federal employment suitability, direct deposit participation, and potential travel. Specialized experience in analyzing workforce manning and manpower programs is necessary. No education qualification is required. The position is part of the DoD Civilian Acquisition Workforce Personnel Demonstration Project and is covered by the Department of Defense Priority Placement Program. Veteran's preference does not apply under this hiring authority.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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