Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Administrative Law Judge

Company: Other Agencies and Independent Organizations - Occupational Safety and Health Review Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job opening for a Federal Officer position in the Office of the Chief Administrative Law Judge (ALJ) in Washington, DC. The role involves working under the administrative direction of the Chairman and, as designated, the Chief ALJ. The position requires U.S. citizenship, a background investigation, Selective Service Registration (if applicable), and the ability to travel up to 50%. The candidate must possess a Juris Doctor degree, be licensed to practice law for at least ten years in good standing, and have seven years of experience in formal hearings or trials. The position is not remote, but telework is allowed. The applicant must submit a writing sample and address Quality Ranking Factors. The Review Commission is an Equal Opportunity Employer.

Grants Administration Specialist - Department of State

Company: Censeo Consulting Group

Location: Washington DC

Posted Dec 07, 2024

The text describes a job position for a Grants Administration Specialist at the Department of State. The role involves managing grant programs, providing technical assistance to grantees, and monitoring grant performance. The ideal candidate should have a Bachelor's degree in a relevant field, at least 5 years of experience in grants management, and a strong understanding of federal grant regulations. The company, Censeo Consulting Group, is a top Washington DC based management consulting firm dedicated to helping public sector and nonprofit clients build operational excellence. The location is Washington DC, and the role is exempt and full-time with a hybrid work schedule.

Management and Program Analyst

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The PMO offers program and acquisition management for modernizing and sustaining the National Airspace System (NAS). This role involves advancing NAS programs from concept to operation, providing technical support for air traffic control automation and decision support systems. US Citizenship is required, and selective service registration is needed for males born after 12/31/1959. Travel is required 10% (domestic only). Qualifications include at least one year of specialized experience equivalent to FV-G, FG/GS-10/11 level, typically related to contracting officer's representative (COR) with strong background in performance monitoring and contract management, and experience navigating complex procurement processes ensuring compliance with federal acquisition policy.

Economist

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a non-bargaining unit position in the Department of Homeland Security's Science and Technology Directorate. The role involves serving as the lead economic evaluation advisor for the Office of SAFETY Act Implementation, focusing on economic review considerations in business process reengineering, data management, and IT system development. Requirements include U.S. citizenship, a background investigation, drug test, and potential probationary period. The position requires a degree in economics with specific course hours or equivalent experience. Specialized experience is needed for GS-14, and additional experience for GS-15. The role involves identifying risk models, innovating analytical tools, and recommending financial viability of policy changes. The position is eligible for telework and requires a Secret security clearance.

Management and Program Analyst

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job opening at the Federal Aviation Administration (FAA) for a Program/Project Manager position. The role involves providing program and acquisition management for the National Airspace System (NAS), ensuring technical support for air traffic control automation and decision support systems. Candidates must have one year of specialized experience in contracting, performance monitoring, and compliance with federal acquisition policy. The job requires US citizenship and selective service registration for males born after 12/31/1959. The FAA values diversity and a culture of belonging. The position is covered by the FAA Core Compensation plan and requires a favorable adjudication of a Minimum Background Investigation.

Deputy Associate Administrator Federal Sealift

Company: Department of Transportation - Maritime Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job opening for a Deputy Associate Administrator for Federal Sealift at MARAD. The role involves managing policies and programs related to ocean shipping resources, including crewing, provisioning, and maintenance. The position requires U.S. citizenship, a Secret clearance, and completion of a one-year SES probationary period. Applicants must have extensive experience in maritime industry operations and management, vessel engineering, and technical program management. They must also meet the Senior Executive Service (SES) Executive Core Qualifications (ECQs) and Fundamental Competencies. The job offers a comprehensive benefits package, including retirement plans, health benefits, and flexible spending accounts.

Management and Program Analyst

Company: Department of Commerce - Bureau of Industry and Security

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a Management and Program Analyst role in the Bureau of Industry and Security within the Department of Commerce. U.S. citizenship is required, and a background investigation, including a credit check and potential drug test, is necessary. A probationary period may be required. No specific educational requirement is stated. Applicants must have one year of specialized experience equivalent to the next lower grade level in the Federal Service, involving support to management on human capital requirements, providing information on human resources laws, and analyzing program effectiveness. ICTAP and CTAP eligibles are considered if they exceed the minimum qualifications. Current or former political appointees must disclose their status.

Public Affairs Specialist, GS-1035-15 (Temporary NTE 1 Year)

Company: Department of Homeland Security - U.S. Coast Guard

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a GS-15 position in the Department of Homeland Security, United States Coast Guard, specifically in the Office of Public Affairs in Washington, DC. The role requires U.S. citizenship and Selective Service registration for males born after 1959. Qualified applicants must have at least one year of specialized experience equivalent to the GS-14 level, including establishing relationships with media and public groups, developing written materials, and creating program recommendations from public feedback.

Finance Analyst - Department of State

Company: Censeo Consulting Group

Location: Washington DC

Posted Dec 07, 2024

The Finance Analyst position at Censeo Consulting Group in Washington DC is seeking an experienced candidate with strong financial management and budgeting skills to guide their teams in developing impactful solutions for Federal clients. The ideal candidate will have a Bachelor's degree in Accounting, Finance, Business Administration or a related field, minimum of 2 years of experience in budget analysis or financial management, and strong proficiency in MS Excel. The role offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement.

Program Specialist

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Program Specialist role, based in the Executive Director's Office of Strategic Investment Management (SIM), involves overseeing and developing integrated tooling solutions and managing SIM's capability architecture. The focus is on enhancing the integration of Business Architecture (BA), Investment Governance Services (IGS), and Requirements Development and Management (RDM). The position requires U.S. citizenship, selective service registration for males born after 12/31/1959, and completion of a probationary period. A background/security investigation is necessary, and participation in vaccination programs is mandatory. Qualifications include specialized experience in data analysis, visualization, and database management, along with professional knowledge in database administration and data architecture management. The role involves data management, database administration, database management systems, information management, and planning and evaluating competencies.

Management & Program Management

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job opening at the Federal Aviation Administration (FAA) for a Program Management Officer (PMO) role. The PMO is responsible for managing and modernizing the National Airspace System (NAS). The role requires specialized experience in contracting, performance monitoring, and compliance with federal acquisition policy. US citizenship is mandatory, and selective service registration is required for males born after 12/31/1959. The position is covered by the FAA Core Compensation plan and requires a favorable adjudication of a Minimum Background Investigation (MBI). The FAA values diversity and a culture of belonging.

Financial Management Analyst, MC-501-4A

Company: Other Agencies and Independent Organizations - Millennium Challenge Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job position in the Financial Management Division of the Millennium Challenge Corporation (MCC). The position, equivalent to GS-13, requires a federal security clearance and may involve domestic and international travel. Qualifications include at least one year of specialized experience in financial planning, budgeting, and analysis. The salary is determined by the selectee's experience, skill set, and MCC's pay range. The position may offer a recruitment/relocation bonus and has potential for promotion. Benefits include a comprehensive package for federal employees.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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