Technical Support Jobs in Washington DC

80,911 open positions · Updated daily

Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Voucher Examiner USAID

Company: Seneca Holdings

Location: Washington DC

Posted Dec 07, 2024

Great Hill Solutions, a Seneca Nation Group company, is seeking a Senior Voucher Examiner in Washington DC. The role involves examining vouchers, ensuring contractual provisions are met, and applying Prompt Payment Act provisions. Basic qualifications include a bachelor's degree in Accounting or Auditing and 5 years of experience in government payments reconciliation and payroll activities. The company is committed to diversity, equity, and inclusion.

Vice President, Financial Institutions

Company: Other Agencies and Independent Organizations - Development Finance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The U.S. International Development Finance Corporation (DFC) is seeking a Vice President for the Office of Small Business & Financial Services (OSBFS). The role involves managing direct loans and loan guarantees to financial intermediaries that lend to micro, small, and medium businesses in emerging markets. The ideal candidate must be a U.S. Citizen or National, have a Secret security clearance, and possess extensive experience in senior leadership, strategic planning, and complex transaction origination within financial institutions in emerging markets.

Information Technology Specialist (NETWORK/INFOSEC) - DIRECT HIRE AUTHORITY

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This public notice outlines the requirements and conditions for a Direct Hire Authority position at the U.S. Department of State. Applications must follow specific instructions, as the APPLY button is deactivated. U.S. citizenship is required, and applicants must be able to obtain a Top Secret security clearance. Overtime, shift work, and random drug testing are expected. Qualifications include IT-related experience demonstrating four competencies and at least one year of specialized experience. No education requirements are specified for this GS-13 level position.

PUBLIC AFFAIRS SPECIALIST

Company: Other Agencies and Independent Organizations - Development Finance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a Public Affairs Specialist role at the U.S. International Development Finance Corporation (DFC), Office of External Affairs (OEA). The role involves supporting OEA's work by organizing events to build DFC's reputation and relationships with various stakeholders. The position requires U.S. citizenship or nationality, registration for Selective Service for eligible males, and successful completion of a background investigation. Qualifications include specialized experience in event planning, communication, and stakeholder engagement, with opportunities at both GS-13 and GS-14 levels.

Brand Strategist

Company: Penta Group

Location: Washington DC

Posted Dec 07, 2024

Penta is seeking a Brand Strategist to join their team in Washington DC. The successful candidate will work closely with creative strategy and production teams to develop brand strategy and creative campaign recommendations for clients. The position offers a competitive salary range of $57000 $67000 and a generous benefits package.

Reg E Specialist (Remote - WA, OR, CA, ID)

Company: Banner Bank

Location: Washington DC

Posted Dec 07, 2024

Banner Bank is a well-established financial institution with a strong focus on customer service, employee volunteerism, and community involvement. They offer a wide range of financial services, including personal banking, business services, and operational support for Reg E Dispute Resolution. The bank values knowledge of specific financial products and regulations, such as Reg E, MasterCard, BSA, AML, OFAC, and UDAAP. They are committed to diversity in the workplace and offer comprehensive employee benefits.

Director, System Operations Security

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Air Traffic Organization employs 35,000 personnel ensuring aircraft safety, separation, and punctuality. System Operations Services manages various operational services, including air traffic flow management, flight service functions, and National Airspace security. The FAA Executive System requires applicants to demonstrate senior executive-level management capability through their resume. Key leadership requirements include operational results, leading people, building relationships, and leading strategic change. Technical requirements involve managing national security and emergency response in Air Traffic Management, and handling classified or sensitive information. The position may require a background investigation and drug screening, with PCS entitlements for relocation. A comprehensive benefits package is offered to federal employees.

Senior Policy Analyst (Deposit Insurance), CG-0301-13/14 (FPL 14)

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job position in the Division of Depositor and Consumer Protection, Policy and Research, Supervisory Policy Branch of the Federal Deposit Insurance Corporation. The role involves supporting the FDIC's national deposit insurance policy, compliance, and coverage issues. The position requires U.S. citizenship, a minimum background investigation, and completion of a confidential financial disclosure. Qualifications include specialized experience in monitoring, evaluating, and developing written materials related to banking or financial institution products and services. The job may require relocation and a probationary period. Benefits include a comprehensive package, some of which are competitive in both private and public sectors.

Information Technology (System Analysis/System Administration)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 07, 2024

The text describes a job position at the Army Medical Center in Tacoma, Washington. The role involves developing an entire information system project from initial discussions to post-installation modifications. Tacoma, a diverse city between Seattle and Olympia, is known for its mild climate and scenic views of Mount Rainier. The position is a direct hire solicitation, subject to a suitability or fitness determination and a background investigation. It requires a Secret Security clearance, a one-year trial period, and the completion of a pre-employment physical examination. The job involves lifting moderately heavy items and requires immunization screening. Qualifications include specialized IT experience or relevant education, with a focus on attention to detail, customer service, oral communication, and problem-solving skills.

Supervisory Information Technology Program Manager (ACIO)

Company: Department of Energy - National Nuclear Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Associate Chief Information Officer, Information Technology and Operations (IT & OPS) role involves developing and maintaining a flexible roadmap for information management and operational technology. The incumbent is responsible for implementing policies and procedures that ensure strong security, risk management, and compliance with regulations to support mission objectives. Requirements include passing a pre-employment drug test, obtaining a Q level security clearance, and being a U.S. citizen. Specialized experience is needed, including IT management, risk assessment, and overseeing project costs.

Contract Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job opening for a Contract Specialist at the IC-13 level in the Department of Homeland Security (DHS). The role involves experience with acquisition procedures, procurement documentation, interpreting procurement policy, and coordinating procurement projects. The position requires U.S. citizenship, successful completion of a background investigation, Selective Service registration, and the ability to obtain a government credit card. The candidate must also be able to deploy with little notice. Qualifications include one year of specialized experience in federal contracting, a bachelor's degree with relevant coursework, and completion of mandatory training. The position offers a comprehensive benefits package and potential for career growth.

Economist (Pathways Recent Graduate)

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Federal Energy Regulatory Commission (FERC) has been recognized as one of the top 5 mid-size agencies in the Best Places to Work in the Federal Government Rankings. The agency's Pathways Recent Graduates Program offers developmental experiences in the energy sector. This position is in the Office of Energy Market Regulation (OEMR). Eligibility requires recent graduation within the last two years with a qualifying degree. Specialized experience in collecting and analyzing technical information, or formulating policy recommendations, is required. The role involves a probationary period, background investigation, and potential security clearance. FERC is also highly ranked in Diversity, Equity, Inclusion and Accessibility, Effective Leadership, and Work-Life Balance.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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