Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Software Engineer III

Company: Walmart Global Tech

Location: Washington DC

Posted Dec 05, 2024

The job description for the Software Engineer II position at Walmart requires a Masters degree or equivalent in Computer Science or a related field. The role involves designing and implementing REST API web services in Java using Spring Boot, system design, and maintaining code quality. The position also requires knowledge of NoSQL databases, React and JavaScript, HTML5, CSS3, and following coding standards. The employer is an Equal Opportunity Employer.

Family Advocacy Program Clinical Supervisor

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Dec 05, 2024

This position is part of the Family Readiness Division, Fleet and Family Support Program Section, Commander, Navy Installations Command (CNIC). CNIC is an Echelon II activity directly reporting to the Chief of Navy Operations. The mission of the FFSP is to provide information, referral, education, training, primary prevention, counseling, and advocacy to facilitate operational readiness and personal/family self-sufficiency. The role requires a Master's or Doctoral-level degree in social work, marriage and family therapy, counseling psychology, or other appropriate human service and/or mental health professional degree. The incumbent must meet FAP personnel - clinical staff qualifications, have a state or U.S. territory license for independent clinical practice, and possess two years of post-licensure experience in child abuse and domestic abuse counseling or treatment. The position is designated Non-Critical Sensitive, requiring a Secret security clearance and favorable determination for contact with children under 18.

Strategic Communications Coordinator

Company: GEICO

Location: Washington DC

Posted Dec 05, 2024

GEICO is seeking a Strategic Communications Coordinator to drive reporting and advocacy initiatives. The role involves creating executive-level presentations, designing reporting systems, drafting advocacy materials, and building relationships across the company. The individual will work three days a week onsite in the Chevy Chase MD office.

Workforce Development and Talent Strategist

Company: Prestige Development Group

Location: Washington DC

Posted Dec 05, 2024

VPD Government Solutions is seeking a Workforce Development and Talent Strategist to join their team and shape the future of ACF's data talent capabilities. The ideal candidate will play a pivotal role in developing a robust data talent pipeline, conducting needs assessments, and implementing strategic initiatives that align with ACF's mission to improve outcomes for children and families through effective data utilization.

IT Project Manager

Company: Newberry Group

Location: Washington DC

Posted Dec 05, 2024

Newberry Group is a professional services firm providing information security compliance, governance programs, project management, and mission-critical project-based consulting to public sector clients nationwide. They seek an IT Project Manager to support the PMO formation at Frederick County, Maryland, and manage various Broadband-related projects. The role involves project initiation, planning, execution, monitoring, and closing. Minimum qualifications include a bachelor's degree in Business Administration, Management, or Engineering, 5 years of direct PM experience, and technical skills in IT systems, infrastructure, and software development lifecycle. The company offers competitive wages, an outstanding benefit package, and is an Equal Opportunity Employer.

Portfolio Management Lead

Company: Prestige Development Group

Location: Washington DC

Posted Dec 05, 2024

The Portfolio Management Lead will oversee the management and performance of all tasks under the assigned Task Order, serving as the primary point of contact for the ICEOAFMFMD Program and mission support. This role demands a strong understanding of DHS and ICE rules, regulations, and safety practices, coupled with in-depth knowledge of ICE Program mission requirements and priorities. Responsibilities include managing and ensuring performance of all work under the assigned Task Order, serving as the primary liaison for ICEOAFMFMD, leading and supervising teams, overseeing federal asset and facilities management projects, managing complex facility projects budgets and processes, utilizing advanced data analytics tools, and ensuring compliance with DHS and ICE rules, regulations, and safety practices.

UX Designer/Developer

Company: DigiCert

Location: Washington DC

Posted Dec 05, 2024

DigiCert is a leading global security authority that provides trusted encryption for major ecommerce brands, companies, cloud providers, and even surgically embedded pacemakers. They are looking for a dynamic professional with a hybrid UX design and frontend engineering background to ensure their products deliver the highest standards of functionality and performance.

Senior Financial Analyst

Company: Prestige Development Group

Location: Washington DC

Posted Dec 05, 2024

The Senior Financial Analyst role involves enforcing work standards, providing expert guidance in budgeting and financial analysis, and managing financial obligations for real property management projects within the federal government. The role requires strong leadership skills, a deep understanding of real property financial management, and experience in audit preparation and response. The ideal candidate should have a Bachelor's degree in Civil Engineering, Architecture, Business, or an MBA, and at least 5 years of experience managing financial obligations and commitments for real property financial management in the federal government. They should also have at least 7 years of supervisory experience, familiarity with budget and finance functions related to real property management, and current Project Management Professional (PMP) certification.

Senior Manager, Engineering - Hybrid Cloud Fabric

Company: GEICO

Location: Washington DC

Posted Dec 05, 2024

This job summary is for a Distinguished Engineer position at GEICO, focusing on spearheading the development and implementation of a multicloud Infrastructure as Code (IaC) strategy for their hybrid cloud environment. The role involves building a robust, automated, and scalable infrastructure that integrates public and private cloud resources, empowering GEICO to deliver exceptional customer experiences. The ideal candidate should be passionate about IaC, thrive in a fast-paced environment, and have experience in open-source technologies. They will also be responsible for mentoring and guiding other engineers, fostering a culture of learning and collaboration. The role requires expert-level IaC skills, proficiency in at least one modern programming language, and understanding of Linux OS fundamentals, multicloud expertise, and hybrid cloud architecture.

VP Engineering - Federal

Company: GuidePoint Security

Location: Washington DC

Posted Dec 05, 2024

GuidePoint Security is a rapidly growing, profitable privately-held value-added reseller specializing in Information Security. With over 1000 employees, strategic partnerships with leading security vendors, and serving over 4200 customers, GuidePoint is a trusted advisor in the industry. The company's core values have driven its success and established a positive work environment. This is a unique opportunity to grow your career with a fast-growing company.

Associate Counsel - Fairfax, VA (Remote)

Company: GEICO

Location: Washington DC

Posted Dec 05, 2024

GEICO is looking to hire an Associate Counsel to defend lawsuits filed in Virginia courts and other first party insurance defense. The position is with GEICO Staff Counsel located in Fairfax VA. Job duties include researching laws, preparing legal briefs, opinions, and memoranda, rendering opinions on liability, damages, and value, preparing and handling pleadings, motions, and discovery, and defending by trial or dispositive hearing. Qualifications include 26+ years of experience in related fields, a Juris Doctor degree, admission to the Virginia Bar, and the ability to travel and document files. The position offers a total rewards program, including premier medical dental and vision insurance, paid vacation, sick and parental leave, 401k plan, tuition reimbursement, paid training and licensing, and equal employment opportunity.

Technical Product Manager

Company: Kunai

Location: Washington DC

Posted Dec 05, 2024

Kunai is a fast-growing digital consultancy specializing in banking payments and fintech. They have a global network of top talent and have worked with clients like Visa, American Express, Capital One, WEX, Wells Fargo, Ernst amp Young, and TOMS Shoes. They are seeking a Technical Product Manager to lead initiatives for scalability and future growth of major systems, including processing credit card transactions and transitioning from a legacy platform.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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