Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Reward Partner (m/f/d)

Company: Sportradar

Location: Washington DC

Posted Nov 25, 2024

The job description is for a People Team role at Sportradar, a leading sports technology company. The role involves implementing reward strategies, conducting job leveling and market pricing benchmarking, and building compensation packages. The company offers a collaborative environment, opportunities for growth and development, and a hybrid working model.

ORAL & MAXILLOFACIAL SURGEON

Company: U.S. Army 6th Medical Recruiting Battalion

Location: Vancouver, Washington

Posted Nov 25, 2024

As an Oral & Maxillofacial Surgeon in the U.S. Army health care team, you'll utilize advanced technology to diagnose and treat Soldiers and their families. You may engage in disease research, medical education, unit command, patient care, and health promotion programs. Joining the Army Dental Corps allows you to impact Soldiers' lives, participate in humanitarian missions, and receive leadership training along with a competitive benefits package.

Senior Azure FinOps Engineer

Company: Excella

Location: Washington DC

Posted Nov 25, 2024

Excella is a leading provider of Agile software development and data analytics solutions. They offer a range of benefits, including flexible work-life balance, top-of-industry medical and dental benefits, and a comprehensive wellness program. The company is committed to diversity and inclusion, and provides opportunities for professional development and career growth.

Project Management Specialist

Company: Technical Assent

Location: Washington DC

Posted Nov 25, 2024

Technical Assent is a company that offers project management services to government and non-profit organizations. The job description is for a Project Management Specialist who will work on government programs and have financial oversight on a portfolio of projects.

Configuration Management Specialist

Company: Spry Methods, Inc.

Location: Washington DC

Posted Nov 25, 2024

Spry Methods is looking for a Configuration Management Specialist to join their team in Washington DC. The job involves supporting the processing and tracking of change requests, following control board processes, and providing patch management support. The ideal candidate has 3+ years of relevant experience, experience with JIRA, Gitlab, and Nexus tools, and can obtain a SECRET level security clearance.

HC Data Analyst, JM - Senior

Company: DarkStar Intelligence

Location: Washington DC

Posted Nov 25, 2024

The job posting is seeking a senior data analyst to support a federal government client in Bethesda, MD. The role requires a TSSCI CI Poly clearance and experience in data analysis, survey design, and administration. The job offers a salary range of $136,000 to $164,000 per year.

Senior Software Engineer - Java

Company: VERISIGN

Location: Washington DC

Posted Nov 25, 2024

Verisign is a trusted provider of internet infrastructure services, looking for a Senior-level Java software engineer to expand the ODIN team. The company offers a dynamic and flexible work environment, competitive benefits, and opportunities for career growth.

Advanced Urgent Care RN (24 hours Tacoma) 7pm-7:30am

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Nov 25, 2024

The company has recently negotiated new wages, offering up to 15% increases. This commitment extends beyond the workplace, reflecting the value of employees. The job role involves providing nursing care in a fast-paced, high-acuity environment, similar to a free-standing emergency department. Essential responsibilities include ongoing assessment of patient care needs, developing a plan of care, and collaborating with the healthcare team. The RN will also assess and address the psychosocial, cultural, and emotional needs of patients, and promote health promotion and preventive measures.

Senior DevOps Engineer (Vienna) [m/f/d]

Company: Sportradar

Location: Washington DC

Posted Nov 25, 2024

The job description is for a DevOps engineer position at Sportradar, a leading sports technology company. The role involves working with a team to develop and support high-quality digital solutions, with a focus on building operational awareness and ensuring quality. The company is undergoing a technical transformation and is looking for someone with a passion for DevOps and experience with tooling, hosting, and software quality.

Software Developer - Systems Software

Company: CACI International Inc

Location: Washington DC

Posted Nov 25, 2024

CACI is seeking a motivated Senior Software Developer with agile methodology experience to augment a team of developers in support of the Enterprise Software and User Interface Application Development. The company values team members who strive to produce high-quality work through collaboration with team members and customers while making a difference through individual contributions to ensure project success for our team and our customers.

Software Developer, Systems Software Lead

Company: Leidos

Location: Washington DC

Posted Nov 25, 2024

Leidos is looking for a Software Developer Systems Software Lead to join their team in Arlington, VA. The company values an inclusive and collaborative environment and offers a professional growth journey. The job involves developing software solutions, collaborating with teams, and mentoring junior developers.

Senior Analyst, Technology

Company: FINRA

Location: Washington DC

Posted Nov 25, 2024

The Senior Analyst will provide business analysis expertise for assigned products, developing project plans and representing the business user to the delivery team. The role requires analyzing business processes, facilitating information flow, and serving as a subject matter expert. The ideal candidate will have a Bachelor's degree in a relevant field and experience with SQL, visualization tools, and business process mapping.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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