Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Site HR Leader

Company: Kraft Heinz

Location: Washington DC

Posted Nov 20, 2024

The job description is for an HR Business Partner at Kraft Heinz's Springfield plant. The role involves driving people activities, managing employee relations, and ensuring compliance with HR systems and policies. The job requires HR fundamentals, manufacturing experience, and strong communication and project management skills.

Staff Nurse - Urgent Care/Med Surg Tele Float (Per Diem Bellevue/Capitol Hill) - Night Shift

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 20, 2024

The job involves providing nursing care to patients on an on-call basis, adhering to Kaiser Foundation Health Plan of Washington's standards and policies. The RN is an integral part of the healthcare team, overseeing patient assessment and formulating care plans. Responsibilities include ongoing assessment, developing care plans, providing interventions, and collaborating with the healthcare team. The RN also communicates with patients and families, identifies educational needs, and promotes health and preventive measures. Basic qualifications include an Associate's degree in Nursing, a Registered Nurse license in Washington, and Basic Life Support certification.

Info Security Analyst - Year Up

Company: Merrill

Location: Washington, DC

Posted Nov 20, 2024

Bank of America is seeking a Global Information Security (GIS) professional to support their functions. The role involves analyzing, researching, and implementing information security controls and standards. Key responsibilities include understanding business needs, following standard practices, and supporting team members in specialized GIS functions. The ideal candidate will partner with teams to manage information security risks, interpret security requirements, and promote cybersecurity awareness. The position offers a competitive salary, benefits, and opportunities for career growth. The role is currently benefits eligible with a pay range of $26.34 - $47.70 hourly.

Pilates Instructors, Washington DC

Company: Equinox

Location: Washington, DC

Posted Nov 20, 2024

Equinox Group, a collective of influential lifestyle brands including Equinox, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media, is seeking a high-performing Pilates Instructor. The role involves developing comprehensive Pilates training programs, conducting client assessments, instructing various session types, and collaborating with other departments. The company values a high-performance lifestyle, career advancement, and offers competitive benefits, discounts, and opportunities for growth. The ideal candidate should have a comprehensive Pilates teacher training, excellent customer service skills, and physical abilities for spotting and correcting clients.

SAP SRM Consultant Federal

Company: IBM

Location: US Washington

Posted Nov 20, 2024

The text describes a career opportunity in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. The role involves working with clients across multiple industries to improve their hybrid cloud and AI journey. The company culture emphasizes curiosity, knowledge, and empathy, and provides opportunities for career growth and development.

RN Clinical Manager - Remote in DC, VA, MD

Company: UnitedHealth Group

Location: Washington, DC

Posted Nov 20, 2024

Optum Home & Community Care, part of the UnitedHealth Group, is offering a role as an RN Clinical Manager for their Optum Dual Special Needs Plan (DSNP) at Home program. The successful candidate will oversee Registered Nurses and Social Worker Case Managers, ensuring clinical outcomes and business operation targets are met. The role involves leading, supervising, and developing a clinical team, participating in day-to-day clinical care, and promoting individual development. The position offers flexibility for remote work in Washington DC, Maryland, or Virginia, with potential for up to 50% travel. Required qualifications include a current unrestricted RN license, 3+ years of related management experience, and proficient computer skills. Preferred qualifications include a BSNC, Certified Case Manager Certification, and knowledge of Medicare Dual (DSNP) and Medicaid environment.

Senior FP&A Analyst

Company: Fresenius Medical Care

Location: Washington DC

Posted Nov 20, 2024

Fresenius Medical Care is seeking a dynamic leader to join their EMEA team, focusing on patient-centricity, value-driven results, and commercial success. The role requires a senior FP&A analyst with experience in leadership, finance, and analytics.

Staff Software Engineer - Process Automation

Company: The Washington Post

Location: Washington, DC

Posted Nov 20, 2024

The Staff Software Engineer - Process Automation role at The Washington Post involves managing complex automation technology projects, leading analysis, design, and development of business process automations, and overseeing automation developers. The ideal candidate should have deep expertise in business process automation, RPA, and AI, with experience in Automation Anywhere 360. Strong communication and leadership skills are essential. The role offers competitive compensation, comprehensive benefits, and the opportunity to drive automation across the organization for efficiency gains.

RN - Med/Surg - Weekend - Full Time - Days

Company: Mercy

Location: Washington, Missouri

Posted Nov 20, 2024

Mercy Hospital Washington is offering a $13,000 Sign On Bonus for RNs and $10,000 for Graduate Nurses. The position is full-time, weekend days, with a new increased weekend option differential of $20 for RNs. The hospital provides comprehensive benefits including education assistance, loan forgiveness, retirement funds, and insurance. The Medical/Surgical Unit has a 1:6 nurse-to-patient ratio and core values of teamwork and accountability.

Technical Account Manager - Federal

Company: IBM

Location: US Washington

Posted Nov 20, 2024

The Technical Account Manager role at IBM involves working with clients to craft solutions to their technology challenges, requiring a consultative approach, technical expertise, and leadership skills. The role involves collaborating with various teams, including sales, engineering, and customer success, to deliver solutions that meet clients' needs.

Web Tools Developer

Company: Amentum

Location: Washington DC

Posted Nov 20, 2024

Amentum is seeking an experienced Web Tools Developer to support the Program Executive Office Integrated Warfare Systems PEO IWS. The successful candidate will work closely with program staff and leadership to develop and implement innovative solutions to enhance program operations.

Jr Declassification Review Analyst

Company: Amentum

Location: Washington DC

Posted Nov 20, 2024

Amentum is a leading provider of support services to the US government and its allies. The company is seeking a Junior Declassification Review Analyst to work at a client site in Springfield, VA. The job involves conducting initial declassification reviews and providing support to government clients.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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