Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Sr. Marketing Data Analyst (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 18, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is looking for a Sr Marketing Data Analyst to join their team.

Technology Sales Specialist - Federal Market

Company: IBM

Location: US Washington

Posted Nov 18, 2024

IBM is looking for a Technology Sales Specialist to work with clients and help them transform their business. The role involves developing trusting relationships, understanding client needs, and providing award-winning solutions. The company offers a comprehensive onboarding program and a collaborative sales environment.

Senior Financial Analyst

Company: Danaher Corporation

Location: Washington DC

Posted Nov 18, 2024

The job posting is for a Senior Financial Analyst position at Danaher Corporation. The role involves reviewing and validating financial results, analyzing financial data, and providing interpretation of results. The job requires a bachelor's degree in Accounting or Finance, CPA license, and 4+ years of progressive experience in accounting or financial reporting roles.

Product Manager, Hivemind on X (R2995)

Company: Shield AI

Location: Washington DC

Posted Nov 17, 2024

Shield AI is a defense technology company that builds AI pilots and is actively supporting operations with the US Department of Defense and US allies. The company is looking for a Product Manager to lead efforts to identify and address autonomy needs for its customers.

Lead UX Writer (f/m/d)

Company: Adverity

Location: Washington DC

Posted Nov 18, 2024

The job posting is looking for a Lead UX Writer to work on in-app content, standardizing tone, style, and voice, and collaborating with designers and product managers. The role offers flexibility, a modern office, and a competitive package.

Manager, Network Management Systems(Hybrid)

Company: Transaction Network Services

Location: Washington DC

Posted Nov 18, 2024

TNS is looking for a technical manager to lead their Global NMS team. The role involves overseeing the growth of the team, developing and implementing network management systems, and providing technology leadership to the business. The ideal candidate will have experience in network management, leadership, and automation.

2025 Modeling and Simulation Development Undergraduate Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 18, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are seeking an Undergraduate Modeling and Simulation Development Intern to join their team.

Mine Hunter Coastal (MHC) Mineman

Company: Amentum

Location: Washington DC

Posted Nov 18, 2024

Amentum is seeking a Mine Hunter Coastal MHC Mine Warfare Specialist for International Fleet Support under the Naval Sea Systems Command NAVSEA PMS 326 FollowOn Technical Support FOTS contract. The job includes maintenance, troubleshooting, and repair of Mine Warfare systems onboard military vessels, as well as training and support for the Egyptian Navy.

Recruiting Onboarding Coordinator

Company: ISS (Institutional Shareholder Services)

Location: Washington DC

Posted Nov 17, 2024

The job posting is for a Recruiting Onboarding Coordinator at ISS Stoxx, a leading provider of research and technology solutions for the financial market. The role involves coordinating interviews, managing background checks, and sourcing top talent. The company offers a unique opportunity to develop skills, learn from experienced team members, and contribute to the company's success.

Senior Software Engineer, Full Stack - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Nov 17, 2024

Capital One Software is seeking a Senior Software Engineer to build meaningful software for cloud and data management solutions. The role involves writing high-quality code, collaborating with agile teams, and participating in design discussions.

Senior Client Partner - Digital Advertising (m/f/d)

Company: Sportradar

Location: Washington DC

Posted Nov 18, 2024

Sportradar is a leading sports technology company looking for an experienced digital marketeer to join their Client Partner team. The role involves owning marketing account strategy for key customers, driving growth, and working closely with programmatic, paid social, and paid search channel specialists.

System Integration Engineer

Company: CAE

Location: Washington DC

Posted Nov 18, 2024

The Systems Integration Engineer position provides operational support to CAE USAs Integration and Digital Engineering department. The role involves hardware-software integration, configuration management, software modification, and debugging systems.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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