Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Enterprise VoIP Support Analyst

Company: Hill Associates Corporation

Location: Washington DC

Posted Nov 17, 2024

Hill Associates is seeking an Enterprise VoIP Support Analyst to provide operational support for a high-profile federal agency. The role requires technical expertise and a collaborative team-focused attitude.

Sensors Software Engineer

Company: CAE

Location: Washington DC

Posted Nov 17, 2024

CAE USA Defense and Security welcomes experienced engineers to help train US Armed Forces and those of our partners around the world. This is a rewarding mission to design, develop, test, and integrate real-time aero and aircraft systems simulations for military training devices.

Systems Administrator IV/V

Company: Circadence Corporation

Location: Washington DC

Posted Nov 17, 2024

The job posting is for a System Administrator IVV position at Circadence Corporation, a cybersecurity training and assessment platform company. The job requires experience in IT systems support, networking, and security, and offers a competitive salary and benefits package.

Lead Software Engineer, Full Stack (Rust) - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Nov 17, 2024

Capital One Software is seeking a Lead Software Engineer Full Stack Rust to build meaningful software for cloud and data management solutions. The role involves leading technical initiatives, writing high-quality code, and collaborating with architects and product managers.

System Administrator I

Company: GAMA-1 Technologies

Location: Washington DC

Posted Nov 17, 2024

The job description is seeking a System Administrator I with expertise in system configuration, deployment, and maintenance. The role involves supporting local onsite workstations, troubleshooting IT hardware and software issues, and providing customer service. The ideal candidate will have strong communication skills, be able to multitask, and have experience with Windows operating systems and related technologies.

Contract Acquisition Specialist

Company: INTECON

Location: Washington DC

Posted Nov 17, 2024

INTECON LLC is seeking a highly motivated Contract Acquisition Specialist to join its team and provide critical support to the FEMA Office of National Continuity Programs ONCP Business Management Division BMD for immediate hire. The selected candidate will play a key role in drafting and processing required acquisition documents for program review by ONCP and FEMA senior executives.

Lead Software Engineer, Full Stack - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Nov 17, 2024

Capital One Software is seeking a Lead Full Stack Software Engineer to build cloud and data management solutions. The role involves leading technical initiatives, writing high-quality code, and collaborating with architects and product managers.

Chief Of Staff

Company: Capstone

Location: Washington DC

Posted Nov 17, 2024

The company is seeking a Chief of Staff to join their team in Washington DC. The role involves acting as a key strategic partner to the CEO and senior leaders, streamlining priorities, facilitating decision-making, and driving organizational effectiveness. The company has an inclusive and high-performing culture and is an equal opportunity employer.

Human Resources Generalist

Company: Global Guardian

Location: Washington DC

Posted Nov 17, 2024

The job posting is for a Human Resources Generalist role at Global Guardian, a company that provides security solutions. The role involves various HR-related activities, including talent management, employee relations, and training development.

Customer Success Manager (Remote)

Company: PeopleGrove

Location: Washington DC

Posted Nov 17, 2024

The job posting is for a Customer Success Manager at PeopleGrove, responsible for managing revenue, building relationships, and providing support to customers. The ideal candidate has experience in the higher education industry, excellent communication skills, and a passion for education.

Growth and Development Analyst - FedCiv

Company: Harmonia Holdings Group

Location: Washington DC

Posted Nov 17, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor that provides innovative solutions to its clients. The company is committed to fostering a workplace that encourages growth, initiative, and employee satisfaction. It offers a range of benefits to its employees, including competitive compensation, a family-focused culture, and a dynamic work environment.

Senior Manager, Digital Marketing

Company: Fidelity Investments

Location: Washington DC

Posted Nov 17, 2024

The job description is for a Senior Manager Digital Marketing position that requires expertise in conversation design, natural language processing, content strategy, user research, and data analysis to architect and iterate exceptional chatbot experiences.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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