Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Pharmacy Technician

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 13, 2024

This job posting is for a Direct Hire position at the Defense Health Agency, Army Medical Center Madigan, Department of Pharmacy, Inpatient Pharmacy in Tacoma, Washington. The role involves verifying pharmaceutical labels, using automated systems, processing prescription orders, compounding medications, and managing pharmacy stock. Specialized experience or a relevant degree is required. The position involves uncommon work hours, potential travel, and mandatory vaccinations. It's a mission-essential role with a one-year probationary period. Federal benefits are offered.

INTERDISCIPLINARY ENGINEER/COMPUTER SCIENTIST

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 13, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow specific application instructions, as responses to this flyer won't guarantee consideration. The role requires US citizenship, federal employment suitability, direct deposit participation, and successful E-Verify check. New hires must pass a pre-employment drug test and obtain security clearances. The position may involve travel and requires DAWIA certification within set timeframes. Specialized experience in system security engineering advisory is needed, along with a Bachelor's degree in Engineering or Computer Science. The role is part of the Navy Nuclear Deterrent Mission and the DoD Civilian Acquisition Workforce Personnel Demonstration Project.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 13, 2024

This is a Direct Hire Authority (DHA) solicitation for a Practical Nurse position at Madigan Army Medical Center, General Surgery Service in Tacoma, Washington. The role requires a current or pending license to practice as a practical or vocational nurse. One year of nursing experience in a medical facility is necessary, involving tasks like taking vital signs, assisting with procedures, and using healthcare information systems. A background investigation, fitness determination, and drug testing are required. The position is subject to inclement weather and mission essential designations.

Health Benefits Assistant

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Nov 13, 2024

The text describes a job opening at the Jonathan M. Wainwright Memorial VA Medical Center in Walla Walla, Washington. The position involves administrative support to the Member Services Unit and clinical staff, with recovery aspects directly impacting the facility. The role requires U.S. citizenship, a background check, and potential probationary period. Selective Service Registration is mandatory for male applicants born after 12/31/1959. A complete application package, including resume and transcripts, is necessary. Post-appointment, there are restrictions on movement and participation in vaccination programs is mandatory. Qualifications include specialized experience or education, with a preference for both. The role requires client orientation, computer skills, customer service, and technical credibility. Volunteer work is considered valuable experience.

MINING ENGINEER

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This job announcement details the requirements and qualifications for a position within the agency. The role involves mining engineering principles, reviewing technical analyses, assessing project risks, and reviewing complex project documentation. Applicants must be U.S. citizens, undergo a background check, and obtain a national security clearance. They must also have specialized experience in mining engineering, equivalent to at least GS-13 level. The position may be used to fill similar roles within 90 days. Current or former political appointees must disclose their employment history. The application process requires detailed work experience, education, and relevant skills documentation.

AIRCRAFT ENGINE MECHANIC

Company: Department of the Air Force - Air National Guard Units

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Nov 13, 2024

The text describes a job opening for an Aircraft Engine Mechanic in the Washington Air National Guard. The position is temporary, excepted service, and is advertised as ENLISTED. The role requires military grades E1-E7 and compatible military assignments 2AXXX. Applicants must be able to obtain and maintain the appropriate security clearance. The job involves assembly, disassembly, and modification of aircraft engines, and requires at least 18 months of specialized experience. The position is indefinite, and military technicians are ineligible for certain bonuses. The WA National Guard is an equal opportunity employer.

Project Manager

Company: Department of Commerce - National Institute of Standards and Technology

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This notice is issued under direct-hire authority in response to the CHIPS Act of 2022. NIST has a critical hiring need. The position requires one year of specialized experience equivalent to at least the GS-13 level. Specialized experience includes tracking and monitoring project execution, and semiconductor industry experience. The role is covered under NIST's Alternative Personnel Management System (APMS), offering a pay-for-performance system with various work-life flexibilities.

Human Resources Specialist (Compensation)

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The U.S. Department of Justice, Office of Justice Programs (OJP), Office of Administration (OA), Human Resources Division (HRD), Talent Management and Employee Services Branch (TMESB) is seeking a talented professional. The Human Resources Division (HRD) is a team of strategists, analysts, recruiters, developers, and change agents. The role involves supporting daily work life of OJP contributors through cutting-edge initiatives. U.S. Citizenship is required, and the position involves a background/suitability investigation, direct deposit, Selective Service registration, pre-employment drug testing, and a probationary period. The role requires experience in payroll and personnel actions using the Department of Agriculture's National Finance Center (NFC) system. Specialized experience is needed for GS-12 and GS-13 levels, with examples including analyzing federal regulations, providing guidance on payroll processes, and offering advice on compensation matters. Technical qualifications include payroll administration, research and analysis, information services, and HR systems project management.

Information Technology Specialist (APPSW)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This job posting is for an Information Technology Specialist (APPSW) position at the Departmental Offices, Management CFO - Office of DC Pensions. The role involves managing systems that support complex retirement programs and reporting to the Assistant Director, IT Systems Administration. Key requirements include U.S. Citizenship, a background investigation, and compliance with federal ethics laws. Specialized experience is needed, including managing COTS software systems, coordinating tasks in Oracle PaaS/SaaS environments, providing project planning, and communicating with senior leadership. The position offers competitive benefits, opportunities for advancement, and flexible work schedules.

SUPERVISORY IT SPECIALIST (INFOSEC/SYSADMIN)

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Bangor, Washington Bangor, Washington

Posted Nov 13, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow specific application instructions, as responses to the flyer will not be acknowledged. The job requires US citizenship, federal employment suitability, direct deposit, E-Verify, and a security clearance. Retired military members within 180 days of retirement may apply. Males born after 12-31-59 must register for Selective Service. A drug test is mandatory, and travel to CONUS and OCONUS may be required. The position demands specialized experience in IT, including team leadership, IT security, and network systems maintenance. No education qualification is needed, but veteran's preference does not apply.

PATHWAYS RECENT GRADUATE - Data Scientist

Company: Department of Transportation - Federal Transit Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Department of Transportation (DOT), Federal Transit Administration (FTA), Office of the Chief Data Officer (OCDO) is seeking recent graduates for a position. Eligible candidates must be U.S. citizens and meet the Pathways Recent Graduates program requirements. They must submit an application and resume online by the closing date, and provide required documents. The position involves a two-year trial period, mentorship, and formal training. Qualifications include experience in statistical analysis, Python/R/SQL, and collaboration with stakeholders. A degree in Mathematics, Statistics, Computer Science, Data Science, or related field is required. Federal benefits are offered.

Management Analyst

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job posting for a Management Analyst position at the IC-07 level. The ideal candidate should have extensive experience in data analysis and improving operational efficiency. They must be a U.S. citizen, pass a Secret-level background investigation, and be able to deploy domestically with little notice. Qualifications include one year of specialized experience or a combination of education and experience. The role requires conducting quantitative and qualitative analysis, proposing program plans, and creating efficiency within resource management. The position is non-bargaining unit and may require deployment travel.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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