Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Supervisory Recreation Specialist - Liberty Center

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Nov 14, 2024

The text discusses a job opportunity within the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). This role involves providing fitness, recreation, lodging, and food and beverage programs for service members, their families, retired military, and civilian employees. Key requirements include meeting Federal Employment suitability standards, obtaining certifications in First Aid and CPR, possessing a valid driver's license, and having a degree in Recreation or equivalent specialized experience. The role demands strong leadership, communication skills, and the ability to operate computer software. Benefits of a federal career are also highlighted.

HR Specialist, HR Technology

Company: FINRA

Location: Washington DC

Posted Nov 14, 2024

The job description is for an HR Specialist HR Technology position at FINRA. The job involves supporting the coordination configuration and administration of HRIS business processes, providing technical support, and collaborating with the Technology team. The job also requires a bachelor's degree and a minimum of three years of HRIS experience.

Project Manager - Acquisition (Federal Agency)

Company: Aalis Management Consulting

Location: Washington DC

Posted Nov 14, 2024

Aalis Management Consulting is a service-disabled veteran-owned small business seeking a project manager with strong technical skills and experience in government acquisitions. The ideal candidate will have a bachelor's degree and at least 10 years of experience in quality management and project planning.

Windows Systems Administrator

Company: Gray Tier Technologies, LLC

Location: Washington DC

Posted Nov 14, 2024

The job posting is looking for a Windows Systems Administrator with a current TSSCI Clearance to provide IT support to the National Security Council. The primary responsibilities include organizing and directing the configuration and operation of information management systems, conducting capacity and performance analysis, and increasing system administrator efficiency and accuracy.

Channels Business Development Manager - Federal Agencies

Company: Sonar

Location: Washington DC

Posted Nov 14, 2024

Sonar is a company that helps organizations achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. The company has a strong focus on innovation, teamwork, and continuous learning, and values a safe work culture, work-life balance, and diversity.

Rate and Cost Analyst

Company: Other Agencies and Independent Organizations - Postal Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 14, 2024

The Postal Regulatory Commission is offering an employment opportunity for a data-savvy individual with skills in data visualization, process automation, and quantitative fields like Statistics, Economics, and Finance. The role requires advanced proficiency in Excel, knowledge of data visualization techniques, and the ability to present analytical results. Prior experience or education in modeling or auditing costs and prices is essential. A bachelor's degree or higher in a quantitative field is desired, with graduate education in economics, finance, or related fields being highly desirable. The position involves a probationary period of 1 year and requires completion of a background investigation and e-Verify. The Office of Accountability and Compliance, where this role is based, promotes transparency and accountability in the U.S. Postal Service.

Staff Engineer, Software C++ (R2812)

Company: Shield AI

Location: Washington DC

Posted Nov 14, 2024

The job posting is looking for a software engineer to work on developing advanced technology for autonomous systems. The ideal candidate should have experience in software engineering, artificial intelligence, and robotics. The company is pushing the envelope by applying advanced AI solutions to real hardware systems.

Project Manager - (Onsite - REF1559H)

Company: Citizant

Location: Washington DC

Posted Nov 14, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in data management, architecture, and program management. The company is looking for a project manager to oversee various initiatives, including data governance, inventory, and architecture development.

Help Desk Support Specialist

Company: FINRA

Location: Washington DC

Posted Nov 14, 2024

The job description is for a Help Desk Support Specialist who will provide quality desktop support to end users, including complex support for hardware, software, printing, and applications. The job requires a bachelor's degree in Computer Science or related field, with at least two years of related experience or equivalent training and/or work experience.

Nurse (Clinical/Ambulatory)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 14, 2024

This is a Direct Hire Authority (DHA) solicitation for a nursing position in the Cardiac Catheterization Lab at Madigan Army Medical Center in Tacoma, Washington. The role requires a graduate or higher level degree in nursing, current active license, and at least one year of professional nursing experience, preferably with cardiac patients. Additional requirements include passing a background investigation, seasonal influenza vaccinations, drug testing, medical examination, and BLS certification. The position may involve on-call work, weekends, holidays, and irregular hours. It's a mission-essential role requiring work during contingencies, natural disasters, or emergencies.

Nursing Assistant

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Nov 14, 2024

VA Portland Health Care System is a Complexity Level 1a Facility offering extensive primary, secondary, tertiary, and quaternary care in various settings. It includes a major medical facility in Portland, Oregon, outpatient and residential facilities in Vancouver, Washington, and 10 Community Based Outpatient Clinics. The job posting details requirements such as U.S. citizenship, proficiency in English, potential probationary period, background/security investigation, and vaccination requirements for COVID-19 and seasonal influenza. Basic requirements include U.S. citizenship, education or training related to nursing, and English proficiency. Grade determinations vary based on experience and education for GS-3 to GS-5 levels.

Program Analyst

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 14, 2024

The job posting is for a Program Analyst position at the IC-13 level. The ideal candidate should have experience in overseeing civil rights, diversity, equity, accessibility, or inclusion laws, policies, or guidance. They must demonstrate the ability to analyze, evaluate, and implement program improvements with stakeholders. All applicants must be U.S. citizens, pass a background investigation, register with Selective Service, and be able to deploy with little notice. The position requires one year of specialized experience equivalent to at least the IC-12 level. Qualifications are based on the ability to demonstrate relevant experience in the resume. No educational substitution is allowed for this position.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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