Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Human Resources Specialist (Employee and Labor Relations)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The position is in the Personnel Office, Administrator's Staff, National Gallery of Art. The incumbent serves as a technical resource for employee relations and labor relations, formulating innovative solutions to personnel matters impacting individual departments and the National Gallery. Requirements include U.S. citizenship, e-Verify participation, and Selective Service registration for males. Applicants must submit a resume detailing relevant experience, including guidance, advice, and assistance in addressing work-related problems, labor relations functions, and conflict management. Expert knowledge in human resources principles, oral communications, and analytical techniques is required. The position offers a comprehensive benefits package and fosters a diverse and inclusive workplace.

Intermediate Care Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Nov 13, 2024

The Department of Veterans Affairs (VA) Intermediate Care Technician (ICT) Program is designed to hire transitioning service members, National Guard, Reserve, and Veterans as integral medical team members at VA Medical Centers. Candidates typically qualify based on U.S. Armed Forces experience or equivalent education. The role involves preparing and administering medications, performing minor surgical procedures, and ordering diagnostic studies. English language proficiency is required. Preferred qualifications include military experience as a Hospital Corpsman, Combat Medic, or Medical Technician. Federal employees earn annual leave based on years of service, and newly-appointed employees may receive credit for job-related non-federal experience or active duty military service. VHA health care personnel are required to be fully vaccinated against COVID-19.

Chair, Departmental Appeals Board

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Department of Health and Human Services (DHHS) is seeking a Senior Executive Service (SES) position in the Office of the Secretary (OS), Immediate Office of the Secretary (IOS), Departmental Appeals Board (DAB). The DAB conducts impartial, independent reviews of disputed decisions and provides legal support. The role requires U.S. citizenship, a J.D. or LL.B degree, active membership or admission to the bar, and executive qualifications approved by OPM. The position is career-based, with a 1-year probationary period. Applicants must demonstrate senior-level leadership experience, possess the Fundamental Competencies, five Executive Core Qualifications (ECQs), and Professional Technical Qualifications (PTQs). The role involves examining complex legal principles, developing and implementing organization-wide operations, and formulating policies. Salary varies based on qualifications, and the position may offer performance bonuses.

Chief Communications Officer

Company: Other Agencies and Independent Organizations - National Archives and Records Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The National Archives and Records Administration is looking for a visionary Chief Communications Officer to lead strategic engagement. The CCO will oversee a comprehensive work portfolio, ensuring unified messaging across the agency to elevate visibility and impact. Key requirements include executive-level experience in communications for cultural or historical institutions, experience building relationships with media outlets, and knowledge of data analysis tools for tracking campaign performance.

Laundry Worker

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Nov 13, 2024

This job posting is for a Laundry Worker position at the Mann-Grandstaff VA Medical Center in Spokane, Washington. The role involves working in the sorting or finish area of the consolidated Medical Center Laundry. Requirements include U.S. citizenship, a background/suitability investigation, a probationary period, Selective Service Registration for males born after 12/31/1959, and completion of an online onboarding process. No specific education requirement is stated. The position involves operating textile processing equipment, recognizing fabrics needing special processing, and understanding work quotas. Familiarity with washer extractor, monorail system, and dryers is necessary. Volunteer work is considered qualifying experience. The role is subject to the Fair Chance to Compete Act and requires participation in the seasonal influenza program. COVID-19 vaccination is mandatory for all Department of Veterans Affairs Health Care Personnel. ICTAP and CTAP eligibility is noted for displaced VA competitive service employees.

Senior Advisor

Company: Department of the Treasury - Alcohol and Tobacco Tax and Trade Bureau

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

TTB (Tax and Trade Bureau) is a federal agency responsible for collecting excise taxes on alcohol, tobacco, firearms, and ammunition, and ensuring proper labeling and marketing of alcohol beverages. The agency ranks among the top 12% of Best Places to Work in the Federal Government. The job opportunity requires U.S. citizenship or nationality, a one-year probationary period, successful background investigation, and various conditions of employment including Direct Deposit, Selective Service registration for males, and enrollment in Continuous Vetting and FBI's Rap Back service.

LPMHC (Suicide Prevention Case Manager)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Nov 13, 2024

This job posting is for a Licensed Professional Mental Health Counselor (LPMHC) position at the VA, eligible for the Education Debt Reduction Program. U.S. Citizenship is required, and proficiency in English is mandatory. A master's or doctoral degree in a related field from a CACREP-accredited program is necessary. Candidates must possess a current, unrestricted driver's license and pass a pre-employment physical examination. The position requires participation in vaccination programs. The role involves intake, assessment, diagnosis, treatment planning, and implementation. Candidates must demonstrate knowledge of DSM, professional counseling practices, and multicultural counseling skills.

GENERAL ENGINEER

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 13, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. Requirements include US Citizenship, federal employment suitability, direct deposit, E-Verify, Selective Service registration (for males born after 12-31-59), security clearance, DAWIA certification, drug test, travel capabilities, ethics orientation, and Confidential Financial Disclosure Report. Qualifications necessitate specialized experience in system engineering reviews and a professional engineering degree or equivalent. Additional incentives like relocation or student loan repayment may be authorized.

Deputy Assistant Director - Chief Learning Officer

Company: Department of Justice - Bureau of Alcohol, Tobacco, Firearms, and Explosives

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The ATF, a U.S. Department of Justice law enforcement agency, safeguards communities from violent crimes, illegal firearm use, explosives misuse, arson, terrorism, and illegal alcohol/tobacco diversion. They collaborate with communities, industries, law enforcement, and public safety agencies for information sharing, training, research, and technology. New employees must sign a mobility agreement, have top-secret clearance, pass drug screening, and be U.S. citizens. They must also meet executive core qualifications and technical qualifications, including leading change, results-driven approach, and experience in workforce development policies.

Registered Nurse - Housing Urban Development Veteran Affairs Supported Housing

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This job posting details the requirements and qualifications for a nursing position at the Department of Veterans Affairs. The role is eligible for the Education Debt Reduction Program (EDRP), subject to specific eligibility criteria and application within four months of appointment. The position requires U.S. citizenship, passing a background check, pre-employment physical examination, and annual Employee Health requirements. Preferred experience includes a BSN with five years of Inpatient/Outpatient mental health experience and familiarity with resources for veterans experiencing homelessness. The role involves delivering fundamental care, demonstrating integration of biopsychosocial concepts, and potentially long periods of walking, standing, and patient transfers. Vaccination against COVID-19 is mandatory.

Caregiver Support Program Coordinator (PGCSS)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Nov 13, 2024

This job posting details a position eligible for the Education Debt Repayment Program (EDRP), offering up to $200,000 in student loan reimbursement. U.S. Citizenship is required, and proficiency in English is mandatory. The role involves coordinating a clinical program, managing staff, and overseeing daily operations. Preferred experience includes case management, community outreach, and working with diverse populations. The position requires a master's degree in social work, and licensure at the advanced practice level. Vaccination against COVID-19 is mandatory.

Change Management Specialist

Company: BLN24

Location: Washington DC

Posted Nov 13, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are seeking a Change Management and Communications Specialist to join their team. The role involves developing and implementing change management strategies, communicating with stakeholders, and collaborating with project teams.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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