Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Electrical Engineer

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Nov 13, 2024

The text describes a job opening for an Electrical Engineer position at Bonneville Power Administration (BPA). The role involves working internally and externally to verify and improve generator modeling within the BPA Planning Coordinator area, adhering to industry and NERC standards. The position requires U.S. citizenship, participation in the e-Verify program, and potential registration for Selective Service. The candidate must have a degree in Engineering from an ABET-accredited program or a combination of education and experience equivalent to a bachelor's degree in engineering. Specialized experience is needed, involving the application of advanced electrical engineering theories for power flow and transient stability studies. The job is based in Vancouver, WA, known for its outdoor activities and nature parks. Benefits include a comprehensive package, and BPA strives to maintain a safe, inclusive work environment.

SUPERVISORY NAVAL ARCHITECT

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 13, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. Requirements include US citizenship, federal employment suitability, direct deposit, E-Verify, and security clearance. Males born after 12-31-59 must register for Selective Service. Travel to CONUS and OCONUS may be required. A professional engineering degree or equivalent experience is necessary. The position is covered under the Defense Acquisition Workforce Improvement Act.

Intermediate Care Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Yakima, Washington Yakima, Washington

Posted Nov 13, 2024

The Department of Veterans Affairs (VA) Intermediate Care Technician (ICT) Program is designed to hire transitioning service members, National Guard, Reserve, and Veterans as integral medical team members at VA Medical Centers. Candidates typically qualify based on U.S. Armed Forces experience or equivalent education. The role involves preparing and administering medications, performing minor surgical procedures, and ordering diagnostic studies. English language proficiency is required. Preferred qualifications include military experience as a Hospital Corpsman, Combat Medic, or Medical Technician. Federal employees earn annual leave based on years of service, and newly-appointed employees may receive credit for job-related non-federal experience or active duty military service. VHA health care personnel are required to be fully vaccinated against COVID-19.

Electrical Engineer

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Nov 13, 2024

The text describes a job opening for an Electrical Engineer position at Bonneville Power Administration (BPA) in the Transmission Grid Modeling department. The role involves maintaining BPA's System Electrical Data. The successful candidate must be a U.S. Citizen or National, and have a degree in Engineering or a combination of education and experience in engineering. Specialized experience is required, involving applying electrical engineering principles to complex studies and assignments in power transmission, distribution, or generation systems. The position is based in Vancouver, WA, offering a comprehensive benefits package. The work environment is office-based with occasional travel, and the role involves sedentary work with some slight physical effort.

General Engineer/Physical Scientist

Company: Department of Energy - National Nuclear Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job opening for a General Engineer/Physical Scientist in the NNSA's Office of Defense Programs. The role involves professional Program Management and Technical duties for the Depleted Uranium Modernization mission. The successful candidate must possess specialized experience in applying engineering or physical sciences concepts, theories, and practices. They should have experience in strategic planning, programmatic alignments, budget justifications, and long-range budget estimates for nuclear stockpile programs. The role requires a professional engineering degree, and the candidate must be a U.S. citizen. The job involves conditions of employment such as random drug testing, a favorable suitability determination, financial disclosure, and obtaining/maintaining a Q level Security Clearance.

Senior Director (Procurement), MC-1102-2D

Company: Other Agencies and Independent Organizations - Millennium Challenge Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The job posting is for a position in the Sector Operations Division of the Department of Compact Operations (DCO) at the Millennium Challenge Corporation (MCC). Despite being advertised as equivalent to SES/SL, the position falls under MCC's pay band 2D, generally equal to SES/SL in pay. The role requires a federal security clearance, and some domestic and international travel. Applicants must have at least 4 years of contracting experience, including 1 year of specialized experience, and a bachelor's degree in relevant fields. Exceptions and waivers are possible under certain conditions. The salary is determined by direct and overall experience, and may fall anywhere in the specified pay range.

Chief Administrative Officer

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The U.S. Secret Service is recruiting for an executive level Chief Administrative Officer to lead the Office of Enterprise Readiness. The role involves managing supply inventory, facilities, and property operations. Requirements include U.S. citizenship, Top-Secret clearance, and passing a drug test. The position requires maintaining a TS/SCI clearance, completing a one-year probationary period in the Senior Executive Service, and filing a financial disclosure report. Mobility is essential, and a background investigation is required. Applicants must demonstrate executive leadership experience, particularly in strategic change, leading people, results-driven work, business acumen, and building coalitions. No education qualification is required, but a comprehensive resume is necessary.

Licensed Practical Nurse - Patient-Aligned Care Teams (PACT)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Yakima, Washington Yakima, Washington

Posted Nov 13, 2024

The Licensed Practical Nurse (LPN) role involves providing direct support to Patient-Aligned Care Teams (PACT) in Ambulatory Care Outpatient Clinics or Primary Care Telehealth Outpatient Clinics. LPNs greet Veterans, gather data through observation, vital signs, and information provided by Veterans, communicate this data to RNs or providers, and act as directed. Requirements include U.S. citizenship, proficiency in English, and passing a background/security investigation. Qualifications include education from an approved nursing school and active, current licensure as an LPN. Grade determinations range from GS-3 to GS-6, with increasing responsibilities and experience requirements.

Director, Investment Planning and Analysis

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Federal Aviation Administration's (FAA) Financial Services office is the agency's financial steward, ensuring accountability to American taxpayers. The role requires US citizenship, selective service registration for males born after 12/31/1959, drug testing, and a Top Secret Clearance. Key qualifications include proven leadership experience, strategic change management, and technical skills in investment and portfolio analysis. The position is not subject to veterans preference and may involve a background investigation and drug screening.

ARCHITECT

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text outlines the commitment of a defense intelligence agency to teamwork, integrity, excellence, and service. It details job requirements for an architect position, including necessary qualifications, desired skills, and basic requirements. The agency values U.S. citizenship, and all applicants must undergo a thorough background check. Registration as a professional architect is highly desirable for certain high-level architect positions due to its importance for acceptable performance.

Audiovisual Production Specialist

Company: Department of Homeland Security - Immigration and Customs Enforcement

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This announcement details positions in the Department of Homeland Security, Immigration and Customs Enforcement, Homeland Security Investigations (HSI) in Washington, D.C. The roles are non-bargaining unit positions. U.S. citizenship is required, along with a background investigation, drug screen, and Selective Service registration certification for males born after 12/31/59. A one-year probationary period may be required. Qualifications include undergraduate or graduate education in related fields or specialized experience in audiovisual production. No education requirement is specified. Benefits include health, dental, vision, life, and long-term care insurance, retirement plan, and more.

GENERAL ENGINEER

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. Requirements include US citizenship, federal employment suitability, direct deposit, E-Verify, Selective Service registration (for males born after 12-31-59), security clearance, and DAWIA certification. A year of specialized experience in professional engineering is required. Education-wise, a professional engineering degree, registration as an Engineer Intern/Engineer in Training/Professional Engineer, or passing the Fundamentals of Engineering exam is necessary. Additional information includes coverage under the Department of Defense Priority Placement Program, tentative offer rescission for failing pre-employment requirements, and a mention of federal benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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