Technical Support Jobs in Washington DC

80,911 open positions · Updated daily

Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Associate Data Analyst

Company: Comscore, Inc.

Location: Washington DC

Posted Nov 13, 2024

Comscore is a leading big data technology company that measures what matters to make cross-platform audiences and advertising more valuable. The company is seeking a Technical Analyst to work directly with clients to onboard their digital data into Comscore platforms and production processes.

Campaign Finance Analyst

Company: Other Agencies and Independent Organizations - Federal Election Commission

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

This job posting is for a position in the Reports Analysis Division (RAD) of the Office of Compliance (OC) at the Federal Election Commission (FEC). The role has potential for promotion to GS-0301-11 grade level, based on demonstrated ability. It's a Bargaining Unit position requiring U.S. citizenship, clearance of a background investigation, and possible registration for Selective Service. A 2-year probationary period is required. Qualifications include specialized experience or education, with options for combination. Time-in-grade/band requirements must be met. Additional qualifications include experience with campaign finance and analytical research, and proficiency in written and oral communication, analysis, customer service, and self-management.

Research Principal-Interdisciplinary

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Office of Financial Research (OFR) is recruiting for a Research Principal-Interdisciplinary position in the Departmental Offices, Domestic Finance. The role involves planning, leading, and coordinating economic and statistical modeling research projects, applying complex models and computational methods. Key requirements include U.S. Citizenship, successful completion of a background investigation, and relevant specialized experience in financial market and financial institution topics. The position offers challenging work, opportunities for advancement, and a comprehensive benefits package in Washington, DC.

IT Project Manager (Technical Product Manager)

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This position is located in the U.S. Department of Justice (DOJ), Office of Justice Programs (OJP), Office of the Chief Information Officer (OCIO), Program and Project Management Division (PPMD). The role serves as an expert project and product manager for OJP and OCIO, specializing in cutting-edge technologies. The incumbent leads cross-functional teams to deliver iterative solutions meeting mission and user needs. U.S. Citizenship is required, and the role involves a background/suitability investigation, direct deposit, Selective Service registration, pre-employment drug testing, and a potential 1-year probationary period. The position requires IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience includes overseeing complex IT projects, establishing project objectives, collaborating with customer experience SMEs, and integrating configuration management into IT project plans. No education requirement is specified.

Foreign Affairs Officer - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes job positions within the Bureau of Population, Refugee, and Migration (PRM) that may require joining surge capacity teams during humanitarian crises. These roles involve supporting protection initiatives, including refugee resettlement. Requirements include U.S. citizenship, a Top Secret security clearance, and passing a drug test and E-Verify check. Applicants must have a bachelor's or graduate degree in relevant fields or equivalent experience. Specialized experience is required for GS-12 and GS-13 levels, involving risk management analysis, policy advising, data analysis, and global development monitoring.

Associate Chief Information Officer for Application and Digital Solutions

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job posting for a Chief Information Officer (CIO) position in the Department of Transportation (DOT). The CIO leads the Office of the Chief Information Officer (OCIO) and advises the Secretary of Transportation on IT, cybersecurity, privacy, records management, portfolio management, IT infrastructure, innovation, enterprise data management, and digital solutions. The role requires U.S. citizenship, a completed application and resume by a specified deadline, and various conditions of employment including a probationary period, financial disclosure, potential for telework, drug testing, and security clearance. The position necessitates significant supervisory, managerial, or professional experience, and evidence of technical qualifications and Executive Core Qualifications (ECQs) in the application. No specific education requirement is stated, but a comprehensive benefits package is offered, including retirement plans, health benefits, flexible spending accounts, long-term care insurance, and life insurance.

Chief Engineer

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Architect of the Capitol is seeking a Chief Engineer to lead a workforce of over 300 employees, responsible for long-range facility planning, architectural and engineering design, historic preservation, and project, program, and construction management on the Capitol complex. The role involves safe and efficient delivery of planning, design, and construction services. Requirements include passing a drug test, providing narratives to ECQs and PTQs, and meeting qualifications as per the OPM standards. Applicants must be US citizens or meet specific immigration criteria. A bachelor's degree in engineering or architecture, or equivalent experience, is required. The position offers a competitive salary, comprehensive retirement plan, and various benefits including health, dental, vision, and life insurance, flexible work hours, and paid leave.

Technical Writer (Federal Agency)

Company: Aalis Management Consulting

Location: Washington DC

Posted Nov 13, 2024

Aalis Management Consulting is seeking a skilled Technical Writer to support their team with drafting, revising, and refining technical documentation. The ideal candidate will have strong technical writing experience, attention to detail, and the ability to communicate complex information clearly and effectively.

INTERDISCIPLINARY ENVIRONMENTAL ENGINEER/PHYSICAL SCIENTIST

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Bangor, Washington Bangor, Washington

Posted Nov 13, 2024

This is a public notice for anticipated vacancies, requiring US citizenship, suitability for federal employment, and participation in direct deposit. The position necessitates a Professional Engineer (PE) registration for the Environmental Engineer Series and a year of specialized experience. A bachelor's degree in engineering from an ABET-accredited program or equivalent is required. Additional benefits and information about the position are provided.

Supervisory Management and Program Analyst

Company: Other Agencies and Independent Organizations - U.S. International Trade Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This position is for the Associate Director of Operations and Performance Improvement Officer (PIO) in the Office of Operations. The role involves strategic planning, performance improvement, and handling international trade issues. Requirements include obtaining a secret security clearance, U.S. citizenship, and passing a background investigation. The GS-15 level requires one year of specialized experience equivalent to GS-14, including analyzing agency-wide issues, supervising projects, and communicating with high-level officials. No education requirement is specified. The role offers a comprehensive benefits package as part of a U.S. government career.

Supervisory Environmental Protection Specialist

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This position, which requires US Citizenship and occasional domestic travel, offers a Manager Performance Incentive (MPI) based on agency and individual performance. The role involves drafting policies, providing advice on environmental rules, leading workgroups, and conducting research for policy recommendations. Applicants must demonstrate at least one year of specialized experience in civil aviation noise policies, management advisory, workgroup leadership, and environmental research. The position is subject to a background investigation and a one-year probationary period. Federal benefits are offered, including a comprehensive package designed to make a federal career rewarding.

Market Research Specialist (SmartPay)

Company: Aalis Management Consulting

Location: Washington DC

Posted Nov 13, 2024

Aalis Management Consulting is seeking a Market Research Specialist to support the development of the SmartPay master contract. The role involves conducting market research, analyzing industry trends, and providing insights to inform decision-making.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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