Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

AWS DevOps Cloud Engineer (Top Secret Clearance)

Company: IBM

Location: US Washington

Posted Oct 21, 2024

The text describes a career opportunity in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. The role requires technical expertise in DevOps engineering, AWS services, and scripting languages. The company culture emphasizes curiosity, knowledge, and career growth.

Head of Variable Annuity Pricing

Company: MassMutual

Location: Washington DC

Posted Oct 23, 2024

The job posting is for a Head of Variable Annuity Pricing at MassMutual, requiring a strong business leader with actuarial expertise to lead a team in developing and pricing variable annuity products. The role involves strategic decision-making, team management, and communication with business partners.

GWAC COE Program Manager Federal Consulting

Company: IBM

Location: US Washington

Posted Oct 22, 2024

The job posting is for a Program Manager at IBM's GWAC Center of Excellence, requiring 10+ years of experience in sales, account management, and delivery. The role involves managing a portfolio of government acquisition vehicles and requires strong communication and presentation skills.

Senior Project Manager - Federal Sector

Company: Procon Consulting

Location: Washington DC

Posted Oct 23, 2024

Procon Consulting is seeking a Construction Project Manager for a long-term opportunity in the Washington DC area. The ideal candidate will have 10+ years of experience in construction management and possess specific skills and requirements.

Coalitions Communications Advisor

Company: Democratic National Committee

Location: Washington DC

Posted Oct 22, 2024

The Coalitions Communications Advisor role involves developing and executing proactive coalitions media outreach strategies, building relationships with media outlets, and managing a team. The position requires dedication to Democratic values, experience in press, and excellent writing and research skills.

Logistic Coordinator - Inbound

Company: Lawazem

Location: Washington DC

Posted Oct 22, 2024

LAWAZEM is seeking a detail-oriented and proactive Logistic Coordinator for inbound operations in Saudi Arabia. The role involves managing inbound shipments, communicating with suppliers, and ensuring efficient inventory management.

Java Developer & Automation Tester

Company: IBM

Location: US Washington

Posted Oct 22, 2024

The text describes a career opportunity in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. The role involves working with clients across multiple industries, improving their hybrid cloud and AI journey, and making meaningful change. The company culture emphasizes evolution, empathy, and career growth.

Freelance Junior Designer

Company: CLYDE (clyde.us)

Location: Washington DC

Posted Oct 21, 2024

CLYDE is an impact agency seeking a creative and enthusiastic Freelance Junior Designer to work with their dynamic creative team. The role involves developing visually compelling designs, collaborating with team members, and staying up-to-date with industry trends.

Public Sector Account Executive

Company: TaxBit

Location: Washington DC

Posted Oct 22, 2024

TaxBit is a company that provides a software-as-a-service platform for tax reporting and accounting for digital assets. They are backed by leading Silicon Valley VCs and have teams located in several cities. The company is looking for a Public Sector Account Executive to drive revenue growth and build relationships with government organizations.

Project Manager - Federal Sector

Company: Procon Consulting

Location: Washington DC

Posted Oct 23, 2024

Procon Consulting is seeking a Construction Project Manager for a long-term opportunity in the Washington DC area. The role requires 7+ years of experience in construction management and involves responsibilities such as construction management, quality assurance, project controls, and facilities management.

Senior Capture Manager

Company: Astor & Sanders Corp

Location: Washington DC

Posted Oct 22, 2024

Astor amp Sanders Corporation is seeking a Senior Capture Manager to develop and implement capture strategies to secure new federal government opportunities. The role requires 8+ years of experience in capture management, proposal development, and client engagement, with a proven track record of winning federal contracts and establishing strong client relationships.

Technical Project Manager

Company: Center for Applied Linguistics

Location: Washington DC

Posted Oct 22, 2024

The job description is for a Technical Project Manager WCAG Compliance at the Center for Applied Linguistics. The job involves managing the remediation of internet-based English language proficiency assessments to bring them into compliance with WCAG Web Content Accessibility Guidelines requirements. The job requires expertise in software development, project management, and maintaining bug tracking systems.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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