Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Electrical Engineer

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Starbuck, Washington Starbuck, Washington

Posted Oct 19, 2024

This is a Direct Hire Authority (DHA) solicitation for a Directorate of Human Resources position at Little Goose Dam, Starbuck, WA, operated by the US Army Corps of Engineers. The position requires a Bachelor's degree in engineering or higher, with specialized experience in electrical engineering activities at a manufacturing or industrial facility. The role involves applying concepts and methodologies of electrical engineering to operations and maintenance of industrial facilities. The position offers a comprehensive benefits package and may include a Relocation, Recruitment, Student Loan Repayment, Advance in Hire or Advance Leave Accrual incentive.

Paralegal Specialist

Company: Other Agencies and Independent Organizations - Federal Trade Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The Federal Trade Commission is offering an opportunity to join as a Paralegal Specialist at the GS-07 level. Qualifying experience includes assisting in investigations and litigation, conducting research, database development, document review, and interviewing sources. Alternatively, 1 year of graduate education or superior academic achievement is acceptable. Veterans with preference eligibility are encouraged to apply. A comprehensive benefits package is offered to federal employees.

Management and Program Analyst (Policy Analyst)

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Oct 19, 2024

The AOC is seeking a Policy Analyst for the Office of the CAO, Human Capital Management Division. The role involves developing, interpreting, and maintaining HR policies that align with the AOC's mission and strategic plan. The ideal candidate should have specialized experience in drafting HR policies, providing advisory services, conducting research, and communicating effectively with senior leadership. A bachelor's degree or higher is desired. The position offers a comprehensive benefits package, including health insurance, retirement system, and training opportunities.

Registered Nurse -Outpatient Specialty Nurse

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Oct 19, 2024

This job posting is for a nursing position eligible for the Education Debt Reduction Program (EDRP), offering up to $200,000 in student loan reimbursement. The role requires U.S. citizenship, passing a background check, and meeting specific nursing education and experience criteria. The position is in the Excepted Service and does not confer competitive status. Full vaccination against COVID-19 is mandatory. Benefits include a comprehensive package designed to make a federal career rewarding.

Supervisory Information Technology Specialist (Chief, Inmate Technology Support Section)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The text describes a job opportunity for corrections professionals who create a safe and secure environment, preparing individuals for successful reentry into communities. The agency values a diverse and innovative workforce, emphasizing humanity and normalcy in their approach. The role requires U.S. citizenship, and eligibility for ICTAP or CTAP programs. Qualifications include IT-related experience, attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is required, with examples including designing complex security systems, developing performance plans, and serving as a technical resource. The position offers a comprehensive benefits package and a commitment to diversity and inclusion.

Associate Solicitor for Employment and Labor Law

Company: Department of the Interior - Office of the Solicitor

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The Department of the Interior is seeking a Senior Executive Service (SES) member for a Category 3 position with a minimum pay of $191,900.00. The role involves leading change, leading people, driving results, managing business acumen, and building coalitions. Applicants must be U.S. citizens, have a J.D. or LL.B. degree, and be current members of a state bar. They must also provide a recent performance appraisal and undergo a background investigation. The position requires pre and post-employment drug screening.

Director of Strategy

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The Air Traffic Organization (ATO) employs 35,000 personnel dedicated to ensuring aircraft safety, separation, and punctuality. Mission Support Services, under the Federal Aviation Administration (FAA), provides strategic direction for infrastructure and airspace design, develops airspace policy, promotes international and domestic airspace safety, and ensures superior execution of policies and procedures. The FAA Executive System requires applicants to demonstrate senior executive-level management capability through progressively responsible leadership experience. Key leadership requirements include achieving operational results, leading people, building relationships, and leading strategic change. Technical requirements involve leading, overseeing, and providing strategic direction for an organization responsible for complex national and international aerospace subject matter.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Oct 19, 2024

This is a Direct Hire Authority (DHA) solicitation for a Practical Nurse position at the Army Medical Center, Family Medicine in Tacoma, Washington. The role requires a current or pending license, and one year of nursing experience in a medical facility. The position involves tasks such as taking vital signs, assisting with medical procedures, and using health care information systems. Qualifications include US citizenship, and the role may require seasonal influenza vaccinations, drug testing, and a pre-placement medical examination. Recruitment or relocation incentives may be authorized for highly qualified candidates.

SUPERVISORY HEALTH SYSTEMS SPECIALIST

Company: Department of the Air Force - Air National Guard Units

Location: Camp Murray, Washington Camp Murray, Washington

Posted Oct 19, 2024

This is a permanent, excepted service position for a Supervisory Health Systems Specialist in the Washington Air National Guard. The role is located at the 194th Medical Group, Camp Murray, Washington. The position requires military grades E8-E9 and compatible military assignments. Applicants must be able to obtain and maintain the appropriate security clearance. The role involves working in a cooperative environment and may require overtime. The position offers a comprehensive benefits package as part of a federal career.

IT Specialist (APPSW)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The Office of Information Management offers a range of services including business process automation, data management, content management, software application development, and consultative services. The office is composed of experts in back-end application development, data management, business analysis, and visual design. The incumbent is responsible for front-end development and user experience (UX) of websites and web applications, and serves as Section 508 Coordinator. The role requires IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. One year of specialized experience in front-end development and full-stack development for an organization's website using HTML5, CSS3, and vanilla JavaScript is also required. The position offers a comprehensive benefits package including paid vacation, sick leave, holidays, telework, life insurance, health benefits, and participation in the Federal Employees Retirement System.

Gallery Support Specialist (Program Assistant)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The National Gallery of Art is seeking a versatile and creative individual to support pre-professional programs for teens, interns, and young adults. The role involves planning, developing, and executing program activities, providing administrative support, and integrating art education into the curriculum. The ideal candidate should have at least one year of specialized experience in working with youth in a cultural, non-profit, or educational setting, or possess a Master's degree or higher in a related field. The position requires availability for occasional duty time outside of a normal work week, including evenings and weekends.

AUDITOR (BILINGUAL)

Company: Other Agencies and Independent Organizations - Inter-American Foundation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The Inter-American Foundation (IAF) is seeking an Auditor for a position focusing on grassroots development in Latin America and the Caribbean. The role involves oversight of in-country contract auditors, interpreting, monitoring, and reporting audit findings. The position requires US citizenship, suitable federal employment, direct deposit of pay, and selective service registration for male applicants. Qualifications include a degree in accounting, auditing, or related fields with 24 semester hours in accounting, or equivalent experience. Specialized experience is required for GS-11, GS-12, and GS-13 levels. Fluency in English and Spanish is mandatory, with Portuguese and French being preferred. The position involves a 1-year probationary period and potential for telework. A comprehensive benefits package is offered to federal employees.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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