Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Infrastructure Service Lead (ISL)

Company: Leidos

Location: Washington, DC

Posted Oct 14, 2024

Leidos is seeking a System Administrator for a large enterprise IT contract with the DOD. The role involves real-time monitoring of enterprise services, coordinating with service lanes for outage resolution, and troubleshooting service disruptions. The ideal candidate should be technical, customer-oriented, and familiar with desktop software applications and IT Service Management software. They should possess experience in AWS cloud services, Tier 2 system administration, scripting/automation, and server patch management. Excellent communication skills and the ability to work effectively in a team are required. The position offers opportunities for career development and a good work-life balance.

Federal Financials Business Consultant Senior

Company: CGI

Location: Washington, DC

Posted Oct 14, 2024

CGI is seeking a Federal Financials Business Consultant Senior with 8+ years of Accounting/financial experience. The role involves developing knowledge of a client's industry, customers, organization, and business objectives. The consultant will lead Business Process Reengineering (BPR) efforts on financial processes, assess financial processes for automation opportunities, and provide quality client support. The position is based in Washington, DC, with a hybrid working model acceptable. Required qualifications include experience with federal financial management/accounting, federal budget execution, reimbursable agreements, and federal financial management. Desired qualifications include experience with Momentum, audits (federal preferred), SAP Business Analytics Certified Internal Auditor (CIA), Visio, Project Management, Microsoft Project, and automation tools. CGI offers competitive compensation, comprehensive insurance options, matching contributions through the 401(k) plan and share purchase plan, paid time off, and learning opportunities. US Citizenship is required.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Oct 13, 2024

CVS Health is seeking a Retail Store Associate to provide exceptional customer service, handle cashier duties, maintain the sales floor, support store activities, assist pharmacy personnel, and embrace new health services. The role involves working independently and as part of a team, with opportunities for growth and career development. The ideal candidate should be at least 16 years old, physically capable of lifting up to 35 lbs, and have close visual acuity. Previous retail or customer service experience is preferred but not required. The pay range is $17.50 - $22.75, and the company offers comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and PTO.

Federal Consultant Intern

Company: IBM

Location: Washington, DC

Posted Oct 13, 2024

IBM Consulting offers a career with long-term relationships and collaboration with clients worldwide. Interns can enhance their knowledge and gain professional experience by working on client projects, building a portfolio, acquiring new skills, and gaining insights into diverse industries. The culture emphasizes continuous learning, skill development, and personal growth within a coaching and mentorship environment. Interns may work on market dynamics, operational excellence, stakeholder engagement, and project exposure. Required skills include strong interpersonal skills, initiative, passion for learning, leadership experience, and effective communication. Preferred skills include understanding clients' needs, creative problem-solving, quantitative analysis, and programming knowledge.

Executive Assistant

Company: GE Aerospace

Location: Washington, DC

Posted Oct 14, 2024

The job involves providing comprehensive administrative support to the General Counsel, managing complex schedules, coordinating travel arrangements, organizing meetings and events, maintaining office supplies, and ensuring security protocols are followed. The role requires a positive attitude, strong communication skills, and the ability to work independently with minimal direction.

Estate Settlement Advisor Sr

Company: PNC

Location: Washington, DC

Posted Oct 14, 2024

The job posting at PNC is for an Estate Settlement Advisor position in the DC office. The role involves providing estate administration and relationship management services to an assigned book of business, acting as a specialized fiduciary expert for estates, and engaging in fiduciary decision-making. Responsibilities include managing assets, coordinating appraisals, resolving conflicts, and ensuring accurate tax filings. The role requires a university degree, 8+ years of industry experience, and relevant certifications. PNC offers comprehensive benefits, including health insurance, retirement plans, and paid time off.

Food Service Worker Lead - Walter E. Washington Convention

Company: Aramark

Location: Washington, DC

Posted Oct 13, 2024

The Food Service Worker role at Aramark involves assisting with food preparation, portioning meals, and serving customers. The position offers a competitive hourly rate ranging from $26.00 to $28.00, with potential for additional compensation. Key responsibilities include leading food preparation, maintaining cleanliness, and ensuring customer satisfaction. Aramark provides comprehensive benefits, including medical, dental, vision, and work/life resources. The ideal candidate should possess strong customer service skills, leadership abilities, and a positive attitude. No prior experience is required, but Food Service Experience is preferred. The role involves working in a kitchen environment with potential physical demands.

Third Party Cyber Assurance (TPCA) Assessor

Company: Merrill

Location: Washington, DC

Posted Oct 14, 2024

Bank of America is seeking a Third Party Cyber Assurance (TPCA) Assessor to conduct information security assessments for third-party vendors. The role involves evaluating third-party information security risks, partnering with vendors for assessment preparation, and identifying and escalating non-compliant risks. The ideal candidate should have IT security audit/assessment experience, technical skills in information security and business continuity, and strong communication abilities. The job offers a competitive salary, benefits, and opportunities for growth and impact.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Oct 13, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, handling cashier duties, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. The ideal candidate should be at least 16 years old, physically capable of lifting up to 35 lbs, and have previous retail or customer service experience.

Senior Full Stack Software Engineer

Company: The Washington Post

Location: Washington, DC

Posted Oct 13, 2024

The Senior Software Engineer role at The Washington Post involves developing and enhancing the site experience, focusing on building and improving the reader community for the news platform. The role requires full-stack development skills using React, Node, and Python, along with a solid understanding of databases like Postgres and MongoDB/DocumentDB. The engineer will analyze business needs, gather requirements, develop features, and support testing, deployment, and maintenance activities. They will work independently on moderately complex projects, collaborating with cross-functional teams to deliver community-centric web applications. The ideal candidate has 4+ years of industry experience, proficiency in full-stack development, and strong problem-solving skills.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Oct 13, 2024

CVS Health is seeking a dedicated and caring Pharmacy Technician to join their team. The role involves delivering compassionate care to patients, managing pharmacy workstations, and ensuring all medication needs and regulatory compliance standards are met. The company offers a comprehensive training program, opportunities for career growth, and a competitive pay range. The ideal candidate should have attention to detail, strong communication skills, and the ability to work in a fast-paced environment.

Teachers at Child Development Center at the Dept. of Labor

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Oct 14, 2024

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, is seeking dedicated teachers to join their team. The role involves implementing KinderCare's curriculum, creating a nurturing environment, partnering with parents, and supporting the center's success. Benefits include competitive pay, discounted child care, medical, dental, and vision benefits, and opportunities for professional growth. KinderCare is committed to equal opportunity employment and operates in more than 2,000 sites across 40 states and the District of Columbia.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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