Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Internal Communications Specialist (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 13, 2024

Fannie Mae is seeking an Internal Communications Specialist for a flexible hybrid role. The successful candidate will develop and deliver strategic communications plans, educate employees about the business and mission, and partner with various teams. Minimum requirements include 2-3 years of internal communications experience, strong verbal and written communication skills, and experience in change management. A bachelor's degree in communications or public affairs is preferred. Fannie Mae offers a comprehensive benefits package and is committed to fostering a diverse and inclusive workplace.

REGIONAL SALES MANAGER

Company: Netskope

Location: Washington, DC

Posted Oct 13, 2024

Netskope, a leading cloud security company, is seeking a Regional Sales Manager - Federal (Civilian) with a proven track record in selling cybersecurity and networking technologies. The ideal candidate should have 7+ years of experience, a history of dominating territories, and a strong understanding of enterprise web technologies and SaaS. The role involves prospecting new accounts, developing account strategies, and exceeding revenue targets. Netskope values openness, honesty, and transparency, and offers a supportive work environment with various employee engagement activities.

Application Security Engineer

Company: MassMutual

Location: Washington DC

Posted Oct 13, 2024

MassMutual is seeking an experienced Application Security Engineer to join their Software Security team. The ideal candidate will have advanced knowledge of secure software development and extensive experience with identifying vulnerabilities. The role requires collaboration with development teams, security architects, and other stakeholders to integrate security best practices into the software development lifecycle.

Payroll Associate

Company: Addison Group

Location: Washington, DC

Posted Oct 13, 2024

The job posting is for a payroll specialist position at a mission-driven non-profit in the DC Metro Area. The ideal candidate should have experience with Paylocity and/or ADP, and a strong understanding of financial processes and passion for social change. Primary responsibilities include processing payroll, managing benefits, reconciling payments, and collaborating with HR, Accounting, and Contracts. The role requires strong computer skills, attention to detail, and the ability to work in a fast-paced environment. Qualifications include a minimum of 1 year of payroll experience, knowledge of payroll tax, and excellent communication skills.

Relationship Banker - Ward 7/8 - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Oct 13, 2024

The job posting is for a Relationship Banker position in Branch Banking at Chase. The role involves delivering exceptional customer service, building relationships, and providing financial solutions to customers. The ideal candidate should have 1+ year of experience in retail banking sales, excellent communication skills, and the ability to work branch hours including weekends and evenings. The position requires obtaining necessary licenses and passing background checks. Chase offers competitive total rewards, benefits, and a diverse and inclusive work environment.

Senior Paralegal

Company: Leidos

Location: Washington, DC

Posted Oct 13, 2024

Leidos is seeking a Senior Paralegal to join the Tax Division's Financial Litigation Unit on-site, with 2 days of remote work permitted. This role offers excellent part-time opportunities for law students to enhance legal research and writing skills. Key responsibilities include drafting complaints, discovery, and motions, conducting public asset searches, negotiating settlements, and drafting memoranda. Candidates without experience will be trained by experienced DOJ attorneys. The position requires a paralegal certificate, JD, or law school attendance with at least one year of study. Knowledge of federal and state court systems, legal research procedures, and tools like LEXIS and Westlaw is necessary. Familiarity with ESI tools, eDiscovery procedures, and various computer applications is also required. US Citizenship and ability to obtain a Public Trust clearance are mandatory. Desired qualifications include a law degree, trial experience, current clearance, negotiation skills, and understanding of business entities, lien priorities, trusts, estates, and probate.

Senior Software Engineer, Ad Engineering

Company: The Washington Post

Location: Washington, DC

Posted Oct 13, 2024

The Washington Post is seeking a Senior Software Engineer to join its Ad Engineering and Monetization team. This role involves working on diverse software projects, from custom ad experiences to AI-driven targeting software. The ideal candidate should have 5+ years of experience in JavaScript development, AWS services, and DevOps technologies. They should be self-motivated, collaborative, and detail-oriented. The Post offers competitive benefits and a salary range of $131,500.00 - $219,100.00 USD annually.

Senior Paralegal

Company: Leidos

Location: Washington, DC

Posted Oct 13, 2024

Leidos is seeking a Senior Paralegal to work on high-profile cases in support of the Civil Rights Division of the Department of Justice. The role involves working with various teams, attending dispositions, and reviewing contracts. The position offers a fast-paced environment, career development opportunities, and intangible skills such as time management and problem-solving.

Federal Financials Business Consultant -Mid

Company: CGI

Location: Washington, DC

Posted Oct 13, 2024

CGI is seeking a Federal Financials Business Consultant with 5-8 years of Accounting/financial management experience. The role involves developing knowledge of a client's industry, customers, organization, and business objectives, and performing Business Process Reengineering (BPR). The consultant will assess financial processes for innovation and automation opportunities, analyze and solve financial and budget management challenges, and provide quality client support. Required qualifications include experience with federal financial management/accounting, federal budget execution, reimbursable agreements, and federal financial regulations. Desired qualifications include experience with Momentum, SAP Business Analytics, and CGFM, CDFM or CPA certifications. CGI offers competitive compensation, comprehensive insurance options, and learning opportunities. US Citizenship is required due to the nature of the government contract.

Lead RF Application Engineer (Remote)

Company: Ansys

Location: Washington, DC / Remote

Posted Oct 13, 2024

Ansys is seeking a subject matter expert in engineering software to join their Customer Excellence team. The role involves partnering with customers to solve real-world engineering problems, deploy Ansys software in their design workflows, and guide the company's product roadmap based on customer requirements. Key responsibilities include leading technical activities throughout the sales opportunity lifecycle, interacting with customers to understand their needs, and mentoring junior engineers. The ideal candidate should have a BS, MS, or PhD in a relevant engineering field, with extensive experience in an engineering software environment. Strong leadership, mentoring, and communication skills are required, along with the ability to travel domestically up to 25% of the time.

Litigation Support Data Specialist II

Company: Leidos

Location: Washington, DC

Posted Oct 13, 2024

Leidos is seeking a skilled Data Specialist II to join their team supporting the Litigation Support Section of the Antitrust Division of the U.S. Department of Justice in Washington, D.C. The role involves creating and updating document processing procedures, modifying load files, performing quality control on loaded data, and handling data conversion processing. The ideal candidate should have at least two years of experience in eDiscovery roles, strong knowledge of litigation support data loading, and expertise with Relativity, LAW, and IPRO processing tools. The position offers a pay rate of $38.68/hr and is covered under the Service Contract Act. Leidos is recognized as one of the 'World's Most Ethical Companies' and is committed to diversity and inclusion.

Roving Leasing Consultant

Company: Bozzuto

Location: Washington, DC

Posted Oct 13, 2024

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are seeking a Roving Sales & Marketing Associate to convert leads into community tours, conduct personalized tours, build brand loyalty, and generate interest via social media. The role requires a customer-focused mentality, sales aptitude, strong communication skills, and proficiency in social media. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, tuition reimbursement, and a diverse range of employee resource groups.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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